21 of 21 ITIL Jobs in Berkshire

verification (PCV) is completed and documented. 4. Risk, Change & Compliance Management Identify risks, interdependencies, and mitigation actions for all network releases. Ensure adherence to ITIL Change Management processes for CNI environments. Produce accurate release documentation, evidence packs, and audit logs. Support incident reviews and root cause analysis for failed ...

Citrix support PowerShell scripting Microsoft Teams and SharePoint administration RMM and monitoring tools Web filtering technologies Anti-malware and antivirus platforms Experience & Qualifications Essential ITIL Foundation 23 years experience in a technical support role Experience working within an MSP or multi-client environment Exposure to RMM monitoring and management platforms ...

infrastructure teams and asset managers. Supplier Relationship Management skills, developing strong partnerships with suppliers and ensuring that they are delivering against contractual obligations. ITIL Service Management Accreditation. Strong Data Science/Analysis and reporting skills Able to produce good quality documentation & Architecture Diagrams (Visio) and processes. BMC Discovery TPL (Tideway ...

initiatives. Qualifications Degree in Computer Science, Engineering, or related field (or equivalent experience). Relevant certifications beneficial: Cloud (Azure/AWS Architect level certifications) ITIL, TOGAF, or other architecture frameworks Linux/Windows infrastructure certifications Why This Role Might Appeal Opportunity to shape enterprise infrastructure strategy within a critical, high ...

integration testing with clear defect reporting. Provide regular status updates, reports, and Go/No-Go inputs. Maintain audit-ready documentation aligned with ITIL processes. Governance and Security Follow security guidelines for SC-cleared environments. Adhere to change management and CAB processes with proper test coverage. Required Skills and Qualifications ...

services, and integrating automation with third-party tools. Experience working with cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (IaC) tools. Desirable Qualifications: ITIL V3/4 foundation. What You Need To Succeed - Catalogue Migration Consultant Familiarity with REST APIs, web services, and integrating automation with third-party tools. ...

premise systems. Exposure to MongoDB and Elasticsearch. Familiarity with Kafka and LDAP integrations. Experience using Terraform for infrastructure as code. Awareness of ITIL practices and operational support models. Experience working in Agile delivery environments. ...

email IT Service Desk (ServiceNow etc) experience Desired Experience .Net (C#), SQL (including SSAS, SSIS & SSRS) Azure infrastructure (VMs, VNETs, certificates etc...,) ITIL v3/v4 Foundation Microsoft certifications (DP-203, DP-600 etc), Databricks certifications Development of enhancements to data pipelines/notebooks & Power BI reports/models Benefits ...

Identify and define requirements for new services Manage the service delivery team Requirements: Service Delivery Director experience on major defence programmes MoD customer knowledge ITIL experience Agile working DV Cleared This is a fantastic contract opportunity for a Senior Service Director to get stuck into a major mission-critical programme ...

Demonstrated leadership skills with experience managing support teams. Customer-focused mindset with strong service delivery expertise. Excellent communication, stakeholder management, and problem-solving skills. ITIL knowledge or certification desirable. Why Join Us? Lead a high-performing SAP support organisation with a strong customer base. Opportunity to shape the future ...

/CD pipelines, and modern application operations. Experience in designing integrations across enterprise platforms using APIs. Desirable Qualifications: Familiarity with frameworks like TOGAF, ITIL, and SAFe. Understanding of cloud platforms and hybrid architectures. Personal Traits: Strong analytical and problem-solving skills. Ability to balance strategic thinking with hands-on technical ...

place Our main requirements: Relevant cloud architecture certification (e.g., Azure Solutions Architect); security certifications (CISSP/CISM/CCSP) or demonstrable equivalent experience ITIL Foundation or demonstrably equivalent service leadership capability Significant experience in digital transformation, cloud adoption and embedding cloud platforms into business operations Strong knowledge of Azure/ ...

