24 of 24 ITIL Jobs in Berkshire

background * Several years of experience in IT support or workplace technology * Experience in a global or multi-site organisation is an advantage * Familiarity with ITIL concepts is beneficial * Relevant degree or equivalent experience If you'd like to discuss this IT support role in more detail, please send your updated ...

detail Strong written and verbal communication skills Good working knowledge of Microsoft 365, particularly Excel Ability to manage multiple tasks and meet deadlines effectively ITIL Foundation certified or willing to work towards certification Desirable Experience with ITSM platforms such as ServiceNow, Autotask, or similar Exposure to asset management or technology ...

detail Strong written and verbal communication skills Good working knowledge of Microsoft 365, particularly Excel Ability to manage multiple tasks and meet deadlines effectively ITIL Foundation certified or willing to work towards certification Desirable Experience with ITSM platforms such as ServiceNow, Autotask, or similar Exposure to asset management or technology ...

innovative ideas to enhance overall system functionality and efficiency. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support ...

engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns. Account Growth & Opportunity Identification: Use data analytics and CRM systems to identify upselling and cross-selling ...

driven and RESTful architectures. Knowledge of modern security principles including OAuth2 and JWT. Awareness of Microsoft 365 Copilot, AI Agents, and Azure AI technologies. ITIL v3 or v4 Foundation certification. Personal Attributes Positive and proactive approach with a strong problem-solving mindset. Self-motivated and able to work independently. Strong ...

resolve complex issues across application, integration, and infrastructure layers Conduct root cause analysis (RCA) and implement long-term solutions Support SLA adherence and ITIL-based incident, problem, and change management processes Monitor logs, metrics, and system behaviour to proactively identify risks Manage HCL Commerce deployments within Azure environments Work with ...

detail Clear and professional communication skills Confident using Microsoft 365 (Excel, SharePoint, Teams) Experience using ServiceNow or a similar ITSM platform Desirable Knowledge of ITIL processes (Incident, Problem, Change) Understanding of IT infrastructure (networks, servers) Experience working in a managed service or service desk environment Ability to analyse service metrics ...

with the ability to manage multiple tasks independently Experienced in project lifecycle delivery: analysis, design, build, test, and implementation Familiarity with ITSM tools and ITIL processes (incident, problem, change management) Excellent communication, documentation, and presentation skills Strong business process mapping experience Interested? If you’re a proactive and detail-driven ...

management systems. Desirable Knowledge of NSI, SSAIB, or similar accreditation requirements. Understanding of CCTV, access control, intruder alarms, and basic networking principles. ITIL Foundation or equivalent service management knowledge. Experience working with monitored security systems or ARCs. Your profile Personal Qualities Calm and professional under pressure. Customer-focused with strong ...

security clearance Desirable Additional ServiceNow certifications Experience with AI capabilities within the ServiceNow platform Exposure to public sector or defence environments Knowledge of ITIL frameworks This is a fantastic opportunity to work on cutting-edge ServiceNow programmes in a highly secure environment, with strong career progression and the chance ...

Whatfix Academy certification Power Automate or Power Platform fundamentals Beneficial: Power BI/data visualisation certifications Microsoft 365 adoption or change management certifications ITIL Foundation Why Join Us? Shape the future of Digital Employee Experience across a global Digital Workplace platform. Work with cutting-edge DEM, automation, and DAP technologies. ...

capabilities within the ServiceNow platform Background in public sector, defence, or highly regulated environments Additional ServiceNow certifications across ITOM or other modules Knowledge of ITIL frameworks This is a key leadership role offering the opportunity to work on complex, high-impact ServiceNow programmes, influence architectural direction, and play a central ...

define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements. A major element … initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders ...

commercial skills Confidence engaging with senior stakeholders and decision-makers Self-motivated, results-driven, and highly accountable Knowledge of ITSM frameworks such as ITIL or SIAM Degree educated (business/management preferred) or equivalent experience This is a fantastic opportunity for a driven sales professional looking to maximise earnings through ...

clinical and administrative processes. Qualifications Essential Bachelor's degree in IT, Computer Science, Healthcare Informatics, or related field, or equivalent professional experience. Desirable ITIL Foundation Certification or equivalent experience in IT Service Management. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order ...

needs of the Trust. This is achieved through formal training; informal skills transfer and self-tuition.Business Change and Transformation Person Specification Qualifications Essential ITIL v3 Service Management Qualification Educated to degree level or equivalent Formal certification (ISACA: Certified Information Security Manager (CISM). CISSP, or CRISC) and/or formal ...

especially interested in talking to you: Experience with BMC Remedy, Site Tracker, or similar tools. IAM awareness Experience in a joint venture environment. ITIL awareness If you put customers at the core, believe in purposeful collaboration, and want to build smarter systems-not just manage volume-we'd love ...

relationship management skills Confidence engaging with senior stakeholders, including C-level executives Self-motivated, accountable, and target-driven approach Knowledge of ITSM frameworks including ITIL or SIAM Degree educated in business, management, or a related field, or equivalent relevant experience If you are available and interested in this opportunity, please ...

continuous improvement initiatives. Create and maintain documentation including HLDs, LLDs, build guides, and operational procedures. Participate in Incident, Change, and Problem Management processes following ITIL practices. ESSENTIAL SKILLS/QUALIFICATIONS: Strong experience with Windows Server 2016/2019/2022, including OS installation, configuration, Active Directory fundamentals, Group Policies … network or infrastructure automation (PowerShell, Python, Ansible, or similar). Project management experience with the ability to run or contribute to technical workstreams. ITIL Foundation certification and exposure to ITIL Transition processes. ...

Experience in both new business acquisition and account development. Strong commercial awareness with excellent negotiation and relationship skills. Knowledge of ITSM frameworks such as ITIL or SIAM. Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary ...

automation (e.g. Shell, Bash, Python) Desirable Experience Supporting large-scale, high availability Oracle environments Working in 24/7 production support environments Familiarity with ITIL incident and problem management processes ...

release processes to minimise operational risk. Ensure smooth service transitions from delivery into BAU. Governance, Compliance & Risk Ensure services operate in line with ITIL, SRE, security, and regulatory controls. Own operational risk registers, audits, and compliance actions. Represent Operations in service reviews, governance forums, and audits. Manage third-party … across cloud, applications, data, and integrations. Strong stakeholder and escalation management skills. Desirable Background in Site Reliability Engineering or DevOps-led operations. Knowledge of ITIL, SRE principles, Azure/AWS, CI/CD, Infrastructure as Code. Vendor and managed service leadership experience. ...

maintaining resilient and secure services for critical clinical systems. It is essential you hold a CCNA, CCNP or equivalent networking qualification, along with an ITIL Foundation certificate. Based primarily at Bath Road, Reading, this is a fully site-based role requiring regular travel across Berkshire. Due to the operational nature … network resilience initiatives Design, review and document high- and low-level network designs to support projects and service development Ensure all network changes follow ITIL processes including incident, problem and change management Support disaster recovery planning,testingand business continuity arrangements Collaborate with architects, securityteamsand third-party suppliers Mentor colleagues ...