5 of 5 ITIL Jobs in Staines

Troubleshooting & Escalation Management Resolves complex, persistent, or high‐impact technical issues across platforms. Coordinate escalations effectively, ensuring timely resolution and clear communication with stakeholders. ITIL & Service Management Expertise Applies ITIL principles to guide incident, problem, and change management. Understand service lifecycle stages and contributes to process consistency, SLA adherence … user empowerment through clear, accessible resources. Qualifications Qualifications & Experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL Foundation certification required; ITIL Intermediate or Expert preferred. Additional certifications such as Microsoft Certified: Azure Administrator Associate, Jamf Certified Expert, or CompTIA Advanced Security Practitioner ...

correlation. AIOps: noise reduction, anomaly detection and predictive operations. Discovery, service mapping and configuration management (CMDB). Incident, problem and change practices, with ITIL 4 or equivalent. Site reliability engineering and service reliability concepts. Hybrid and multi‐cloud operations, and IT automation. The ability to connect operational capability to business ...

reduction priorities. Key Skills/Qualifications needed for this role Security+ certification required or strongly preferred; additional certifications such as CISSP, SSCP, GSEC, CySA+, ITIL, cloud security or vendor vulnerability management certifications are beneficial. Strong hands‐on experience with vulnerability and exposure management tooling, including scan configuration, agent deployment, scan ...

Dynamics 365 Finance, banking platforms, Adaptive Planning, procurement systems or payroll platforms. Experience with ServiceNow, Jira or similar IT service-management tools. Familiarity with ITIL incident, problem and change-management practices. Experience assessing Workday release impacts and managing regression testing. Experience with Workday Prism Analytics. Certifications Workday Integration Certification … Studio and/or Core Connectors — active or previously held. Workday Financials Certification. Workday Prism Analytics Certification. ITIL Foundation or equivalent service-management certification. What We're Looking For We are looking for a technically strong, service-oriented professional who can take ownership of Workday Financials support, resolve complex integration ...

services and documentation. You will mentor junior engineers and collaborate with global teams to ensure smooth operations across time zones. A strong ITIL background and proven leadership in high‐end support are essential. #J-18808-Ljbffr ...