13 of 13 ITSM Jobs in Birmingham

Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, Jira, ServiceNow. Good communication and problem-solving skills. Set yourself apart: Expertise in deploying and managing a DevOps More ❯

using tools like Ansible, Jenkins, Git, Puppet, Chef, Maven, Ant, Ivy, UrbanCode, Docker and Kubernetes. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, Jira, ServiceNow Good communication and problem-solving skills. Set yourself apart: Expertise in deploying and managing a DevOps More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

such as Python, PowerShell & Shell. Expertise in Kubernetes for container orchestration and managing containerized applications. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools e.g., ServiceNow, Jira. Good communication and problem-solving skills. Set yourself apart: Associate-level cloud certification in AWS, GCP or Azure. More ❯

end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/ More ❯

SysOps/Architect, Azure Administrator, or Red Hat OpenShift Admin. Background in regulated or high-security environments (e.g. public sector, defence). Experience with ITSM tools (e.g. ServiceNow, Jira Service Management) and ITIL-based processes. Knowledge of backup and recovery tools like Veeam, Commvault, or Azure Backup. You MUST hold More ❯

understanding and experience with ITIL frameworks. Strong skills in supplier and contract management. Excellent leadership and communication skills. Proven team management abilities. Experience with ITSM tools and technologies. ITIL certification. Strong analytical and problem-solving skills. Experience with cost efficiency improvements and stakeholder management. Experience working with in-house, managed More ❯

of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge Management, and Performance Analytics. • People Experience and HR Processes: Familiarity with More ❯

Version 1 London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, Belfast Department: Services Reliability Group Job Description As a Senior Azure Administrator, you'll actively be assisting customers across multiple technologies and adding to the environment of learning by mentoring junior More ❯

need experience in Service Operations Management, demonstrating a deep understanding of the intricacies involved in delivering high-quality IT support. Your expertise with IT Service Management Toolsets will be crucial, as you will leverage these tools to enhance service delivery and performance. A strong background in managing third-party vendors … to team members through performance management practices, fostering skill development and continuous improvement. Monitoring and Reporting: Measure the effectiveness of IT services using the ITSM Toolset (Ivanti Neurons), focusing on customer satisfaction and productivity. Vendor Management: Collaborate with third-party vendors to ensure service level agreements (SLAs) are met and More ❯

The Technology Process Engineer ITSM is responsible for overseeing the design, implementation, and optimisation of IT processes that support the organisation's technology systems and services. This role focuses on improving the efficiency, effectiveness, and quality of IT operations through process innovation, standardisation, and continuous improvement. ITSM Process Engineer We … have an incredible opportunity to join us here at Phoenix Group as a Technology Process Engineer ITSM to join our Technology Resilience & Control team in Technical Service Operations. Job Type: Permanent Location: This role could be based in either our Wythall, Telford, London or Edinburgh offices with time spent working … Six Sigma, Agile). - Strong knowledge of process modelling, lean methodologies, and continuous improvement techniques. - Proven experience in process engineering, IT operations, or IT service management - Familiarity with IT systems, software development lifecycle, and infrastructure management. - Capability to manage change and navigate complex, cross-functional environments We want to hire More ❯

The Technology Process Engineer ITSM is responsible for overseeing the design, implementation, and optimisation of IT processes that support the organisation's technology systems and services. This role focuses on improving the efficiency, effectiveness, and quality of IT operations through process innovation, standardisation, and continuous improvement. ITSM Process Engineer br … in this role before applying below. br We have an incredible opportunity to join us here at Phoenix Group as a Technology Process Engineer ITSM to join our Technology Resilience & Control team in Technical Service Operations. br Job Type: Permanent br Location: This role could be based in either our … Agile). br - Strong knowledge of process modelling, lean methodologies, and continuous improvement techniques. br - Proven experience in process engineering, IT operations, or IT service management br - Familiarity with IT systems, software development lifecycle, and infrastructure management. br - Capability to manage change and navigate complex, cross-functional environments br We More ❯

Senior IT Security Analyst – Permanent – Birmingham/Hybrid Hybrid working – this role requires 1-2 days per week in Snowhill, Birmingham Salary – this role is offering up to £53k. Senior IT Security Analyst required for a leading client based in More ❯