1 to 25 of 27 ITIL Jobs in Berkshire

hold, or be eligible and willing to obtain and maintain, the required clearance. Desirable ServiceNow experience, particularly Incident, Request, Knowledge or Major Incident workflows. ITIL 4 Foundation or higher. Working knowledge of Intune, Entra ID, Autopilot, Defender, PowerShell or endpoint-security tooling. Experience in a secure Government, defence or regulated ...

service operation. What we're looking for Proven experience managing Service Operations within a large-scale, complex or multi-supplier environment. Strong understanding of ITIL 4 and IT service management best practice. Experience managing or overseeing Service Desk and End User Compute services. Strong ServiceNow governance, product ownership or managed ...

eligible and willing to obtain and maintain, the required clearance. Previous Tech Bar/walk-up support experience. Microsoft 365, endpoint, Windows or ITIL certification. This role supports a secure UK Government project. SC clearance is a mandatory requirement and working arrangements will reflect the needs of the secure service. ...

improving supplier performance, cost effectiveness and customer satisfaction Background delivering architecture or technology services within MOD, Defence Digital or UK aerospace environments Desirable: CIPS, ITIL, PMP or related professional certification Experience managing or overseeing the transition of IT supplier contracts between legal entities Experience supporting tendering, contract renewal and supplier ...

accurate customer vulnerability reports, dashboards and management information, including data validation, commentary and trend analysis. SC Cleared or eligible to be SC cleared. Desirable ITIL 4 Foundation or equivalent service management qualification. CompTIA Security+, ISC2 Certified in Cybersecurity or an equivalent foundation cyber security qualification. Microsoft Power BI Data Analyst ...

resolution, closure and post-incident reviews. Essential Skills & Experience Proven experience managing high-severity incidents within large enterprise IT environments. Strong practical knowledge of ITIL 4 Incident and Problem Management. Hands-on experience with ServiceNow Major Incident and Problem Management. Strong experience leading root-cause investigations and post-incident reviews. ...

supplier governance framework . Experience with tendering, supplier selection and ongoing performance management. DV Clearance . Relevant professional qualifications/certifications such as CIPS, ITIL or PMP . Security Clearance Active SC Clearance is mandatory. DV Clearance is highly desirable due to the sensitive nature of the programmes and onsite ...

commercial skills Confidence engaging with senior stakeholders and decision-makers Self-motivated, results-driven, and highly accountable Knowledge of ITSM frameworks such as ITIL or SIAM Degree educated (business/management preferred) or equivalent experience This is a fantastic opportunity for a driven sales professional looking to maximise earnings through ...

working with developers/vendors implementing fixes or improvements to systems Experience of LINUX and Microsoft Operating Systems You'll have the exposure to ITIL Methodologies The ability to explain complex technical issues in a simple, customer centric language You'll be able to attain NPV - SC level vetting ...

develop accounts after onboarding Nice to Have Specific experience selling outsourced Service Desk or End User Support services Knowledge of IT Service Management and ITIL principles Existing relationships in relevant UK mid-market or enterprise organisations Relevant commercial experience and a proven sales record are more important than formal academic ...

Person: Proven track record within ITSM solution sales Minimum 3 years' B2B sales experience Strong new business development and account management experience Knowledge of ITIL, SIAM or wider IT Service Management frameworks Excellent communication, negotiation and stakeholder management skills Self-motivated, commercially focused and results-driven Reference Number: BBBH(phone ...

Hybrid working Experience required: Minimum 3 years' B2B sales experience Previous ITSM solution sales experience Strong new business and account management experience Knowledge of ITIL or SIAM Confident communicating and negotiating with senior stakeholders Self-motivated and results-driven ...

Willingness to travel to client sites, typically twice per week. Desirable experience: Experience managing a portfolio of small and mid-sized organisations. Awareness of ITIL, ISMS, ISO 27001, or similar service and security frameworks. Detailed solutions-architecture knowledge and hands-on engineering experience are not required. In line with ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

service mobilisation, transition and country expansion activities, ensuring readiness criteria, governance controls and acceptance requirements are achieved before service responsibility transfers. Oversee delivery of ITIL-aligned service management practices including Incident, Major Incident, Problem, Change, Knowledge, Capacity, Availability, Service Level Management and Continual Improvement. Maintain the single operational view across … service delivery in a complex, multi-supplier or enterprise environment Experience in defence, aerospace, government or another security-regulated environment Strong working knowledge of ITIL 4 service management and service integration principles Experience of global or tri-country service delivery Demonstrable executive stakeholder management, governance and escalation leadership Practical exposure ...

