1 to 25 of 116 ITIL Jobs in Berkshire

Your Experience: Leadership experience with IT support and infrastructure knowledge, including: Virtualisation (VMWare/Horizon) Microsoft Server 2019 CISCO/Juniper network devices Trellix/Trend Active Directory Exchange ITIL Processes Desirable: Microsoft Windows 10 SharePoint Linux MDM (Avanti) PDR/JSPs knowledge Your benefits: 25 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up More ❯

environments • Familiarity with Microsoft Server 2019, Active Directory, Exchange, and virtualisation (VMWare/Horizon) • High-level knowledge of network technologies (Cisco/Juniper), patching tools (ePo/Trellix), and ITIL-aligned service delivery • Comfortable mentoring junior engineers and leading performance reviews • Strong documentation, reporting, and people-management skills Desirable Skills • SharePoint, Windows 10, MDM, Linux, or DII/PDR background More ❯

knowledge of SASE/Zero-Trust Network Access (ZTNA) principles. - Excellent understanding of Remote Access Service and Application Delivery technologies. - Good working knowledge of the Information Technology Infrastructure Library (ITIL) framework. - Excellent analytical and problem-solving skills. - Flexibility and team spirit. Ability to work quickly and accurately under pressure. - Excellent communication and interpersonal skills and ability to maintain effective working … and maintain infrastructure components necessary to the delivery of network security services (Firewall up-to layer7, Intrusion Prevention System, DDoS prevention). (e) Act as technical focal point for ITIL incident/problem/change management processes. (f) Provide monthly reports on Key Performance Indicators using standard reporting tools. (g) Actively contribute to improve accuracy and completeness of existing tier More ❯

skilled at documentation Excellent interpersonal and stakeholder management skills – able to communicate effectively with customers, engineers, and senior management Experience in recruitment and developing junior team members Knowledge of ITIL principles (certification a plus; full training provided if not yet qualified) Linux knowledge is desirable What’s on Offer: 26 days annual leave + public holidays (with option to buy More ❯

workflow tracking. Ability to generate, analyse and present team performance data. Excellent stakeholder communication skills across all levels. Organisational skills to manage documentation and team performance tracking. Familiarity with ITIL processes and certifications (or willingness to achieve them). Experience in or exposure to Linux environments (desirable). Previous involvement in recruitment and supporting software teams in deployments is a More ❯

Your Experience: Leadership experience with IT support and infrastructure knowledge, including: Virtualisation (VMWare/Horizon) Microsoft Server 2019 CISCO/Juniper network devices Trellix/Trend Active Directory Exchange ITIL Processes Desirable: Microsoft Windows 10 SharePoint Linux Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in More ❯

Your Experience: Leadership experience with IT support and infrastructure knowledge, including: Virtualisation (VMWare/Horizon) Microsoft Server 2019 CISCO/Juniper network devices Trellix/Trend Active Directory Exchange ITIL Processes Desirable: Microsoft Windows 10 SharePoint Linux Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in More ❯

MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a … Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across … rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for continuous improvement and More ❯

MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a … Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across … rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for continuous improvement and More ❯

Comfortable working closely with software support and delivery teams. Highly organised with strong documentation and communication skills. People-oriented and confident engaging with stakeholders at all levels. Preferred Qualifications ITIL certification (or willingness to obtain). Experience with Linux environments. Prior involvement in recruitment and team development. Exposure to IT managed services or similar environments. What's on Offer Salary More ❯

Comfortable working closely with software support and delivery teams. Highly organised with strong documentation and communication skills. People-oriented and confident engaging with stakeholders at all levels. Preferred Qualifications ITIL certification (or willingness to obtain). Experience with Linux environments. Prior involvement in recruitment and team development. Exposure to IT managed services or similar environments. What's on Offer Salary More ❯

we're looking for: Strong IT support background with team leadership experience Knowledge of: Microsoft Server 2019, Windows 10 VMWare/Horizon Active Directory, Exchange Cisco/Juniper devices ITIL processes and service desk tools Desirable: SharePoint, Linux, MDM (Avanti), Trellix/Trend, SQL, SCOM Please note: Due to the nature of the work, candidates must be eligible for UK More ❯

and projects, ensuring continuous improvement. Skills and Qualifications: Education: Bachelor’s degree in Information Technology, Business Administration, or a related field. A Master’s degree or relevant certifications (e.g., ITIL, PMP) are a plus, or equivalent experience. Experience: Proven experience with a strong understanding of both IT and business operations. Experience of ERP (SAP ECC6) and Warehouse Management Solutions (SAP More ❯

risks, mitigation strategies, and compliance requirements. Excellent communicator and collaborator who thrives in a cross-functional leadership environment. A relevant degree or equivalent professional experience is essential; industry certifications (ITIL, Microsoft, Cisco) are highly desirable. Why Apply? You’ll be joining an ambitious and values-driven institution with a unique blend of tradition and innovation. The role offers autonomy, influence More ❯

