19 of 19 ITIL Jobs in Berkshire

innovative ideas to enhance overall system functionality and efficiency. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support ...

engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns. Account Growth & Opportunity Identification: Use data analytics and CRM systems to identify upselling and cross-selling ...

infrastructure teams and asset managers. Supplier Relationship Management skills, developing strong partnerships with suppliers and ensuring that they are delivering against contractual obligations. ITIL Service Management Accreditation. Strong Data Science/Analysis and reporting skills Able to produce good quality documentation & Architecture Diagrams (Visio) and processes. BMC Discovery TPL (Tideway ...

initiatives. Qualifications Degree in Computer Science, Engineering, or related field (or equivalent experience). Relevant certifications beneficial: Cloud (Azure/AWS Architect level certifications) ITIL, TOGAF, or other architecture frameworks Linux/Windows infrastructure certifications Why This Role Might Appeal Opportunity to shape enterprise infrastructure strategy within a critical, high ...

senior management. You can explain a BGP path selection issue to an engineer and a business risk to a director. Deep understanding of ITIL concepts within an Agile, process-driven environment. A "no-blame" mindset focused on continuous improvement and preventing future incidents through architectural automation. Highly self-motivated with ...

collaborate. Technical Knowledge (Desirable, not essential) Basic understanding of SQL and databases. Awareness of APIs or testing tools such as Postman. Familiarity with ITIL concepts (Incident, Change, Problem Management). Experience creating clear bug tickets with steps to reproduce. Interest in media or advertising industries (nice to have). Please ...

thinking and experience in complex environments. You dont need to meet every requirement, but you should demonstrate many of the following: Solid understanding of ITIL service management principles , applied pragmatically Experience designing or assuring services across the full service lifecycle Ability to bring together people, process, technology, data, and suppliers ...

Demonstrated leadership skills with experience managing support teams. Customer-focused mindset with strong service delivery expertise. Excellent communication, stakeholder management, and problem-solving skills. ITIL knowledge or certification desirable. Why Join Us? Lead a high-performing SAP support organisation with a strong customer base. Opportunity to shape the future ...

commercial skills Confidence engaging with senior stakeholders and decision-makers Self-motivated, results-driven, and highly accountable Knowledge of ITSM frameworks such as ITIL or SIAM Degree educated (business/management preferred) or equivalent experience This is a fantastic opportunity for a driven sales professional looking to maximise earnings through ...

securing development pipelines Mentor and provide security direction to other team members Carry out security engineering tasks to agreed SLAs/KPIs using ITIL best practice Develop understanding of threats, risks, and evolving attack vectors facing the business Represent the security team as subject matter expert in meetings and projects ...

8.0 experience including customisations, Task engine, Delivery Engine, Resource planner, Route finder. Should have a good understanding of the industry standards and models; eTOM, ITIL, PMBOK. Experience in multi-vendor solution development delivering requirements to multiple sponsors through a common platform. High level of experience and knowledge to deliver projects ...

Experience in both new business acquisition and account development. Strong commercial awareness with excellent negotiation and relationship skills. Knowledge of ITSM frameworks such as ITIL or SIAM. Reference Number: BBBH273221 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary ...

automation (e.g. Shell, Bash, Python) Desirable Experience Supporting large-scale, high availability Oracle environments Working in 24/7 production support environments Familiarity with ITIL incident and problem management processes ...

dynamic web applications. Strong knowledge of Back End development, database management, and API integration. Proven ability to work in Agile environments with exposure to ITIL-based incident and change management processes. Skilled in delivering scalable and high-performance applications. CORE COMPETENCIES * Backend Development & System Design * Stakeholder & Line Manager Engagement * Requirement … Gathering & Solution Design * REST API Development & Integration * Application Performance Optimization * Incident & Change Management (ITIL) * Agile/Scrum Delivery * Production Support & Deployment * Cross-functional Collaboration TECHNICAL SKILLS Languages & Scripting: * PHP (Core PHP, OOPs), JavaScript, HTML5, CSS3 Frameworks & CMS: * Laravel, CodeIgniter, WordPress Database Technologies: * MySQL, PostgreSQL Web Servers & Hosting: * Apache, Tomcat ...

proven track record of delivering complex service-based contracts end-to-end, ideally within the telecommunications or technology sector. You’ll bring expertise in ITIL processes, customer support operations, and formal project management methodologies, combined with strong consulting skills and the ability to manage distributed teams across multiple clients … based projects in a B2B environment from inception to completion, meeting cost, time, and quality targets. Experience in telecoms or wireless environments, with strong ITIL and customer support knowledge. Skilled in managing multiple clients, business lines, and transformation programs using formal methodologies. Ability to analyze business requirements, manage bids ...

release processes to minimise operational risk. Ensure smooth service transitions from delivery into BAU. Governance, Compliance & Risk Ensure services operate in line with ITIL, SRE, security, and regulatory controls. Own operational risk registers, audits, and compliance actions. Represent Operations in service reviews, governance forums, and audits. Manage third-party … across cloud, applications, data, and integrations. Strong stakeholder and escalation management skills. Desirable Background in Site Reliability Engineering or DevOps-led operations. Knowledge of ITIL, SRE principles, Azure/AWS, CI/CD, Infrastructure as Code. Vendor and managed service leadership experience. ...

Microsoft Sentinel) Oversee the full incident lifecycle: detection, triage, response, escalation, crisis management, and post-incident review Embed consistent, scalable operational standards aligned to ITIL, NIST, MITRE ATT&CK, ISO 27001, and CREST frameworks Act as executive point of contact for clients and senior stakeholders, articulating cyber risk, performance metrics … delivery in high-pressure environments > Strong technical fluency in SIEM/SOAR ecosystems > Working knowledge of NIST, MITRE ATT&CK, ISO 27001, CREST, and ITIL-aligned service management > Commercial acumen including budgeting, forecasting, and resource optimisation > The ability to translate technical security risk into clear, outcome-focused business language > Experience ...

network operations, service assurance, and incident workflows into ServiceNow solutions Integrate with telecom and satellite operational systems Align solutions with frameworks such as eTOM, ITIL, and TM Forum standards Stakeholder Engagement Act as a trusted advisor to business and technical stakeholders Facilitate workshops, design reviews, and governance forums Collaborate across … adaptability in dynamic environments Influential leadership without direct authority Resilience under pressure with a focus on delivery quality Preferred Certifications ServiceNow CSA/CIS ITIL (v3 or v4) TOGAF or equivalent Success Metrics Seamless integration of ServiceNow within telecom ecosystems Increased automation and operational efficiency High stakeholder satisfaction across global ...

Partner with Business representatives to ensure Business continuity/operational model Training on new WOW/Support flow Governance & Quality Ensure compliance with ITSM - ITIL best practices Support hypercare, exit criteria, and readiness assessment Reporting - Transition deliverables, Status, risk, and GAPS Qualifications · Strong knowledge of supply chain processes. · 5+ years … focus on Order to Cash (O2C), Physical Logistics, and Warehouse Management or focus on P2F Modules (MM, QM, PM, PP) SAP ERP areas. · Understand ITIL concepts (Incident, Problem, Change and service transition) · Ability to operate in complex and multi-team environments. · Familiarity with SAP and non-SAP systems · Ability ...