2 of 2 ITSM Jobs in Bournemouth

service providers (e.g., AV, hardware repair, print services) Identify recurring issues and suggest or implement solutions to improve support efficiency Technical Skills Required: Experience with ITIL framework and IT service management best practices Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Experience with Windows and Mac operating systems Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) Familiarity with active More ❯

days per week in the Bournemouth or Stockport Vitality Offices. Full time, 35 hours per week. Top 3 skills needed for this role: Experience working with an ITSM tool Very strong verbal communication skills To be able to handle multiple tasks at once to meet deadlines and solve problems What this role is all about: Join our dynamic IT Service … improvement and help shape the future of our IT support function. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLA’s and performance KPI’s To ensure incidents and requests are allocated to the correct resolver groups where you are … and unpublished procedures To understand the needs and requirements of the business in order to provide exceptional levels of customer service to users Regularly update open tickets in the ITSM tools as well as customer base Actively contribute to service improvements through recommending changes to systems and processes as well as owning some of these improvement opportunities To provide technical More ❯