3 of 3 ITIL Jobs in Wokingham

Solution Design & Road mapping - Create detailed architectural designs, technical specifications, and roadmaps for ITSM modules (Incident, Problem, Change, Request, CMDB, Event Management, Operations Management) within ServiceNow Process Optimisation - Streamline ITIL processes (e.g., Incident, Problem, Change, Service Desk) to align with AIOps and ServiceNow best practices Performance & Optimisation - Define KPIs and metrics to evaluate program's success and identify opportunities for … experiences that demonstrate leadership and strategic impact Deep knowledge of the ServiceNow product, ITSM modules (e.g., ITOM, ITBM, CSM, SecOps), platform capabilities, integrations, and best practices Extensive knowledge of ITIL v3/v4 frameworks and their application within ServiceNow Understanding of AIOps concepts, including machine learning, predictive analytics, and automation Exceptional leadership, communication, and people skills, with the ability to … to translate complex technical concepts into clear, concise, and actionable plans for diverse audiences Strong analytical and problem-solving abilities, with a keen eye for detail and process improvements ITIL v3/v4 Foundation or Expert certification AIOps-related certifications (e.g., from vendor-specific platforms or industry bodies) This is a pivotal role in our organization's journey towards a More ❯

communication, and interpersonal skills. Familiar with ITSM (especially Salesforce), SLAs, and reporting. Knowledgeable in high-voltage substations (33kV400kV) and telecom networks. Holds relevant technical and industry-standard qualifications, including ITIL and vendor-accredited certifications. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched More ❯

DMARC). Proficient in PowerShell scripting for M365 and Exchange management. Good communication skills for working across teams and with vendors. Experience with large-scale enterprise deployments. Knowledge of ITIL practices. Familiarity with email archiving and DLP solutions. More ❯