1 to 25 of 27 ITIL Jobs in Berkshire

enterprise environment and possess strong knowledge of: Enterprise Infrastructure, Networks and End User Computing Microsoft 365, Azure and/or AWS IT Service Management (ITIL, Incident, Problem & Request Management) ServiceNow or similar ITSM tools Jira and Confluence IT security and compliance standards (ISO27001, Cyber Essentials, CIS) Service improvement, governance ...

Experience managing medium-sized technical delivery teams. Knowledge of enterprise architecture frameworks and cloud transformation programmes. Desirable Certifications AWS, Azure, or GCP Professional Certifications ITIL Foundation CISSP or equivalent security certification TOGAF Bachelor's Degree in Computer Science or a related discipline Key Attributes Strategic thinker with strong commercial awareness. ...

Person Specification Qualifications Essential NVQ level 3 or equivalent experience Microsoft Certified Desktop Support Technician (or achieve this within one year of appointment) Desirable ITIL V2/V3 Foundation Experience Essential Experience of Call Centre/Helpdesk/Service Desk or other telephone based customer service. Experience of working ...

wholesale sector, familiarity with ERP/CRM platforms (such as NetSuite, Sage, or Phocas), reporting tools (Power BI), basic SQL queries, PowerShell, Linux, or ITIL/project methodologies. What's on offer You'll receive a competitive salary, access to the company's profit-sharing scheme, and opportunities for professional ...

processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL Foundation SCCM knowledge Microsoft and CompTIA certifications (A+, Network+, MCP) Behaviours Service excellence mindset; structured and methodical approach Team-oriented; promotes collaboration and knowledge sharing ...

Fulfilment Systems * Network Automation Tools * Netcracker * Inventory Reconciliation * Telecoms Asset Management * Fixed Network Operations * Mobile Network Operations * Cisco Networking * Nokia Transmission * Microwave Networks * CCNA * ITIL Foundation * Linux Administration Certification * Database Administration Certification * Telecoms Industry Certifications Key Traits: * Strong troubleshooting and fault-resolution capability * Highly analytical and detail-oriented * Proactive ...

understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation – Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Windows 10/11 Active Directory/Group Policy Microsoft ...

environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs. Key Responsibilities Provide 1st/2nd line support via phone, email, and ticketing systems Troubleshoot and resolve desktop ...

FinOps, and service catalogues. Bachelor's degree in computer science or a related field. Professional certifications such as AWS, Azure, or GCP Professional Certifications, ITIL Foundation, CISSP, and TOGAF. If you have a strong background in cloud-based Product ownership and are looking for a dynamic contract opportunity, we would ...

Oracle Partitioning * Exposure to Oracle RAC, Oracle RMAN, Oracle Data Guard * Knowledge of Oracle Weblogic, Oracle Service Bus, or other Application Server technology. * ITIL Foundation Skills: Communication Oracle Oracle DBMS SQLite Stakeholder management SC + NPPV3 Cleared Oracle PL/SQL and DBA Support Specialist - 12 months+ ...

management systems. Desirable Knowledge of NSI, SSAIB, or similar accreditation requirements. Understanding of CCTV, access control, intruder alarms, and basic networking principles. ITIL Foundation or equivalent service management knowledge. Experience working with monitored security systems or ARCs. Your profile Personal Qualities Calm and professional under pressure. Customer-focused with strong ...

certification. At least one additional CIS certification. Certified Technical Architect (CTA) or working towards accreditation. Experience delivering ServiceNow on premise implementations. Strong understanding of ITIL, NIST and Case Management processes. Experience with JavaScript Scripting and ServiceNow customisation. Strong architectural documentation and diagramming capability. Good understanding of Microsoft technologies, cloud solutions ...

experience desirable). Experience as a Senior Engineer or informal team lead. Strong understanding of ticket management and customer service. Good knowledge of ITIL principles (or willingness to learn). Strong communication and organisational skills. A calm, practical and supportive approach. Confidence to guide others and improve standards. A strong ...

effectively and work independently Desirable experience: Service Desk or Help Desk experience SQL Server or database knowledge Microsoft technologies Customer-facing experience Understanding of ITIL principles The Offer Salary of £26k 12-month fixed-term contract Generous holiday entitlement Pension scheme Private healthcare Employee wellbeing initiatives Staff discount and reward ...

complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office ...

commercial skills Confidence engaging with senior stakeholders and decision-makers Self-motivated, results-driven, and highly accountable Knowledge of ITSM frameworks such as ITIL or SIAM Degree educated (business/management preferred) or equivalent experience This is a fantastic opportunity for a driven sales professional looking to maximise earnings through ...

define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements. A major element … initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders ...

support or application support experience • Good communication skills Useful experience: • SQL and PL/SQL performance tuning • Oracle Partitioning • RAC, RMAN or Data Guard • ITIL or Remedy experience Candidates must hold active SC Clearance and NPPV3 and meet the nationality requirements for the role. ...

understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation – Desirable. Methodical with attention to detail but prepared to meet customer expectations. We are an equal opportunities employer We believe that diverse perspectives make ...

Understanding of software development life cycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design principles. ITIL certification will be desirable. Experience of working in Agile teams ...

continuous improvement initiatives. Create and maintain documentation including HLDs, LLDs, build guides, and operational procedures. Participate in Incident, Change, and Problem Management processes following ITIL practices. ESSENTIAL SKILLS/QUALIFICATIONS: Strong experience with Windows Server 2016/2019/2022, including OS installation, configuration, Active Directory fundamentals, Group Policies … network or infrastructure automation (PowerShell, Python, Ansible, or similar). Project management experience with the ability to run or contribute to technical workstreams. ITIL Foundation certification and exposure to ITIL Transition processes. ...

business-to-business sales experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales ...

Experience in both new business acquisition and account development. Strong commercial awareness with excellent negotiation and relationship skills. Knowledge of ITSM frameworks such as ITIL or SIAM. Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary ...

Experience in both new business acquisition and account development. Strong commercial awareness with excellent negotiation and relationship skills. Knowledge of ITSM frameworks such as ITIL or SIAM. Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary ...

Oracle Workflow, or BI Publisher would be advantageous. As would experience with SAP finance tools such as SAP Concur and a background working in ITIL environments. Keywords: Oracle Change Consultant, Oracle Technical Change, Oracle R12 ESB, CEMLIs, SQL, PSQL, Oracle Forms, Oracle Reports, OAF, Finance Modules, AIM, OUM, TOAD ...