1 to 25 of 41 ITIL Jobs in Berkshire

hold, or be eligible and willing to obtain and maintain, the required clearance. Desirable ServiceNow experience, particularly Incident, Request, Knowledge or Major Incident workflows. ITIL 4 Foundation or higher. Working knowledge of Intune, Entra ID, Autopilot, Defender, PowerShell or endpoint-security tooling. Experience in a secure Government, defence or regulated ...

service operation. What we're looking for Proven experience managing Service Operations within a large-scale, complex or multi-supplier environment. Strong understanding of ITIL 4 and IT service management best practice. Experience managing or overseeing Service Desk and End User Compute services. Strong ServiceNow governance, product ownership or managed ...

service operation. What we're looking for Proven experience managing Service Operations within a large-scale, complex or multi-supplier environment. Strong understanding of ITIL 4 and IT service management best practice. Experience managing or overseeing Service Desk and End User Compute services. Strong ServiceNow governance, product ownership or managed ...

networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi and VPN. Basic understanding of Windows Server and file and print services. Familiarity with ITIL processes, incident management, SLAs and ITSM tools such as ServiceNow. Excellent communication and customer service skills, with confidence supporting senior and VIP users. Must hold ...

including secure media handling. MECM OS deployment, task sequences and gold build processes. C# or other languages used for custom actions or tooling. ServiceNow, ITIL Foundation, and an understanding of agile and waterfall project delivery. Understanding of networking fundamentals, cloud technologies and relevant vendor certifications (e.g. Flexera, Microsoft). ...

eligible and willing to obtain and maintain, the required clearance. Previous Tech Bar/walk-up support experience. Microsoft 365, endpoint, Windows or ITIL certification. This role supports a secure UK Government project. SC clearance is a mandatory requirement and working arrangements will reflect the needs of the secure service. ...

Person Specification Qualifications Essential NVQ level 3 or equivalent experience Microsoft Certified Desktop Support Technician (or achieve this within one year of appointment) Desirable ITIL V2/V3 Foundation Experience Essential Experience of Call Centre/Helpdesk/Service Desk or other telephone based customer service. Experience of working ...

solutions and improving platform sustainability. Experience leading technical design reviews and providing assurance across complex change initiatives. Strong understanding of ITSM, ITIL and ServiceNow platform lifecycle management. Excellent stakeholder management, communication, analytical and problem-solving skills. About SSESSE has a bold ambition – to be a leading energy company ...

resolution, closure and post-incident reviews. Essential Skills & Experience Proven experience managing high-severity incidents within large enterprise IT environments. Strong practical knowledge of ITIL 4 Incident and Problem Management. Hands-on experience with ServiceNow Major Incident and Problem Management. Strong experience leading root-cause investigations and post-incident reviews. ...

supplier governance framework . Experience with tendering, supplier selection and ongoing performance management. DV Clearance . Relevant professional qualifications/certifications such as CIPS, ITIL or PMP . Security Clearance Active SC Clearance is mandatory. DV Clearance is highly desirable due to the sensitive nature of the programmes and onsite ...

HaveProven experience governing and improving the Service Catalogue Management Practice within a retained SIAM, multi-supplier or outsourced service environment. Strong knowledge of ITIL practices, including Service Catalogue Management, Request Management, Service Portfolio Management, Service Design, Service Introduction, Configuration Management and Continual Improvement. Working knowledge of CSDM and its application ...

teams. Strong ServiceNow experience, including practical technical knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities. Current expertise in SIAM and ITIL standards and best practice. Skilled in communicating product roadmaps, prioritising features based on business value, technical considerations and user impact. Ability to work with ...

experience negotiating complex contracts Experience working with System Integrators and Managed Service Providers Ability to manage senior stakeholder relationships across technical and business functions ITIL, CIPS, PMP or related professional certifications Understanding of IT compliance, supplier risk and governance frameworks If you're a security cleared IT Category Specialist with ...

Desk experience. Strong customer service and communication skills. Attention to detail and a right-first-time approach. Basic networking knowledge. Active SC Clearance. Desirable ITIL awareness. SD-WAN exposure. NPPV3 Clearance. Experience in secure or government environments. This is a fantastic opportunity to develop your networking and infrastructure skills within ...

commercial skills Confidence engaging with senior stakeholders and decision-makers Self-motivated, results-driven, and highly accountable Knowledge of ITSM frameworks such as ITIL or SIAM Degree educated (business/management preferred) or equivalent experience This is a fantastic opportunity for a driven sales professional looking to maximise earnings through ...

multi-region infrastructure environments. Scripting & Automation: Proficiency in PowerShell or other automation tools to streamline workflows, system monitoring, and reporting for improved operational efficiency. ITIL & Service Management: Familiarity with ITIL processes, including managing incidents, working with third-party support teams, raising and managing change requests, and driving continuous service improvement. ...

storage platforms such as EMC, NetApp, IBM and HP storage solutions. Automation and DevOps experience using Ansible, Jenkins, GitHub and Packer. Experience working within ITIL environments and managing incidents, problems and changes via ServiceNow. Excellent troubleshooting and stakeholder management skills. Apply now quoting to be considered for this exciting ...

/Excel/Visio/MS Project Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which ...

acumen Credibility and confidence to engage senior stakeholders, including C-level executives Self-motivated, results-driven and accountable Knowledge of ITSM frameworks such as ITIL or SIAM Degree educated, preferably in business or management, or equivalent relevant experience What’s on offer Competitive basic salary, dependent on experience Commission ...

Person: Proven track record within ITSM solution sales Minimum 3 years' B2B sales experience Strong new business development and account management experience Knowledge of ITIL, SIAM or wider IT Service Management frameworks Excellent communication, negotiation and stakeholder management skills Self-motivated, commercially focused and results-driven Reference Number: BBBH(phone ...

business-to-business sales experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales ...

Hybrid working Experience required: Minimum 3 years' B2B sales experience Previous ITSM solution sales experience Strong new business and account management experience Knowledge of ITIL or SIAM Confident communicating and negotiating with senior stakeholders Self-motivated and results-driven ...

Willingness to travel to client sites, typically twice per week. Desirable experience: Experience managing a portfolio of small and mid-sized organisations. Awareness of ITIL, ISMS, ISO 27001, or similar service and security frameworks. Detailed solutions-architecture knowledge and hands-on engineering experience are not required. In line with ...

infrastructure improvements. Support Microsoft platforms, servers, cloud and networking; coordinate patching and vulnerability remediation with the SOC. Manage queues, workloads, KPIs and SLAs using ITIL processes. Maintain documentation, improve resolution and participate in on-call support. Coach staff, conduct reviews and support recruitment and development. Technical and leadership experience … Online. Server infrastructure, cloud and networking. Cisco, Meraki, FortiGate and Palo Alto. ITSM and IT Glue administration, security collaboration and service improvement. Essential certifications ITIL 4; Windows Server Hybrid Administrator AZ-800/AZ-801, Microsoft 365 Administrator MS-102 and CCNA, with equivalent experience accepted for those three; PCNSA ...

planning and service transition. Perform datacentre activities in controlled environments, including hardware installation, cabling and health checks. Maintain technical documentation and records, working within ITIL Incident, Problem, Change and Configuration Management processes. Drive automation and continual improvement and share knowledge with colleagues and second-line teams. Participate in planned … networking fundamentals, including TCP/IP, DNS, firewalls, ports and routing. Experience in secure, controlled environments with formal access, audit and change requirements, using ITIL-aligned processes. Clear documentation, communication and stakeholder skills, with the ability to work independently and prioritise competing demands. Current DV clearance. Candidates ...