Mesh **Nice to Have Skills** * Experience with Azure DevOps or Jira for managed backlogs * Familiarity with managed services and cloud-based solutions * Knowledge of IT service management frameworks (e.g. ITIL) **Preferred Education and Experience** * Bachelor's degree in Computer Science, Information Technology, or related field * Minimum 5 years of experience in SAP Cloud Platform Integration, API Management, and EIC * Proven More ❯

and infrastructure fundamentals. Excellent stakeholder management and communication skills. Strong analytical thinking and ability to work under limited guidance. Eligible to pass SC-level security vetting. Desirable: Experience in ITIL-based support environments. Track record of resolving issues in business-critical real-time systems. Previous experience in 2nd-line or field-support roles. Prior mentoring or training of technical team More ❯

Your Experience: Leadership experience with IT support and infrastructure knowledge, including: Virtualisation (VMWare/Horizon) Microsoft Server 2019 CISCO/Juniper network devices Trellix/Trend Active Directory Exchange ITIL Processes Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such More ❯

record of practical experience of formal project management and delivering successful IT system project outcomes end-to-end. Strong interpersonal and negotiating skills. Desirable knowledge of service management and ITIL principles. Highly desirable would be a high-level understanding of the following - Outlook, MS Teams, MS Project, MS Visio, MS Office (Word/Excel/PowerPoint) About us With over More ❯

delivering complex projects. Excellent collaboration and communication across technical and non-technical teams. Qualifications Degree or equivalent industry certification. Professional certification in security/identity (e.g. CREST, GIAC). ITIL Foundation certification. Incident response certification preferred. Technical Knowledge Proficient in SIEM, EDR, threat detection, and vulnerability management. Solid understanding of network security (firewalls, segmentation, IDS/IPS). Experience with More ❯

delivering complex projects. Excellent collaboration and communication across technical and non-technical teams. Qualifications Degree or equivalent industry certification. Professional certification in security/identity (e.g. CREST, GIAC). ITIL Foundation certification. Incident response certification preferred. Technical Knowledge Proficient in SIEM, EDR, threat detection, and vulnerability management. Solid understanding of network security (firewalls, segmentation, IDS/IPS). Experience with More ❯

Fiddler, Wireshark, and ServiceNow. Skills in Windows, MacOS, iOS, Linux operating systems are advantageous. Education/Certification: Bachelor’s degree or higher (or equivalent overseas qualification). Agile or ITIL certification preferred. Relevant network and/or security certifications preferred. #J-18808-Ljbffr More ❯

with VoIP platforms, preferably Gamma Experience with Apple device support Previous experience with Managed Service Platforms and RMM tools Desirable: Industry-recognised certifications such as MCSE, CCNP, HP ASE ITIL Foundation Certificate Experience with Cisco or HP networking infrastructure Knowledge of scripting (PowerShell, batch files, VBScripts) Understanding of Network Security technologies including IDS/IPS Experience with desktop imaging tools More ❯

stakeholders – e.g. CIO, Heads of Department, Service/Supplier Managers Internal Stakeholders •Support/Development consultants •Account Director[s] •Account/Programme Leadership Team •Project Managers Core Competencies (Essential): •ITIL V3/V4 foundation certification (Intermediate or higher desirable) •Experience with Oracle projects •5+ years’ experience in similar IT leadership role preferably in Oracle Fusion ERP/HCM/EPM More ❯

Continual Service Improvement or Service Delivery. Interfacing Roles: •Business process owners •Technical teams •Leadership stakeholders – e.g. CIO, Heads of Department, Service/Supplier Managers Internal Stakeholders Core Competencies (Essential): •ITIL V3/V4 foundation certification (Intermediate or higher desirable) •Experience with Oracle projects •5+ years’ experience in similar IT leadership role preferably in Oracle Fusion ERP/HCM/EPM More ❯

Continual Service Improvement or Service Delivery. Interfacing Roles: •Business process owners •Technical teams •Leadership stakeholders – e.g. CIO, Heads of Department, Service/Supplier Managers Internal Stakeholders Core Competencies (Essential): •ITIL V3/V4 foundation certification (Intermediate or higher desirable) •Experience with Oracle projects •5+ years’ experience in similar IT leadership role preferably in Oracle Fusion ERP/HCM/EPM More ❯