2 of 2 ITIL Jobs in Stafford

ITIL Analyst Hybrid working – Stafford £38,754 salary + Benefits Staffordshire Police are looking for an ITIL Analyst to join the team to support the ITIL Service Lead in the implementation and monitoring of governance, processes and procedures. As the ITIL Analyst, you will be responsible for the day to … or release management - Experience in Supporting Service Transition Day to Day Assist in identifying emerging and recurring problems and managing root cause analysis; Assist ITIL Service Lead with the implementation and running of all ITIL processes; Identify ways to utilise Continuous Improvement to streamline the performance of processes specific to … the creation of templates and versioning control in all departmental policies and procedures; Ensure that workflows and Service Desk processes are consistent and follow ITIL best practice; Manage the ongoing collation and development of a singular procedure manual for all key IT support tasks, as part of the knowledge base More ❯

Extensive relevant and demonstrable experience of IT system design and/or software development  Experience of UML, C4-Model (preferred – at least conceptual level)’  ITIL (v4) & COBIT awareness  Experience of various software development methodologies  Previous working experience in a Financial services, insurance, investments and/or pensions environment [essential/ More ❯