4 of 4 ITSM Jobs in Birmingham

scripting (PowerShell, PowerCLI) for automation and administration Experience with Cisco MDS Fabric switches and broader data centre networking concepts Familiarity with SQL Server and ITSM tools such as ServiceNow Proven ability to work in complex, multi-region environments with overlapping time zones Experience mentoring or supporting junior engineers within infrastructure ...

stakeholders. Validation and of UAT test scripts and assessment of results. Technical Requirements: Proven experience testing multiple ServiceNow applications/modules (e.g., CSM, ITSM, ITOM). Proficiency in ServiceNow Automated Test Framework (ATF). Strong understanding of functional and regression testing methodologies. Rate & Duration: £450 - £550 per day 5 Months ...

tools Solid understanding of networking principles and troubleshooting Strong expertise in supporting Windows 11 OS Strong expertise in supporting server infrastructure Solid experience with ITSM tools eg ServiceNow, HaloPSA etc Desirable Technical Skills: PowerShell scripting Familiarity with SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS) Understanding … replaces MD-100/101 with Intune-specific focus) Desirable would be Power Platform Fundamentals (PL-900) and ITIL Foundation Certificate in IT Service Management What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed ...

core systems related issues via all the Service Desk’s contact methods Ensuring all contact with users is recorded accurately in the IT Service Management tool Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues Utilising skills, experience, and documented knowledge to provide … line with documented processes Occasionally carrying out remote desktop support to resolve minor issues Ensuring that technical solutions are documented within the IT Service Management tool for future reference Being an advocate for our users and escalate whenever CSOT support is falling below expected levels, to ensure issues are resolved ...