7 of 7 ITSM Jobs in Birmingham

service orientation with excellent communication skills. Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive ...

product community or thought leadership group. Experience developing or contributing to business continuity or disaster recovery plans. Awareness of upcoming trends in ITSM, low-code/no-code platforms, and digital service delivery. Experience implementing or integrating other modules within the ServiceNow ecosystem (e.g. HRSD, SecOps, GRC). Selection Process ...

multiple customers or accounts concurrently Strong proficiency in Microsoft Office applications Commercial awareness, including experience reviewing P&L performance Familiarity with ServiceNow or similar ITSM platforms Skills to Succeed Excellent written and verbal communication skills, including senior stakeholder engagement Strong negotiation and influencing capability Customer-first mindset with a focus ...

expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI-EU What’s in it for you At Accenture ...

Identify and communicate discrepancies in asset and configuration data or required adjustments to the relevant teams for resolution. Maintain the Request Catalogue within the ITSM tool, ensuring it includes new services, updates existing ones, and removes retired services Create, populate and update the Business and Technical Service Catalogue, ensuring alignment … review the catalogues usage and value, seek feedback, and make improvements to its structure, content, and accessibility Ensure the Service Catalogue is integrated with ITSM tools and processes, supporting service requests, incident management, and change management workflows Oversee the lifecycle of assets, from maintenance to disposal. Ensure all assets ...

month contract based in Birmingham . This role sits within a ticket-based support environment , supporting end users through a structured ITSM process. It is well suited to an engineer who is confident managing their own ticket queue, delivering consistent resolutions, and providing a strong on-site user experience. There … Level 2 Deskside Support role. Proven experience working in a ticket-based support environment . Hardware troubleshooting experience (laptops, desktops, peripherals). Familiarity with ITSM/ticketing tools. Strong communication and customer service skills. Ability to commute to site within 1 hour or less . Desirable: Experience in enterprise IT ...