5 of 5 ITSM Jobs in Bolton

to learn and adapt to new technologies. Proficient in troubleshooting Windows operating system. Familiarity with M365, Active Directory, and basic networking concepts. Knowledge of remote desktop tools and IT Service Management tools. More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in More ❯

network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in More ❯

unresolved or critical 1st Line issues. Monitor and manage ticket queues to ensure timely and consistent customer support. Maintain accurate and detailed documentation of all support interactions in the ITSM system. Ensure a customer-centric approach across the support team, promoting professionalism and empathy in all interactions. Gather feedback and identify opportunities to improve the end-user experience. Develop and … or team lead role preferred. Strong knowledge of Windows operating systems, Microsoft 365, and common desktop applications. Experience with Active Directory, Exchange administration, and basic networking concepts. Familiarity with ITSM tools and ticketing systems. Basic understanding of ITIL processes (certification desirable). Soft Skills: Excellent leadership, communication, and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to manage More ❯