1 to 25 of 27 ITIL Jobs in Berkshire

verification (PCV) is completed and documented. 4. Risk, Change & Compliance Management Identify risks, interdependencies, and mitigation actions for all network releases. Ensure adherence to ITIL Change Management processes for CNI environments. Produce accurate release documentation, evidence packs, and audit logs. Support incident reviews and root cause analysis for failed ...

Citrix support PowerShell scripting Microsoft Teams and SharePoint administration RMM and monitoring tools Web filtering technologies Anti-malware and antivirus platforms Experience & Qualifications Essential ITIL Foundation 23 years experience in a technical support role Experience working within an MSP or multi-client environment Exposure to RMM monitoring and management platforms ...

integration testing with clear defect reporting. Provide regular status updates, reports, and Go/No-Go inputs. Maintain audit-ready documentation aligned with ITIL processes. Governance and Security Follow security guidelines for SC-cleared environments. Adhere to change management and CAB processes with proper test coverage. Required Skills and Qualifications ...

services, and integrating automation with third-party tools. Experience working with cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (IaC) tools. Desirable Qualifications: ITIL V3/4 foundation. What You Need To Succeed - Catalogue Migration Consultant Familiarity with REST APIs, web services, and integrating automation with third-party tools. ...

premise systems. Exposure to MongoDB and Elasticsearch. Familiarity with Kafka and LDAP integrations. Experience using Terraform for infrastructure as code. Awareness of ITIL practices and operational support models. Experience working in Agile delivery environments. ...

Microsoft Sentinel) Oversee the full incident lifecycle: detection, triage, response, escalation, crisis management, and post-incident review Embed consistent, scalable operational standards aligned to ITIL, NIST, MITRE ATT&CK, ISO 27001, and CREST frameworks Act as executive point of contact for clients and senior stakeholders, articulating cyber risk, performance metrics ...

email IT Service Desk (ServiceNow etc) experience Desired Experience .Net (C#), SQL (including SSAS, SSIS & SSRS) Azure infrastructure (VMs, VNETs, certificates etc...,) ITIL v3/v4 Foundation Microsoft certifications (DP-203, DP-600 etc), Databricks certifications Development of enhancements to data pipelines/notebooks & Power BI reports/models Benefits ...

Identify and define requirements for new services Manage the service delivery team Requirements: Service Delivery Director experience on major defence programmes MoD customer knowledge ITIL experience Agile working DV Cleared This is a fantastic contract opportunity for a Senior Service Director to get stuck into a major mission-critical programme ...

/CD pipelines, and modern application operations. Experience in designing integrations across enterprise platforms using APIs. Desirable Qualifications: Familiarity with frameworks like TOGAF, ITIL, and SAFe. Understanding of cloud platforms and hybrid architectures. Personal Traits: Strong analytical and problem-solving skills. Ability to balance strategic thinking with hands-on technical ...

place Our main requirements: Relevant cloud architecture certification (e.g., Azure Solutions Architect); security certifications (CISSP/CISM/CCSP) or demonstrable equivalent experience ITIL Foundation or demonstrably equivalent service leadership capability Significant experience in digital transformation, cloud adoption and embedding cloud platforms into business operations Strong knowledge of Azure/ ...

senior, strategic level (not just operational delivery) Solid understanding of contracts, commercials, and supplier governance Excellent stakeholder influence across business and technology ITIL Foundation (v3 or v4) or equivalent experience OSS Mobile Telecoms experience - nice to have Why this role? You’ll play a key role in ensuring critical enterprise ...

looking for a hands-on Change Enablement pro who can drive safe, seamless network changes and get the best from suppliers and teams. ITIL Foundation V3/4 or equivalent experience. Change management and Availability management experience. Confident communicator with excellent organisational skill. Strong knowledge of the methodologies, processes ...

workflow, ensure SLA targets are met, manage ticket progression, and support both internal teams and subcontractors in delivering a high‐quality, ITIL‐aligned support service. While not a people management role, you will provide operational guidance, coordination, and leadership across the team. If you thrive in a fast‐paced support … service metrics. Recommend and support service and process improvements. Proactively chase or escalate tickets approaching SLA breach. Take operational ownership of critical escalations following ITIL Incident Management. Contribute to knowledge management including SOPs, documentation, and knowledge articles. Assist with onboarding, training support, and upskilling of Level 1 analysts. Attend customer ...

