2 of 2 ITIL Jobs in St Helens

children. A full DBS check will be carried out on any successful applicant. Experience of using a service desk is also required and an ITIL qualification would be an advantage but not a requirement. You must be organised, be able to take ownership of service desk calls and be able ...

make use of those services, whether they are internal or external to the Trust. The post holder plays a key role in the following ITIL service management processes: - Incident management Problem management Change management Release and deployment management Validation and testing Knowledge management Transition planning and support Communications and Relationships … included on the rota or second line. Person Specification Qualifications Essential Degree or equivalent experience in an IT software support field PRINCE 2 Foundation ITIL foundation Desirable Development management qualification (e.g. scrum master) Knowledge & Experience Essential Worked in a service desk environment in an organisation of 50 staff or more ...