support service decision-making. What we're looking for Experience within Service Operations, Service Desk, Incident Management or Request Fulfilment. Good understanding of ITIL service management principles. Experience using ServiceNow or another enterprise ITSM platform. Strong organisational skills with the ability to manage multiple priorities. Excellent stakeholder engagement and coordination … skills. Experience working across technical teams, suppliers and third-party partners. Ability to support Incident, Problem, Change and Configuration Management activities. Desirable ITIL 4 Foundation certification. Experience working within Defence, Government or other highly regulated environments. Experience supporting multi-supplier service environments. Requirements Active SC Clearance is essential. Applicants must ...

HaloITSM Consultant | Config | Implementation | ITIL Principles | MSP | Reading, Hybrid | £70,000 Are you an experienced HaloITSM specialist looking to work on high-profile service management transformation projects for a market-leading consultancy? We're partnering with a globally recognised IT Service Management consultancy that helps organisations improve service delivery through … Strong HaloITSM configuration and implementation expertise Experience gathering requirements and translating them into effective technical solutions Strong understanding of IT Service Management processes and ITIL principles Experience with workflows, service catalogues, SLAs, automation and reporting Knowledge of integrations and data migration activities Excellent communication, facilitation and stakeholder management skills Strong ...

What We're Looking For Essential Proven experience as a Change Manager, Release Manager, Service Transition Manager or Service Introduction Manager. Strong experience of ITIL Change Enablement. Experience chairing CAB and ECAB forums. Experience owning Release Management and deployment governance. Experience managing Service Introduction, Service Acceptance and Operational Readiness activities. … Strong ServiceNow experience. Excellent stakeholder management across technical, operational and business teams. Experience within Defence, Aerospace, National Security or another highly regulated environment. ITIL Foundation Certified. Desirable ITIL Managing Professional certification. DevOps and CI/CD knowledge. CMDB and Service Mapping experience. Supplier onboarding and transition-to-service experience. Active ...

What We're Looking For Essential Proven experience as a Change Manager, Release Manager, Service Transition Manager or Service Introduction Manager. Strong experience of ITIL Change Enablement. Experience chairing CAB and ECAB forums. Experience owning Release Management and deployment governance. Experience managing Service Introduction, Service Acceptance and Operational Readiness activities. … Strong ServiceNow experience. Excellent stakeholder management across technical, operational and business teams. Experience within Defence, Aerospace, National Security or another highly regulated environment. ITIL Foundation Certified. Desirable ITIL Managing Professional certification. DevOps and CI/CD knowledge. CMDB and Service Mapping experience. Supplier onboarding and transition-to-service experience. Active ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...

Qualifications Essential Qualifications: Prior IT Supplier management experience Strong commercial acumen Strong process creation. Desirable Qualifications: CIPS (Certified Information Privacy Solutions Engineer), ITIL (Information Technology Infrastructure Library), PMP (Project Management Professional) and related certifications are preferred Skillset and Experience Essential At least 3+ years in IT supplier management and developing ...

stakeholders to ensure successful delivery and long-term adoption. The ideal candidate will have strong hands-on HaloITSM experience, a solid understanding of ITIL-based service management principles and the ability to translate business requirements into practical, scalable solutions. In return, you will join a respected organisation offering varied projects … requirements Identify opportunities for service improvements and platform optimisation The Person: Proven HaloITSM implementation, configuration or consultancy experience Strong understanding of ITSM processes and ITIL principles Experience with workflows, SLAs, service catalogues and automation Excellent stakeholder engagement and communication skills HaloITSM and/or ITIL certifications desirable Reference Number: BBBH ...

hands-on experience implementing, configuring, or supporting HaloITSM in enterprise or client-facing environments. Strong working knowledge of IT Service Management (ITSM) processes and ITIL principles. Practical expertise with workflows, service catalogues, automation, reporting, and integrations. Excellent communication, facilitation, and stakeholder engagement skills. Desirable: HaloITSM certifications, ITIL certifications ...

working in 2nd or 3rd line support, service delivery, service management, infrastructure support or a similar IT services position. Experience with quotations, proposals, tenders, ITIL or managed service providers would be advantageous, but a background as a Solution Architect is not required. Inclusion at XMA At XMA, we believe that … will be happy to support you. Keywords: service management, IT support engineer, service delivery, IT service manager, Junior Solutions Architect, pre sales, technical support, ITIL, service desk, 2nd line support, 3rd line support ...