2 of 2 ITIL Jobs in Windsor

switches, servers, storage, etc.) including pro-active identification and fixing of potential incidents, backup management, etc. Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL-based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems. Define, implement, monitor and report on metrics that … service monitoring and alerting (Nagios, Cacti preferred) Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred) Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python) ITIL knowledge - principles and application Ability to support and develop junior colleague As an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation More ❯

/similar AIOPS platforms and its various components, including Discovery, CMDB, Service Mapping, Alert enrichment, Event correlation, Metric Intelligence, and Log Analytics. An ideal candidate would have exposure to ITIL & Agile ways of working Observability principles (metrics, logs, traces) Open Telemetry (OTel) framework Experience with APM and distributed tracing Cloud platforms (Azure & AWS) Key SRE metrices Network monitoring, Digital Experience More ❯