10 of 10 ITIL Jobs in Merseyside

and supporting cloud environments. Knowledge of Office 365 tools including Exchange, SharePoint, Teams, Intune, and hybrid setups. Proactive mindset with excellent troubleshooting, documentation, and communication skills. Working knowledge of ITIL practices is preferred. Desirable Technical Stack: LAN/WAN/DNS networking Microsoft Windows Server & Linux administration Azure IaaS & PaaS services Office 365 & Intune Security tools and vulnerability remediation Virtualisation More ❯

with hands-on Azure experience. Strong understanding of cloud and traditional infrastructure (networking, storage, server, security). Experience with hybrid environments, backup strategies, and business continuity planning. Familiarity with ITIL practices and working within a ticketing system. Technical knowledge in areas such as Azure AD, Microsoft 365, DNS, Kubernetes environments, and Linux server support. If you're keen on getting More ❯

and datacentre/cloud environments Experience working in multi-vendor and multi-hosted datacentre setups with high availability and disaster recovery Desirable: Familiarity with architecture frameworks (e.g. TOGAF), networking, ITIL, and PRINCE2 Experience in Financial Services and with Nutanix technology Azure design and Unified Communications (MS Teams/Skype) experience Why join us? At USS, every individual contributes to building More ❯

compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (1 week every 5 weeks), supporting critical incidents and emergencies. Work within ITIL frameworks, ensuring all processes align with best practice and regulatory standards. Who you are: We're seeking a proactive, knowledgeable Senior Network Infrastructure Engineer who thrives in a fast-paced More ❯

using an IT Service Management tool with an understanding of reporting modules. Proficiency in analysing problems using reports and statistics to identify trends and implement mitigating actions. Exposure to ITIL Service Management (or similar) processes and methodologies What makes you stand out: Strong critical incident and change management experience. Background with SDLC, quality standards and service management processes Excellent interpersonal More ❯

regulated industry (financial services, insurance) - Desirable Certifications such as Azure Security, CCNA, CCNP, CISSP, CEH - Desirable Experience securing Linux, Mac, containerised applications (e.g., Kubernetes) - Desirable Familiarity with Zero Trust, ITIL, and security governance frameworks - Desirable To be considered Please apply by clicking online or emailing me directly at . For further information please call me on . By applying for More ❯

Provide customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements. Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations Ensure timely … cooperation and open communication Knowledge of, but not limited to: Internal and External Client facing Software O365 application suite Windows 10/11 SharePoint (Client Portals) Desirable Active Directory ITIL foundation Takes responsibility for own personal development over and above formal qualifications, whilst embracing the firm's performance development culture and processes Flexibility to adapt working patterns as per the More ❯

remote working - go to site as required. SC required Previous experience and skillset: -Experience of running a small team of app support engineers -Demonstrable knowledge and preferably certification in ITIL processes click apply for full job details More ❯

Runbooks and SOPs. Basic knowledge in Splunk and Datadog complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the … event management systems/taking ownership of alerts and troubleshooting them using Runbook's/SOPs Basic Knowledge in Splunk/Datadog Basic Knowledge in API concepts and applications ITIL knowledge Preferred Experience/Education: Three to five years or relevant experience A degree from a four-year college (i.e., BA. BS) If this sounds like you, apply now or More ❯

contributing to team knowledge-sharing. Essential knowledge and skills Excellent communication and interpersonal skills to work effectively with diverse stakeholders. Proficiency in application management tools and methodologies. Knowledge of ITIL processes (incident, problem, and change management). Familiarity with database management, APIs, and system integrations. Ability to prioritise tasks and manage multiple responsibilities in a fast-paced environment. Proven experience … in application support, management, or a similar role. Experience working with enterprise applications (e.g., ERP, CRM, or bespoke systems). Certifications in relevant technologies or ITIL framework (desirable). Ability to explain complex technical Information to a userbase unfamiliar with technical language. Stakeholder and 3rd party management with strong communication skills Ability to lead, collaborate and influence decision making. Strong More ❯