2 of 2 ITIL Jobs in Walsall

share knowledge, and foster a collaborative environment. IT Service Management (ITSM) Team: Coordinate on incident, problem, and change management processes to ensure alignment with ITIL best practices, driving continuous improvement. Vendors and Third-Party Support Providers: Act as the main point of contact for external partners, coordinating hardware, software … global, multi-time-zone environment. Strong IT proficiency with the ability to quickly grasp and adapt to new software, systems, and technologies. Familiarity with ITIL frameworks, with an ITIL Foundation certification being highly desirable. Experience with service management tools such as TOPdesk; ServiceNow or JIRA, ensuring efficient issue resolution ...

Degree in a technology or related field, or equivalent experience. Must hold an appropriate professional qualification or have equivalent demonstrable experience (for example, ITIL, TOGAF, or a vendor-specific certification such as Microsoft). Proven experience managing enterprise applications in a complex, multi-system environment. Strong understanding of application architecture … Microsoft Azure, M365, Power Platform, or equivalent enterprise ecosystems. Knowledge of integration technologies (APIs, middleware, ETL) and low-code or SaaS platforms. Understanding of ITIL, Agile and DevOps principles and their application in enterprise environments. Experience managing application budgets, contracts, and licensing. Working knowledge of cyber security, data protection ...