1 to 25 of 26 ITIL Jobs in Berkshire

Essential qualifications and experience: Degree in IT or equivalent experience (QCF Level 6/SQCF Levels 9-10). CCNA certification or equivalent experience. ITIL practitioner or equivalent experience. Strong troubleshooting and project implementation skills in: Microsoft Technologies: Active Directory, Azure, Entra, Microsoft 365, PowerShell scripting, Windows Server ...

Skills & Experience Essential Strong analytical background with experience in service reporting or IT performance analysis. Proficient in Power BI and advanced Excel. Understanding of ITIL, operational governance, and service management processes. Ability to translate complex data into clear, actionable insights. Experience working with cross-functional technology teams. Strong communication ...

management and communication skills across technical and non-technical audiences. Experience leading and developing small teams. Practical knowledge of IT Service Management frameworks, including ITIL v3/v4. Excellent written and verbal English communication skills. Desirable: Experience automating IT asset management processes or workflows. Experience operating within large, complex ...

standards. Person Specification Qualifications Essential Educated to degree level or equivalent relevant experience. Attended recognised professional training courses (e.g. SQL) or equivalent experience ITIL Certification Desirable Degree in relevant field; computer science, data management MSCE MCSA Experience Essential Database Administration: Extensive experience managing large, complex SQL Server environments, including installation ...

ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. Knowledge of ITIL/ITSM processes and best practices. Experience designing and implementing CMDB and Discovery. Excellent problem-solving, communication, and stakeholder management skills. Preferred Qualifications ServiceNow Certified System ...

data, data governance, security. Experience in defining and implementing technical governance, architecture operating models, instance strategy. Good knowledge of IT best practices and frameworks : ITIL, Agile methodologies, DevOps, CI/CD practices. Strong problem-solving, analytical skills; ability to resolve technical trade-offs (e.g., custom vs. configuration, performance vs. maintainability ...

with the ability to manage multiple tasks independently Experienced in project lifecycle delivery: analysis, design, build, test, and implementation Familiarity with ITSM tools and ITIL processes (incident, problem, change management) Excellent communication, documentation, and presentation skills Strong business process mapping experience Interested? If you’re a proactive and detail-driven ...

experience in service reporting, SLA management, or IT performance analysis. Proficiency in data visualization tools (e.g., Power BI) and advanced Excel skills. Understanding of ITIL practices, service management processes, and operational governance. Ability to interpret complex data and translate it into clear, actionable insights. Desirable Experience within Workplace Technology, Digital ...

role model for technical best practice. Qualifications Experience in an IT technical support environment (desktop, server, application). Required Skills Strong understanding of ITIL practices. 5+ years experience: Desktop, Networking, Server or application support Solid knowledge across networking, Microsoft/VMware/Cloud tech, and security tooling. WAN/ ...

email IT Service Desk (ServiceNow etc.) experience Desired Experience .Net (C#), SQL (including SSAS, SSIS & SSRS) Azure infrastructure (VMs, VNETs, certificates etc...,) ITIL v3/v4 Foundation Microsoft certifications (DP-203, DP-600 etc.), Databricks certifications Development of enhancements to data pipelines/notebooks & Power BI reports/models Benefits ...

resilience architecture, disaster recovery, or business continuity. - Expertise in cloud technologies, networking, and cybersecurity. - Strong knowledge of resilience frameworks (e.g., ISO 22301, NIST, ITIL). - Excellent analytical and problem-solving skills. - Ability to communicate technical concepts to non-technical stakeholders. - Certifications such as CBCP, CISSP, or TOGAF (preferred). ...

cost optimisation Effective communication with technical and non-technical stakeholders Experience in developing a small, collaborative team Knowledge of IT Service Management frameworks like ITIL Excellent command of English for creating reports, documents, and providing feedback Desirable skills: Experience with automating IT asset management processes Experience negotiating and managing ...

skills, with the ability to effectively communicate technical information to non-technical stakeholders. LAN/WAN (Cisco CCNA) or 5 years experience. Understanding of ITIL methodologies and best practices Whats in it for you? We offer a range of benefits designed to support your life in and out of work ...

positive approach to problem-solving. - Proficient in working effectively both independently and as part of highly productive small to medium-sized teams in an ITIL/DevSecOps based support environment. - Experience with business-critical Real Time systems, ensuring high levels of availability through proactive actions. - Demonstrated accountability in seeing issues ...

positive approach to problem-solving. - Proficient in working effectively both independently and as part of highly productive small to medium-sized teams in an ITIL/DevSecOps based support environment. - Experience with business-critical real-time systems, ensuring high levels of availability through proactive actions. - Demonstrated accountability in seeing issues ...

like Helix, Remedy and must have worked on the ITSM transformation programs. In-depth knowledge of Telecom OSS architecture and design mandatory. Familiarity with ITIL and enterprise architecture frameworks. Ability to design integration patterns between ITSM and OSS systems. Excellent analytical and problem-solving skills. Strong communication and stakeholder engagement ...