Administration Oracle ASM Oracle RMAN Oracle GoldenGate UNIX experience, to include basic administration and KSH shell scripting Oracle Enterprise Manager MS SQL Server ITIL (equivalent, or experience working in an environment with Change/Release Management processes) click apply for full job details ...

resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient ...

resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient ...

manage multiple projects simultaneously. Strong stakeholder communication skills, both technical and non-technical. Experience working with external network vendors/carriers. Understanding of ITIL processes and change management. Skills : Relevant certifications (e.g., CCNA/CCNP, ITIL Foundation, Prince2, PMP). Experience with network monitoring tools (SolarWinds, DNA Center, etc.). ...

managed, high-security ICT services supporting the defence, security, and government sectors in complex, regulated environments. The ideal candidate will be responsible for supporting ITIL functions within service desk teams. Key Responsibilities Act as the first point of contact, managing incoming calls, incidents, and service requests via the portal … handled effectively Maintain strong customer relationships, contribute to knowledge base improvements, and support daily service desk operations Key Skills & Experience Good understanding of ITIL processes (Incident, Problem, Change Management); ITIL certification beneficial Strong customer support and communication skills, with ability to manage stakeholders and provide clear updates Proven problem-solving ...

Represent the team in technical and business meetings with professionalism and confidence Collaborate closely with Business and Operational teams to ensure service excellence Follow ITIL processes including Change, Incident, Problem, and Root Cause Analysis Manage automation tools in compliance with security and governance policies (e.g., CyberArk, ServiceNow) Participate … Automation BMC Control-M Output Management Splunk dashboard and alert development SAS knowledge Windows Server administration REST API integration Familiarity with ServiceNow and ITIL processes Knowledge of CA7 operations and Control-M scheduling Basic web development skills File transfer protocols and processes Understanding of Agile methodologies Proficiency in Microsoft Office ...

/iPaaS (e.g., Salesforce/CRM, SAP, SAP CPI/Informatica); ability to read and troubleshoot interface files and APIs. Service management and governance: ITIL processes for Incident/Problem/Change, CAB readiness, release/hotfix planning, and regression testing. Stakeholder management and communication: working with Sales Operations, Finance … with reporting/analytics in SAP Commissions and downstream data warehousing. Scripting/automation for operational efficiency (e.g., file checks, reconciliations, alerting). Certifications: ITIL v3/v4, PMP/Prince2, or equivalent service/project management credentials. Understanding of compliance frameworks (SOX), data privacy, and audit controls in compensation ...

infrastructure and applications. Excellent communication and stakeholder management. Ability to stay calm under pressure. Analytical thinking and problem solving mindset. Experience with ITIL frameworks (especially Incident, Problem, Change). Essential skills/knowledge/experience: Have worked as Major Incident manager for atleast 6-10 yrs. Knowledge of other ITIL … verbal) Ability to work under pressure in a highly demanding environment. Expertise in ServiceNow and MIM workbench Desirable skills/knowledge/experience: ITIL V3 foundation certified Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, Continual service improvement ...

Overall Job Purpose: Working directly for the IT Service Operations Manager, the System Engineer will provide desktop support for all users. Act within the ITIL framework across all processes. Deal with all requests and incidents raised by users in LPUK, including managing hardware requirements. Key Responsibilities: Support … positive proactive approach to maintaining and improving services. Fluent in business English – written and verbal. Financial Services’ experience advantageous. Degree educated or equivalent experience. ITIL v3 or v4 Foundation. PRINCE2 Foundation and Practitioner/Agile – Scrum Master desirable. Full current driving license required. Flexibility to travel and work at other ...

everything in top shape. Want to come and be a part of it? What will you be doing? As Change Manager, youll support the ITIL-based Change Management process to ensure efficient handling of technology changes, minimising service disruption and improving operational stability for MGroup and its customers. Youll govern … continual improvement. Collaborating across teams, youll ensure changes are planned, tested, and deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer ...

Manager during CAB meetings Maintain accurate process documentation and reporting Requirements 6–10+ years’ experience working as a Major Incident Manager Strong knowledge of ITIL processes , particularly Incident, Change, and Problem Management Experience working in high-pressure operational environments Strong understanding of IT infrastructure and applications Excellent written and verbal … problem-solving abilities Experience using ServiceNow and MIM Workbench Typing speed of 45 WPM or higher Comfortable supporting Change Analyst responsibilities when required Desirable ITIL V3 Foundation certification Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, or Continual Service Improvement This is an excellent opportunity to join ...

Bid Manager Remote KEY ACCOUNTABILITIES/ROLE PURPOSE Ultima are I need of an additional proactive and detail-driven Bid Manager to join our high-performing Bid Team. In this role, you’ll lead the ...