23 of 23 ITSM Jobs in Wiltshire

initiatives. Produce and distribute management information from service management tools. Skills and Experience - Junior Incident Manager ITIL v3 Foundation certification (minimum). IT service desk background with experience in ITSM tooling such as Remedy is preferred Experience of any ticketing system would be considered If no IT background extensive admin/organisation skills coupled with Ex-Military experience would be More ❯

initiatives. Produce and distribute management information from service management tools. Skills and Experience - Junior Incident Manager ITIL v3 Foundation certification (minimum). IT service desk background with experience in ITSM tooling such as Remedy is preferred Experience of any ticketing system would be considered If no IT background extensive admin/organisation skills coupled with Ex-Military experience would be More ❯

initiatives. Produce and distribute management information from service management tools. Skills and Experience - Junior Incident Manager ITIL v3 Foundation certification (minimum). IT service desk background with experience in ITSM tooling such as Remedy is preferred Experience of any ticketing system would be considered If no IT background extensive admin/organisation skills coupled with Ex-Military experience would be More ❯

Fix rate* Adhere to escalation procedures* Assist with technical escalations for other team members* Monitor call queue and follow up with specialist support teams for resolution* Utilise the relevant ITSM tool suite to monitor progress of all incidents* Ensure accurate completion of all incident records and associated paperwork* Monitor and update the call management system as required* Assist with SLA More ❯

Support the production and distribution of Management Information from Service Management Tooling. Mandatory skills: TILv3 Foundation minimum Competent with MS Office Automation Tools IT Service Desk Experience Experience of ITSM tooling such as Remedy Strong Communication Skills Desirable skills: Experience of working with MOD deployed IT systems. If this is the role for you please submit your CV at your More ❯

Account & Customer Relationship Manager. You will build strong customer relationships, make sure IT services align with business needs and drive value through service reviews and continuous improvement within an ITSM framework. This suits someone with solid customer-facing or sales experience who enjoys translating service performance into clear outcomes. Key responsibilities: Customer relationship management Be the primary point of contact … to customers Continuous service improvement Identify service gaps and recommend improvements Support process reviews, customer satisfaction surveys and feedback analysis Governance and compliance Work in line with ITIL and ITSM processes Support risk management and compliance reporting Help maintain relevant accreditations such as Cyber Essentials and NCSC Cloud Security Principles Requirements for the role: No formal qualifications required but relevant … desirable Customer service Strong interpersonal and communication skills Ability to explain technical topics to non-technical audiences Confidence presenting service reports and plans Business and technical acumen Understanding of ITSM principles and service delivery frameworks Ability to align IT services to business outcomes Basic knowledge of Microsoft 365, Office and Azure Awareness of Microsoft and Office licensing Relationship management Excellent More ❯

Account & Customer Relationship Manager. You will build strong customer relationships, make sure IT services align with business needs and drive value through service reviews and continuous improvement within an ITSM framework. This suits someone with solid customer-facing or sales experience who enjoys translating service performance into clear outcomes. Key responsibilities: Customer relationship management Be the primary point of contact … to customers Continuous service improvement Identify service gaps and recommend improvements Support process reviews, customer satisfaction surveys and feedback analysis Governance and compliance Work in line with ITIL and ITSM processes Support risk management and compliance reporting Help maintain relevant accreditations such as Cyber Essentials and NCSC Cloud Security Principles Requirements for the role: No formal qualifications required but relevant … desirable Customer service Strong interpersonal and communication skills Ability to explain technical topics to non-technical audiences Confidence presenting service reports and plans Business and technical acumen Understanding of ITSM principles and service delivery frameworks Ability to align IT services to business outcomes Basic knowledge of Microsoft 365, Office and Azure Awareness of Microsoft and Office licensing Relationship management Excellent More ❯

a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key … processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute-based automation and relationships Implement … operational transparency. Implement tagging and labelling conventions to ensure discoverability and content consistency. Required Competencies Proven experience configuring and administering Jira Service Management and Jira Software. Strong understanding of ITSM principles (Incident, Problem, Change, and Request Management). Experience with JSM Automations, Workflows, and Assets (Insight). Competence in building dashboards and reports using Jira Query Language (JQL). Understanding More ❯

