1 to 25 of 121 ITIL Jobs in Berkshire

annual budget for financial review, providing budget information from geographical locations for local IT spend requirements. Qualifications & Skills Required: Proven experience managing and developing IT support services. Knowledge of ITIL frameworks and service management methodologies. Office 365, Azure, Windows Server. Virtualisation (VMware Hyper-V) SAN technologies Windows 10/11, Windows Server (Apply online only) M365/Microsoft Exchange, Intune More ❯

annual budget for financial review, providing budget information from geographical locations for local IT spend requirements. Qualifications & Skills Required: Proven experience managing and developing IT support services. Knowledge of ITIL frameworks and service management methodologies. Office 365, Azure, Windows Server. Virtualisation (VMware – Hyper-V) SAN technologies Windows 10/11, Windows Server (Apply online only) M365/Microsoft Exchange, Intune More ❯

deployment. Familiarity with iOS devices in managed environments. Hands-on experience with laptop imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing More ❯

driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL best practices Microsoft 365 Administration: Exchange on-line, Teams, SharePoint, OneDrive Administration Conditional Access Security and Compliance Policies Microsoft Endpoint Device Management Azure Azure Entra ID and Identity Management AD More ❯

and managing SLAs, KPIs, and SAPs. Our ideal candidate will Have experience in a customer facing IT Service role. Hold a recognised IT or IT Service certification such as ITIL, SDI, or equivalent. Have management experience of leading IT Service Desk and IT Field Engineering teams covering a national user base. Have excellent communication, influencing and persuading skills. Have proven More ❯

devices). Hands-on understanding of cybersecurity frameworks (ISO 27001:2022, ISO 22301, Cyber Essentials Plus, CIS controls). Proven ability to manage service desks, incidents, and SLAs using ITIL best practices. Strong communication and coaching skills — able to support colleagues at all levels and contribute to BW’s culture of Big Ambitions, Grounded Confidence, Integrity, and 0% Ego. A More ❯

Recovery Planning and Implementation Experience managing budgets, licensing agreements, and vendor relationships. Strong leadership and communication skills, with the ability to lead cross-functional teams and projects. Knowledge of ITIL practices and service management methodologies. Strong problem-solving and analytical abilities. Behavioural skills Presents ideas and concepts to non-discipline colleagues and management in a manner that is respectful and More ❯

operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within a cross-functional team. Knowledge of ITIL frameworks and service life cycle management. Please send CV for full details and immediate interviews. We are a preferred supplier to the client. More ❯

cross-functional teams. Ability to prioritize and manage multiple tasks independently in a fast-paced environment. Experience managing relationships with third-party vendors and service providers. Solid understanding of ITIL processes and service management best practices. Self-driven, proactive, and committed to operational excellence and continuous improvement. You must have a technical background and be hands in Infrastructure engineering best More ❯

operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within a cross-functional team. Knowledge of ITIL frameworks and service lifecycle management. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond More ❯

operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within a cross-functional team. Knowledge of ITIL frameworks and service lifecycle management. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond More ❯

engagement. Professional handling of executive support scenarios. Strong organizational and multitasking ability. Quality focused with strong documentation discipline. Qualifications Bachelor’s Degree in IT, Computer Science, or related field. ITIL Foundation Certification preferred. M365 or CompTIA A+ certification desirable. Tools & Platforms ITSM: ManageEngine Endpoint & Security: CrowdStrike, Zscaler, Intune Collaboration: Microsoft 365 Suite (Teams, SharePoint, OneDrive) Remote Support: Zoho Assist More ❯

e.g. Freshservice, ServiceNow, Jira) Strong communicator - able to work with technical and non-technical stakeholders alike Some exposure to change management and helping shape technical delivery would be useful ITIL knowledge or equivalent experience preferred This is a great fit for someone who enjoys variety and thrives in a visible, hands-on service leadership role. While deep technical skills aren More ❯

Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service life cycle management. Please send CV for full details and immediate interviews. We are a preferred supplier to the client. More ❯

equivalent) in Computer Science/Information Technology, or a related field Experience in providing 3rd Line Technical Support Working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/RFOs Technical skills Strong in Microsoft Azure More ❯

Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service lifecycle management. Shift allowance of £400 a month is paid for shift working. All profiles will be reviewed against the required skills and experience. Due to the More ❯

Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service lifecycle management. Shift allowance of £400 a month is paid for shift working. All profiles will be reviewed against the required skills and experience. Due to the More ❯

to intranet or collaboration platform projects. Exposure to project work and working with cross-functional teams. Desirable Criteria Qualifications: Microsoft 365 Certified: Administrator Associate (MS-102) or working towards. ITIL Foundation or project management certification (e.g., PRINCE2 Foundation). Skills: Experience with Microsoft Intune or Azure AD. Familiarity with Microsoft Power Platform (Power Automate, Power Apps). Understanding of compliance More ❯

the customer, ensuring clarity, confidence, and timely resolution. Operations & Support Oversee day-to-day network operations including WAN, LAN, and wireless services. Manage incident, problem, and change processes per ITIL guidelines. Provide engineering support for IMACD (Install, Move, Add, Change, Decommission) requests. Service Management Collaborate with the client’s Service Integrator and third-party providers for SLA adherence. Manage IP More ❯

and proposal skills: ability to translate business needs into standardized reference architectures, bill of materials, and delivery plans; fluent in cost models and ROI justification. Delivery excellence: familiarity with ITIL-based processes, service catalogs, transition-to-live, and ongoing service improvement programs. Communication and leadership: excellent stakeholder management, executive-level presentation, and the ability to lead cross-functional teams. #teceze More ❯

Infrastructure, IT Service Delivery, IT Service Desk Analyst, Windows Server, IT Support, 1st line, 2nd Line, 3rd Line, Technical support, office 365, azure, vmware, networking, MSP, Berkshire, Slough, Maidenhead, ITIL Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer More ❯

you’ll bring 2–4 years’ experience in ITSM reporting, operations, or service analytics Bachelor’s degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management Strong skills in Excel (pivot tables, lookups), Power BI, and data visualisation Attention to More ❯

and recovery PowerShell scripting for automation and data mining Developing and maintaining documentation Desirable: Microsoft Windows 10/11 SharePoint 2016 Administration and maintenance Microsoft Exchange Basic Linux administration ITIL methodologies If you'd like to discuss this 3rd line Infrastructure Engineer role in more detail, please send your updated CV to (url removed) and we will get in touch. More ❯

Online, Teams, SharePoint) Azure IaaS/PaaS , identity and access management Networking (WAN/LAN, VPN, firewalls, SD-WAN) Experience working in consulting or client-facing roles Familiarity with ITIL , PRINCE2 , or Agile methodologies Excellent stakeholder management and communication skills More ❯

Threat Detection, Secure Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise grade security. We operate under an ISO/IEC 27001 certified ISMS and an ITIL aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people first organisation where your career will be developed by working More ❯