14 of 14 ITSM Jobs in Birmingham

work independently and manage competing priorities. Outstanding communication and customer service skills. Desirable Experience with JAMF device management. Knowledge of ITIL or other IT Service Management frameworks. Financial Services sector experience. Experience supporting large user populations in complex environments. What We're Looking For The successful candidate will combine strong ...

communication and customer service skills. \n\n \nDesirable\n \n \n \n Experience with JAMF device management. \n Knowledge of ITIL or other IT Service Management frameworks. \n Financial Services sector experience. \n Experience supporting large user populations in complex environments. \n\n \nWhat We're Looking ...

Active Directory administration. Microsoft Entra ID/Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. ...

queries through to resolution. Desirable Experience within IT, Telecoms, Technology or Managed Services. Experience working with SLAs, KPIs or service reporting. Knowledge of ServiceNow, ITSM tools or ITIL. ...

limited to: Developing solutions for Customer Experience, Technology Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer Service Management (CSM), Java Script/Angular, Now Assist,Gen-AI and Workflow Data Fabric. Utilising ServiceNow’s Experience Layer components to build modern ...

home 100% of the time. Your role You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage. You will keep the lights green on all Security Toolkit Infrastructure within our remit ...

with both technical and non-technical stakeholders Preferred Qualifications Experience with Power BI, SQL performance optimization, Azure Functions, and Microsoft 365 integrations Familiarity with ITSM workflows, GTI operations, or large-scale infrastructure environments Ability to lead solution design discussions focused on scalability, performance, and architecture Experience working within Agile frameworks ...

Birmingham offices on a hybrid basis. Cyber Security Specialist: Duties Adequate Implementation of security controls - XDR Escalation pint for security tickets raised in ITSM and Incident Management Portals Implementation/Operation of InfoSec processes, Threat Hunting, detection, monitoring and incident response Delivery of cyber security projects, implementation of new cyber ...

record of influencing or leading UX outcomes Strong knowledge of UX principles, methodologies, and ServiceNow best practices Good understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request Working knowledge of platform configuration, including flows, business rules, client scripts, and UI policies Familiarity with incident, problem, change ...

IT incidents and requests through calls, emails, portal and walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes ...

Point of Sale Technician Salary: £27,440 Contract Type: 12 month FTC– 35 hours a week Location: Hybrid working (office based in Birmingham) – typically 2 days in the office per week Shape Brighter Futures with ...

home 100% of the time. Your role You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles. You will ensure the Security Engineering Team resources keep the lights green on all Security Toolkit Infrastructure within our remit and support various toolsets … tune and enable polices, features and enhancements as required in response to Security Incidents and general enhancements requested by the client. Expertise in IT Service Management including incidents, change control, problem and knowledge. You can bring your whole self to work. At Capgemini building an inclusive future is part ...

enhancement of the ServiceNow platform, delivering scalable solutions that support business operations and strategic initiatives. Key Responsibilities Configure, develop and support ServiceNow modules including ITSM, ITOM, HRSD, CMDB and other platform capabilities. Develop and maintain platform automation using UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes. Design … third-party APIs. Experience managing update sets and supporting instance migrations. Ability to translate business requirements into technical solutions. Understanding of ITIL and ITSM principles. ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) desirable. Additional ServiceNow certifications across ITSM, ITOM or HRSD desirable. Experience with ITOM ...

recruiter directly. Position Overview You will play, as a Senior ServiceNow Developer, a vital role in configuring and customising the ServiceNow platform for ITSM, ITAM, ITOM, GRC modules within ServiceNow. You will develop high quality, upgrade safe solutions using scripting only when required, adhering to ServiceNow standard best practices. … automated testing framework, participating in code reviews, pair programming and UAT defect resolution Your skills and experience ServiceNow Implementation Experience ServiceNow in-depth ITSM product knowledge is required, ITOM (Discovery/CMP/Service Mapping), GRC, IRM Proficiency with ServiceNow Development such as scripting, Flow designers (low code, no code ...