Suite, Digital Workplace, CMDB, Smart IT). Design scalable, secure, and maintainable solutions leveraging BMC Helix Innovation Studio and Business Workflows. Ensure compliance with ITIL best practices and enterprise standards. Architect and implement integrations with third-party systems (e.g., Active Directory, Orchestrators, Service Assurance tools). Configure web services, APIs ...

Oracle Workflow, or BI Publisher would be advantageous. As would experience with SAP finance tools such as SAP Concur and a background working in ITIL environments. Keywords: Oracle Change Consultant, Oracle Technical Change, Oracle R12 ESB, CEMLIs, SQL, PSQL, Oracle Forms, Oracle Reports, OAF, Finance Modules, AIM, OUM, TOAD ...

manage multiple projects simultaneously. Strong stakeholder communication skills, both technical and non-technical. Experience working with external network vendors/carriers. Understanding of ITIL processes and change management. Skills: Relevant certifications (e.g., CCNA/CCNP, ITIL Foundation, Prince2, PMP). Experience with network monitoring tools (SolarWinds, DNA Center, etc.). ...

senior escalation point for infrastructure incidents and manage complex technical issues to resolution Ensure incidents, problems, and changes are handled in line with ITIL processes, SLAs, and NHS policies, including root cause analysis Design, implement, and document infrastructure solutions, producing high- and low-level designs and technical documentation Drive disaster … Certification in Microsoft Azure, Windows Server Hybrid Administrator Associate or significant relevant experience Desirable Foundation Certificate in PRINCE2 project management techniques Foundation Certificate in ITIL Service Management Continuous Professional Development Essential Demonstrated commitment to continuous development through participation in training courses and achievement of professional certifications Previous Experience Essential Extensive ...

cloud) Strong understanding of networking technologies and protocols (TCP/IP, MPLS, VPN, BGP, OSPF) Experience with migration tools and methodologies Familiarity with ITIL processes and change management Proven experience in network delivery or network project management Strong understanding of networking technologies (LAN/WAN, SD-WAN, VPN, firewalls, etc. … Familiarity with ITIL processes and project management methodologies (Agile, PMP) Excellent leadership, communication, problem-solving, and stakeholder management skills Ability to manage budgets and vendor relationships Desirable Skills/Knowledge/Experience Excellent stakeholder management at all levels Ability to challenge senior stakeholders and say 'no' politely Leadership qualities with ...

effective IT asset management. Good, practical knowledge of IT Service Management frameworks and methodologies, including but not limited to ITIL v3/4 (Information Technology Infrastructure Library) and its core processes (e.g., Incident, Problem, Change). Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource ...

internal teams and account managers to support client roadmaps and service quality. Support recruitment, onboarding, and training of new team members. Maintain and refine ITIL-aligned processes , documentation, and service desk standards. To succeed in this role, you'll need: Experience managing an IT Service Desk or Service Delivery function … MSP. Strong leadership and people-management skills with a calm, structured approach to escalations. Solid understanding of IT operations and ITSM frameworks (e.g., ITIL). Excellent communication skills and the ability to prioritise effectively in a fast-paced environment. Familiarity with tools such as ConnectWise Manage, NinjaOne (advantageous ...

Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical ...

Helix ITSM solutions . This role combines solution architecture, technical leadership, and project governance , ensuring high-quality outcomes aligned with business objectives and ITIL best practices. Key Responsibilities Define, validate, and govern BMC Helix architecture across ITSM Suite, Digital Workplace, CMDB, and Smart IT. Design scalable, secure, and maintainable solutions … using BMC Helix Innovation Studio and Business Workflows. Ensure alignment with ITIL best practices and enterprise standards . Architect and implement integrations with third-party systems (e.g., Active Directory, Orchestrators, Service Assurance tools). Configure and manage APIs, web services, and middleware for seamless data exchange. Lead complex integrations such ...