stakeholders and operational teams, building strong and productive relationships. Coordinate with technical staff, third-party suppliers, and contractors to resolve issues and improve services. Drive continuous improvement initiatives, leveraging ITIL best practices and real-time feedback. Maintain detailed documentation including procedures, service catalogues, and workflows. Support the rollout and integration of new services into business-as-usual operations. Contribute to More ❯
Jersey, Channel Islands, England, United Kingdom Hybrid / WFH Options
Elearning Recruitment
in the implementation and observance of ITSM practices, including Incident, Service, Problem, and Change Management. Assists with aligning local IT operations to relevant standards such as ISO 27001 and ITIL v4. Coordinates with the broader IT team to ensure timely execution and proper documentation of operational tasks. Monitors local system alerts, resolving issues when possible and escalating appropriately to ensure … Requirement: At least three years of experience in a service desk role Strong and professional telephone communication skills Proven ability to manage multiple tasks simultaneously Solid technical troubleshooting capabilities ITIL certification or a good understanding of ITIL processes is an advantage More ❯
and up to date. Monitor and respond to system alerts and support tickets within agreed SLAs. Contribute to ITSM processes (incident, service, problem, change) and support ISO 27001 and ITIL alignment. Main Skills Needed: At least 3 years’ experience in a desk-side support or service desk role. Strong customer service and communication skills, with excellent English. Experience with IT … printer support. Good understanding of Microsoft 365, Azure, MDM platforms (like Intune), and backup solutions (Commvault preferred). Knowledge of security best practices and remote support tools. Familiarity with ITIL processes and enterprise environments (finance/banking experience a plus). Ability to prioritise under pressure and manage time effectively. What’s in It for You: Join a collaborative global More ❯
