10 of 10 ITSM Jobs in Wiltshire

technical knowledge with the ability to successfully deliver complex technology change. You'll ideally have: Strong technical knowledge across IT infrastructure, cloud technologies, IT service management and information security . Proven experience delivering significant technology transformation and change programmes . Experience implementing new IT platforms, infrastructure or technology solutions that ...

Support live operational issues, providing capacity and performance analysis during incidents and service outages. Manage demand, risk, incident, problem and change activities through established ITSM processes. Provide technical input into infrastructure projects, architecture and service design. Support continuous improvement of capacity and performance management processes, tools and reporting. Essential Experience ...

knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model. Ultimately, this role suits someone who takes pride ...

knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model.Ultimately, this role suits someone who takes pride ...

management, vaulting and session monitoring strategies Produce HLDs, LLDs, security architecture documentation and implementation runbooks Integrate CyberArk with Active Directory/LDAP, SIEM and ITSM platforms Conduct security assessments, gap analysis and remediation activities Provide PAM technical leadership, guidance and mentoring Work closely with customer and internal stakeholders, including ...

access policies, credential management, session monitoring, and vaulting strategies. Integration: Integrate PAM controls with existing enterprise environments, including Active Directory/LDAP, SIEM, and ITSM tools. Leadership & Advisory: Act as the technical SME, providing mentorship to internal teams and advising on industry standards (NIST, ISO 27001). Stakeholder Engagement: Engage ...

access policies, credential management, session monitoring, and vaulting strategies. Integration: Integrate PAM controls with existing enterprise environments, including Active Directory/LDAP, SIEM, and ITSM tools. Leadership & Advisory: Act as the technical SME, providing mentorship to internal teams and advising on industry standards (NIST, ISO 27001). Stakeholder Engagement: Engage ...

upgrades. Experience following Change Management and Configuration Management processes. Knowledge of ITIL principles and incident, problem and request management. Experience using IT Service Management (ITSM) tools such as ServiceNow or Remedy. Ability to diagnose and resolve hardware and connectivity issues. Understanding of power distribution, UPS systems, cooling and environmental monitoring ...

Provide 1st line technical support across email and telephone channels, working within agreed SLAs. Log, manage and progress incidents and service requests through the ITSM platform. Troubleshoot issues across macOS, Google Workspace, identity management and end-user IT services. Manage support queues, prioritising incidents and keeping users informed throughout resolution. … probation reviews and development conversations. Contribute to service reviews using KPI and SLA performance data. Support continuous improvement projects across the service desk and ITSM environment. You'll work closely with service management, technical teams, suppliers and customer stakeholders to ensure issues are resolved effectively and the customer receives ...

privileged credential management, vaulting and session monitoring solutions. Define privileged access policies and least privilege models. Integrate CyberArk with Active Directory, LDAP, SIEM and ITSM platforms. Conduct security assessments, gap analysis and remediation planning. Produce High Level Designs (HLDs), Low Level Designs (LLDs), security architecture documents and operational runbooks. Provide … understanding of Identity & Access Management (IAM) principles. Experience with privileged credential lifecycle management and session recording. Integration experience with: Active Directory LDAP SIEM platforms ITSM tools Experience producing HLDs, LLDs, security architecture documentation and implementation runbooks. Excellent stakeholder engagement and communication skills. Desirable Skills Experience with: DevSecOps Secrets Management Enterprise ...