a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key … processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute-based automation and relationships Implement … operational transparency. Implement tagging and labelling conventions to ensure discoverability and content consistency. Required Competencies Proven experience configuring and administering Jira Service Management and Jira Software. Strong understanding of ITSM principles (Incident, Problem, Change, and Request Management). Experience with JSM Automations, Workflows, and Assets (Insight). Competence in building dashboards and reports using Jira Query Language (JQL). Understanding More ❯

a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key … processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute-based automation and relationships Implement … operational transparency. Implement tagging and labelling conventions to ensure discoverability and content consistency. Required Competencies Proven experience configuring and administering Jira Service Management and Jira Software. Strong understanding of ITSM principles (Incident, Problem, Change, and Request Management). Experience with JSM Automations, Workflows, and Assets (Insight). Competence in building dashboards and reports using Jira Query Language (JQL). Understanding More ❯

a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key … processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute-based automation and relationships Implement … operational transparency. Implement tagging and labelling conventions to ensure discoverability and content consistency. Required Competencies Proven experience configuring and administering Jira Service Management and Jira Software. Strong understanding of ITSM principles (Incident, Problem, Change, and Request Management). Experience with JSM Automations, Workflows, and Assets (Insight). Competence in building dashboards and reports using Jira Query Language (JQL). Understanding More ❯

a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence, to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key … processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design, Custom field integrations Attribute-based automation and relationships Implement … operational transparency. Implement tagging and labelling conventions to ensure discoverability and content consistency.' Required Competencies Proven experience configuring and administering Jira Service Management and Jira Software. Strong understanding of ITSM principles (Incident, Problem, Change, and Request Management). Experience with JSM Automations, Workflows, and Assets (Insight). Competence in building dashboards and reports using Jira Query Language (JQL). Understanding More ❯

a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence, to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key … processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design, Custom field integrations Attribute-based automation and relationships Implement … operational transparency. Implement tagging and labelling conventions to ensure discoverability and content consistency.' Required Competencies Proven experience configuring and administering Jira Service Management and Jira Software. Strong understanding of ITSM principles (Incident, Problem, Change, and Request Management). Experience with JSM Automations, Workflows, and Assets (Insight). Competence in building dashboards and reports using Jira Query Language (JQL). Understanding More ❯

The roles are inside of IR35 and are based Full time on-site in Wiltshire. Candidates will have the following skills and experience: Proven experience in IT service management ITSM Proven experience in configuration, optimisation and administration of Jira Service Management (JSM), Jira Software and Confluence Proven experience of Agile Proven experience of Incident Management, Problem Management, Change Management and More ❯

supporting and monitoring in-service IT and digital projects across the Defence landscape. This is an excellent opportunity for a professional with 3-5 years of experience in IT service management projects and exposure to large-scale Defence delivery programmes . You will play a key role in ensuring effective project governance, performance monitoring, and service delivery alignment across multiple … workstreams. Key Responsibilities Support the Service Support Office (SSO) in maintaining governance, reporting, and assurance processes across a portfolio of IT service management and in-service support projects. Assist project and service managers with planning, risk management, dependencies tracking, and stakeholder reporting. Produce and maintain PMO documentation such as dashboards, action logs, highlight reports, and governance packs. Support the implementation … SSO into a more service-oriented PMO capability. Essential Skills and Experience Active DV Clearance (Developed Vetting) - mandatory for this role. Demonstrable experience supporting or managing IT service management (ITSM) or infrastructure projects . Experience working on major Defence or secure government programmes . Strong understanding of project and programme management frameworks (e.g., PRINCE2, MSP, Agile). Excellent communication, organisational More ❯

or Hartlepool. The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery … the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the … have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO20000. Travelling may be required as More ❯

Service Management Specialist (Atlassian/ITSM) - Contract Location: Wiltshire (On-site) Rate: Up to £570 per day (Inside IR35) Duration: 6 months Clearance … Active SC required; must be sole British national and eligible for DV A secure government programme requires a Service Management Specialist with strong Atlassian administration skills to support IT Service Management and Agile delivery. You'll configure, optimise, and maintain Jira Service Management, Jira Software, and Confluence to ensure efficient service delivery and operational excellence. Key Responsibilities Configure and manage … using JQL for SLAs and performance metrics. Manage user roles and permissions via Crowd/Atlassian Access. Skills & Experience Strong experience administering JSM, JSW, and Confluence. Solid understanding of ITSM processes (Incident, Problem, Change, Request). Knowledge of automation, integrations, and REST APIs. Experience building dashboards and using JQL. Desirable: Atlassian certification, ITIL 4, or Scripting skills (PowerShell/Python More ❯

