1 to 25 of 103 ITIL Jobs in Merseyside

with the ability to work collaboratively with others Ability to prioritize and manage multiple tasks in a fast-paced environment Experience working in an ITIL-based environment is preferred Full and valid UK driver's license Server Operating Systems including up to Microsoft Server 2022 Server Virtualisation Environments such as More ❯

solutions Proactive and logical approach to fault identification, troubleshooting and problem solving. Ability to articulate IT issues to non-IT people. Working knowledge of ITIL Experience in the following is expected for this role: Network technologies; WAN, LAN, DNS and protocols, Server and storage architecture solutions, Cloud computing platform, principals More ❯

onsite support team and serve as a senior escalation point Drive improvements across software lifecycle and user experience Ensure strong cross-functional collaboration Implement ITIL-aligned performance tracking and documentation ? What We’re Looking For Proven leadership in an IT support environment Excellent communicator and people leader Strong analytical , problem More ❯

or equivalent experience) or MCSE certification Hands-on with at least 3: Exchange, ADFS, Azure AD, Citrix, Office 365, patching, email security Familiarity with ITIL or structured service environments# PLEASE DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE WORKING WITHIN HIGHER EDUCATION OR PROVEN EXPERIENCE OF MIGRATING EXCHANGE ON More ❯

advanced knowledge in the following technologies: Microsoft 365 Experience working with custom internally-developed applications and interacting with development teams preferred. Fundamental knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years experience working in an environment with: Adherence to formal change management processes Delivery of services More ❯

password resets, and basic software installation requests. Experience using ServiceNow or similar ITSM tools for incident logging and management. Understanding or certification in the ITIL Framework. Nice to have Skills: Previous experience working as a Service Desk Analyst or similar technical support role. Strong incident management skills and understanding of More ❯

on experience with troubleshooting issues and resolving problems at both server and End User Compute platforms. Reviewing support tickets and managing through to resolution (ITIL Framework). Maintaining a high level of security, performance controls, and compliance. Desirable IT certifications are highly desirable, for example, Microsoft 365 Certified Associate, MCSA More ❯

Skills and Qualifications: Education: Bachelor’s degree in Information Technology, Business Administration, or a related field. A Master’s degree or relevant certifications (e.g., ITIL, PMP) are a plus, or equivalent experience. Experience: Proven experience with a strong understanding of both IT and business operations. Experience of ERP (SAP ECC6 More ❯

to go the extra mile to meet critical deadlines for the client Some knowledge of methodologies such as PRINCE2, Agile useful and/or ITIL Confident and polished in communication/presentation skills suited to a client facing role Credibility in engaging and managing key stakeholders Creative and effective problem More ❯

troubleshooting approach Excellence in customer service Strong communication and documentation skills Self-motivated with innovative problem-solving abilities Proactive mindset Full UK driving license ITIL certification (preferred) Competitive salary package including pension, life assurance, and employee assistance program. Please apply now. Seniority level Mid-Senior level Employment type Full-time More ❯

Understanding of billing practices, business continuity, disaster recovery, and ability to produce support reports. Excellent problem-solving, project management, communication skills, and knowledge of ITIL principles. Benefits Cash car allowance 25 days annual leave plus birthday off 14.5% pension contribution (employee 5%, employer 9.5%) Hybrid and flexible working (4 days More ❯

Active Directory. Knowledge of Hyper-V and VMWare virtualization. Extensive knowledge of Microsoft Office – all versions. Experience using an IT ticketing system based around ITIL framework (ServiceNow preferable). Knowledge of PC imaging and deployment. IT Security (Antivirus software/Spam/Phishing awareness etc.). #J-18808-Ljbffr More ❯

Entra Cloud migrations Experience needed Minimum 5 years' experience in similar roles Experience working in an SME environment with circa 1000+ users Experience with ITIL qualifications Industry relevant qualifications such as MCSE Outstanding problem-solving and troubleshooting abilities ISO27001:2022 experience Windows Server cloud migrations This job posting is active More ❯

of Office 365 tools including Exchange, SharePoint, Teams, Intune, and hybrid setups. Proactive mindset with excellent troubleshooting, documentation, and communication skills. Working knowledge of ITIL practices is preferred. Desirable Technical Stack: LAN/WAN/DNS networking Microsoft Windows Server & Linux administration Azure IaaS & PaaS services Office 365 & Intune Security More ❯

reports on support issues. Excellent problem solving skills. Project Management experience. Appetite for continuous improvement and an attention to detail. Knowledge and appreciation of ITIL foundation principles. Excellent communications skills Ability to make key decisions to ensure availability of core IT communications infrastructure. Benefits: Cash Car allowance 25 days annual More ❯

tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded: 26 days Annual Leave + Bank Holidays + Wellness days Private Medical Wellness Allowance - £500 Season More ❯

degree/qualification Windows (10 & 11 knowledge) Office 365 Active Directory Some Azure Desirable skills as Second Line Support Engineer Microsoft certifications SCCM Migrations ITIL FS, Banking This is an exceptional Junior/Graduate Support Engineer opportunity to work with a leading company, with great rates and longevity on offer. More ❯

and written communication skills In-depth knowledge of Microsoft Office products (2010-2016) Excellent customer service skills Professional Qualifications and Education Degree level (preferred) ITIL Foundation (desirable) Seniority level Associate Employment type Full-time Job function Finance #J-18808-Ljbffr More ❯

an in-depth knowledge of Microsoft products including Office 2010 - 2016 Required Excellent Customer Service skills Required Professional Qualifications And Education Degree level (preferred) ITIL Foundation (desirable) Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Finance Referrals increase your chances of interviewing at More ❯

problem-solving skills and ability to work under pressure on critical issues. Excellent communication and stakeholder management skills. Preferred Certifications: VMware Certified Professional (VCP) ITIL Foundation/TOGAF (preferred but not mandatory) #J-18808-Ljbffr More ❯

and relevant experience in a similar infrastructure or technology management leadership role Proven understanding of change management processes in a fully change managed environment (ITIL) Excellent interpersonal skills, ability to negotiate and influence wide range of stakeholders at all levels of the firm; UK and Global Experience in managing delivery More ❯

practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and addresses issues Qualifications ITIL certification (advantageous) This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions. Are you ready to More ❯

experience in a computing discipline and qualified to degree level. Someone who operates with a sense of urgency, committed to delivering results. Knowledgeable of ITIL disciplines (would be an advantage) Holding a full, clean driving license. What we offer to the successful Service Delivery Manager: Salary More ❯

practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and addresses issues Qualifications ITIL certification (advantageous) This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions. Are you ready to More ❯

practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and addresses issues Qualifications ITIL certification (advantageous) This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions. Are you ready to More ❯