1 to 25 of 35 ITIL Jobs in Berkshire

Experience managing medium-sized technical delivery teams. Knowledge of enterprise architecture frameworks and cloud transformation programmes. Desirable Certifications AWS, Azure, or GCP Professional Certifications ITIL Foundation CISSP or equivalent security certification TOGAF Bachelor's Degree in Computer Science or a related discipline Key Attributes Strategic thinker with strong commercial awareness. ...

driven and RESTful architectures. Knowledge of modern security principles including OAuth2 and JWT. Awareness of Microsoft 365 Copilot, AI Agents, and Azure AI technologies. ITIL v3 or v4 Foundation certification. Personal Attributes Positive and proactive approach with a strong problem-solving mindset. Self-motivated and able to work independently. Strong ...

wholesale sector, familiarity with ERP/CRM platforms (such as NetSuite, Sage, or Phocas), reporting tools (Power BI), basic SQL queries, PowerShell, Linux, or ITIL/project methodologies. What's on offer You'll receive a competitive salary, access to the company's profit-sharing scheme, and opportunities for professional ...

processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL Foundation SCCM knowledge Microsoft and CompTIA certifications (A+, Network+, MCP) Behaviours Service excellence mindset; structured and methodical approach Team-oriented; promotes collaboration and knowledge sharing ...

understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation – Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Windows 10/11 Active Directory/Group Policy Microsoft ...

detail Clear and professional communication skills Confident using Microsoft 365 (Excel, SharePoint, Teams) Experience using ServiceNow or a similar ITSM platform Desirable Knowledge of ITIL processes (Incident, Problem, Change) Understanding of IT infrastructure (networks, servers) Experience working in a managed service or service desk environment Ability to analyse service metrics ...

environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs. Key Responsibilities Provide 1st/2nd line support via phone, email, and ticketing systems Troubleshoot and resolve desktop ...

FinOps, and service catalogues. Bachelor's degree in computer science or a related field. Professional certifications such as AWS, Azure, or GCP Professional Certifications, ITIL Foundation, CISSP, and TOGAF. If you have a strong background in cloud-based Product ownership and are looking for a dynamic contract opportunity, we would ...

tools and processes. Support team members in their personal development of technical skills. Who you are Technical/Professional Expertise Working knowledge of ITIL Strong Web Development Experience - ideally inc. PHP, Python, HTML5, CSS3, JavaScript (ES6, JQuery), REACT Strong Problem solving and analytical experience Strong working experience of Excel Experience ...

effectively and work independently Desirable experience: Service Desk or Help Desk experience SQL Server or database knowledge Microsoft technologies Customer-facing experience Understanding of ITIL principles The Offer Salary of £26k 12-month fixed-term contract Generous holiday entitlement Pension scheme Private healthcare Employee wellbeing initiatives Staff discount and reward ...

network, IT, operational and customer service environments. Proven expertise in service design methodologies, customer journey mapping, process modelling and operational design. Strong understanding of ITIL or comparable service management frameworks, including service transition and operational readiness principles. Ability to translate complex business, technical, and operational requirements into practical, scalable service ...

collaborate. Technical Knowledge (Desirable, not essential) Basic understanding of SQL and databases. Awareness of APIs or testing tools such as Postman. Familiarity with ITIL concepts (Incident, Change, Problem Management). Experience creating clear bug tickets with steps to reproduce. Interest in media or advertising industries (nice to have). Please ...

wholesale broadband business Knowledge of OSS/BSS systems, ticketing tools, and service monitoring platforms Understanding of SLA management and service performance reporting ITIL, CCNA, or equivalent industry experience Experience supporting major incidents or working in a service operations/NOC-style environment ...

commercial skills Confidence engaging with senior stakeholders and decision-makers Self-motivated, results-driven, and highly accountable Knowledge of ITSM frameworks such as ITIL or SIAM Degree educated (business/management preferred) or equivalent experience This is a fantastic opportunity for a driven sales professional looking to maximise earnings through ...

define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements. A major element … initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders ...

drive successful technology-based change management and to deliver successful training across a wide range of staff within the Trust. Person Specification Qualifications Essential ITIL v3 Service Management Qualification Educated to degree level or equivalent Formal certification (ISACA: Certified Information Security Manager (CISM). CISSP, or CRISC) and/ ...

reduce operational friction and enhance service quality What You’ll Bring Experience in service transition or service management within technology programmes Strong understanding of ITIL and transition‐to‐BAU processes Experience working across project delivery and operational teams Excellent documentation, process design, and stakeholder coordination skills Ability to communicate clearly ...

positive approach to problem-solving. - Proficient in working effectively both independently and as part of highly productive small to medium-sized teams in an ITIL/DevSecOps based support environment. - Experience with business-critical real-time systems, ensuring high levels of availability through proactive actions. - Demonstrated accountability in seeing issues ...

usual operations Driving continuous improvement and ensuring service designs are measurable, effective, and operationally viable What we're looking for: Strong understanding of ITIL v4 and service management principles Experience in telecoms, infrastructure, utilities, or operational service environments Knowledge of end-to-end service delivery, operational processes, and service performance ...

delivery in complex operational environments. You bring strong stakeholder influence, technical understanding, and a structured approach to change. You’ll bring: • Strong understanding of ITIL v4 frameworks and service management principles • Experience in telecoms, infrastructure, or operational service environments • Knowledge of end‐to‐end service delivery across operations, access, estates ...

positive approach to problem-solving. Proficient in working effectively both independently and as part of highly productive small to medium-sized teams in an ITIL/DevSecOps based support environment. Experience with business-critical Real Time systems, ensuring high levels of availability through proactive actions. Demonstrated accountability in seeing issues ...

positive approach to problem-solving. Proficient in working effectively both independently and as part of highly productive small to medium-sized teams in an ITIL/DevSecOps based support environment. Experience with business-critical real-time systems, ensuring high levels of availability through proactive actions. Demonstrated accountability in seeing issues ...

delivery in complex operational environments. You bring strong stakeholder influence, technical understanding, and a structured approach to change. You’ll bring Strong understanding of ITIL v4 frameworks and service management principles Experience in telecoms, infrastructure, or operational service environments Knowledge of end‐to‐end service delivery across operations, access, estates ...

relationship management skills Confidence engaging with senior stakeholders, including C-level executives Self-motivated, accountable, and target-driven approach Knowledge of ITSM frameworks including ITIL or SIAM Degree educated in business, management, or a related field, or equivalent relevant experience If you are available and interested in this opportunity, please ...

continuous improvement initiatives. Create and maintain documentation including HLDs, LLDs, build guides, and operational procedures. Participate in Incident, Change, and Problem Management processes following ITIL practices. ESSENTIAL SKILLS/QUALIFICATIONS: Strong experience with Windows Server 2016/2019/2022, including OS installation, configuration, Active Directory fundamentals, Group Policies … network or infrastructure automation (PowerShell, Python, Ansible, or similar). Project management experience with the ability to run or contribute to technical workstreams. ITIL Foundation certification and exposure to ITIL Transition processes. ...