Service Management Specialist (Atlassian/ITSM) – Contract Location: Wiltshire (On-site) Rate: Up to £570 per day (Inside IR35) Duration: 6 Months Clearance … Active SC required; must be sole British national and eligible for DV A secure government programme requires a Service Management Specialist with strong Atlassian administration skills to support IT Service Management and Agile delivery. You'll configure, optimise, and maintain Jira Service Management, Jira Software, and Confluence to ensure efficient service delivery and operational excellence. Key Responsibilities Configure and manage … using JQL for SLAs and performance metrics. Manage user roles and permissions via Crowd/Atlassian Access. Skills & Experience Strong experience administering JSM, JSW, and Confluence. Solid understanding of ITSM processes (Incident, Problem, Change, Request). Knowledge of automation, integrations, and REST APIs. Experience building dashboards and using JQL. Desirable: Atlassian certification, ITIL 4, or scripting skills (PowerShell/Python More ❯

Service Management Specialist (Atlassian/ITSM) – Contract Location: Wiltshire (On-site) Rate: Up to £570 per day (Inside IR35) Duration: 6 Months Clearance … Active SC required; must be sole British national and eligible for DV A secure government programme requires a Service Management Specialist with strong Atlassian administration skills to support IT Service Management and Agile delivery. You'll configure, optimise, and maintain Jira Service Management, Jira Software, and Confluence to ensure efficient service delivery and operational excellence. Key Responsibilities Configure and manage … using JQL for SLAs and performance metrics. Manage user roles and permissions via Crowd/Atlassian Access. Skills & Experience Strong experience administering JSM, JSW, and Confluence. Solid understanding of ITSM processes (Incident, Problem, Change, Request). Knowledge of automation, integrations, and REST APIs. Experience building dashboards and using JQL. Desirable: Atlassian certification, ITIL 4, or scripting skills (PowerShell/Python More ❯

Service Management Specialist (Atlassian/ITSM) – Contract Location: Wiltshire (On-site) Rate: Up to £570 per day (Inside IR35) Duration: 6 Months Clearance … Active SC required; must be sole British national and eligible for DV A secure government programme requires a Service Management Specialist with strong Atlassian administration skills to support IT Service Management and Agile delivery. You'll configure, optimise, and maintain Jira Service Management, Jira Software, and Confluence to ensure efficient service delivery and operational excellence. Key Responsibilities Configure and manage … using JQL for SLAs and performance metrics. Manage user roles and permissions via Crowd/Atlassian Access. Skills & Experience Strong experience administering JSM, JSW, and Confluence. Solid understanding of ITSM processes (Incident, Problem, Change, Request). Knowledge of automation, integrations, and REST APIs. Experience building dashboards and using JQL. Desirable: Atlassian certification, ITIL 4, or scripting skills (PowerShell/Python More ❯

required Rate : Competitive (Outside IR35) Start : ASAP PMO Role Overview We are seeking an experienced PMO professional to support a major E-SIAM transformation programme within a secure IT Service Management environment. This role sits at the intersection of P3M governance, Service Integration and Management (SIAM), and complex transformational change, ensuring that business intent drives delivery across a multifaceted programme … Actions, RODs (Risks, Opportunities, Decisions), and follow-up outputs. PMO Essential Experience Proven experience in PMO delivery within complex IT or transformation programmes. Strong background in IT Service Management (ITSM) and/or Service Integration and Management (SIAM). Demonstrable knowledge of P3M frameworks (e.g., MSP, PRINCE2, MoP). Advanced user of Microsoft Project Online and Active Risk Manager (ARM More ❯

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you More ❯

Service Management Specialist (Atlassian/ITSM) - Contract Location: Wiltshire (On-site) Rate: Up to £570 per day (Inside IR35) Duration: 6 Months Clearance … Active SC required; must be sole British national and eligible for DV A secure government programme requires a Service Management Specialist with strong Atlassian administration skills to support IT Service Management and Agile delivery click apply for full job details More ❯