workflow, ensure SLA targets are met, manage ticket progression, and support both internal teams and subcontractors in delivering a high‐quality, ITIL‐aligned support service. While not a people management role, you will provide operational guidance, coordination, and leadership across the team. If you thrive in a fast‐paced support … service metrics. Recommend and support service and process improvements. Proactively chase or escalate tickets approaching SLA breach. Take operational ownership of critical escalations following ITIL Incident Management. Contribute to knowledge management including SOPs, documentation, and knowledge articles. Assist with onboarding, training support, and upskilling of Level 1 analysts. Attend customer ...

managed, high-security ICT services supporting the defence, security, and government sectors in complex, regulated environments. The ideal candidate will be responsible for supporting ITIL functions within service desk teams. Key Responsibilities Act as the first point of contact, managing incoming calls, incidents, and service requests via the portal … handled effectively Maintain strong customer relationships, contribute to knowledge base improvements, and support daily service desk operations Key Skills & Experience Good understanding of ITIL processes (Incident, Problem, Change Management); ITIL certification beneficial Strong customer support and communication skills, with ability to manage stakeholders and provide clear updates Proven problem-solving ...

Represent the team in technical and business meetings with professionalism and confidence Collaborate closely with Business and Operational teams to ensure service excellence Follow ITIL processes including Change, Incident, Problem, and Root Cause Analysis Manage automation tools in compliance with security and governance policies (e.g., CyberArk, ServiceNow) Participate … Automation BMC Control-M Output Management Splunk dashboard and alert development SAS knowledge Windows Server administration REST API integration Familiarity with ServiceNow and ITIL processes Knowledge of CA7 operations and Control-M scheduling Basic web development skills File transfer protocols and processes Understanding of Agile methodologies Proficiency in Microsoft Office ...

/iPaaS (e.g., Salesforce/CRM, SAP, SAP CPI/Informatica); ability to read and troubleshoot interface files and APIs. Service management and governance: ITIL processes for Incident/Problem/Change, CAB readiness, release/hotfix planning, and regression testing. Stakeholder management and communication: working with Sales Operations, Finance … with reporting/analytics in SAP Commissions and downstream data warehousing. Scripting/automation for operational efficiency (e.g., file checks, reconciliations, alerting). Certifications: ITIL v3/v4, PMP/Prince2, or equivalent service/project management credentials. Understanding of compliance frameworks (SOX), data privacy, and audit controls in compensation ...

infrastructure and applications. Excellent communication and stakeholder management. Ability to stay calm under pressure. Analytical thinking and problem solving mindset. Experience with ITIL frameworks (especially Incident, Problem, Change). Essential skills/knowledge/experience: Have worked as Major Incident manager for atleast 6-10 yrs. Knowledge of other ITIL … verbal) Ability to work under pressure in a highly demanding environment. Expertise in ServiceNow and MIM workbench Desirable skills/knowledge/experience: ITIL V3 foundation certified Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, Continual service improvement ...

Overall Job Purpose: Working directly for the IT Service Operations Manager, the System Engineer will provide desktop support for all users. Act within the ITIL framework across all processes. Deal with all requests and incidents raised by users in LPUK, including managing hardware requirements. Key Responsibilities: Support … positive proactive approach to maintaining and improving services. Fluent in business English – written and verbal. Financial Services’ experience advantageous. Degree educated or equivalent experience. ITIL v3 or v4 Foundation. PRINCE2 Foundation and Practitioner/Agile – Scrum Master desirable. Full current driving license required. Flexibility to travel and work at other ...

everything in top shape. Want to come and be a part of it? What will you be doing? As Change Manager, youll support the ITIL-based Change Management process to ensure efficient handling of technology changes, minimising service disruption and improving operational stability for MGroup and its customers. Youll govern … continual improvement. Collaborating across teams, youll ensure changes are planned, tested, and deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer ...

Bid Manager Remote KEY ACCOUNTABILITIES/ROLE PURPOSE Ultima are I need of an additional proactive and detail-driven Bid Manager to join our high-performing Bid Team. In this role, you’ll lead the ...

services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable … confident holding vendors to account, skilled at translating technical detail into business value, and motivated to drive operational excellence while developing further through ITIL learning and hands-on experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have ...