2 of 2 ITSM Jobs in Chippenham

or Hartlepool. The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery … the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the … have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO20000. Travelling may be required as More ❯

or 09:00 to 17:00 It is hybrid with a requirement to be onsite in Chippenham 1 to 2 days per week How will you contribute? Maintaining the ITSM tool Request Form with all Products covered by DaaS, and Oracle Catalogue Supplier Punchouts to ensure accurate and appropriate products and information. Ensure that all additional Device Information, Policy Documents … and Data Sheets appropriate to DaaS items are kept up to date in the ITSM tool as Knowledge Base articles for End Users to consume. Create and maintain all Order information relevant to ensure cross charging of items to the correct profit centres including any appropriate reports for IT Commercial on a weekly and/or monthly basis. Manage the … end-to-end lifecycle of the procurement process, managing of requests in the ITSM tool, orders through Oracle Procurement, delivery and receipting of orders. Creation and management of Assets, either via automatic process or manual input/uploads, proactively validating discrepancies and updating Assets as per solution. Manage Team mailboxes and action and/or forward queries accordingly. With DaaS More ❯