2 of 2 ITSM Jobs in Cleveland

Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line … Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong ...

Responsibilities * Provide end-user support to VIPs and users via telephone, email, remote support and face-to-face * Prioritise and manage workloads through the ITSM platform (ServiceNow) * Conduct on-site technical investigations and escalate issues where required to ensure timely resolution * Collaborate with wider IT teams, including … with ongoing IT projects and maintain accurate technical documentation Skills & Experience * Previous experience within a Service Desk/Desktop Support environment * Experience working with ITSM platforms such as ServiceNow * Strong knowledge of Windows Operating Systems, Active Directory, Office 365 and Microsoft Teams * Understanding of networking concepts, anti-virus technologies ...