2 of 2 ITIL Jobs in Sussex

skills. Demonstrates good organisational skills. Has a strong enthusiasm for technology and delivering world class customer service. Is a strong team player. Desirable: Awareness of OSI model. Awareness of ITIL framework. Awareness of WAN/MPLS technologies. Experience working within a service desk environment. Experience with working with ISP suppliers. Knowledge of BT infrastructure, support processes and systems. Benefits after More ❯

connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service offerings to our customers in the Emergency Services industry. The IT SDM will act as the bridge between operational IT teams including 3rd party resource/… effective way sharing improvements with internal departments to promote good working practices and a consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define … Ensure all QEHS risks are managed, and appropriate measures are in place to enable safe working practices. IT Service Delivery Manager - Key requirements: Excellent verbal and written communications skills ITIL Foundation (desirable) Experience of working within a Managed Service IT service environment Ability to obtain SC Security Clearance (a minimum of 5 years of UK residency required) Understanding of IT More ❯