2 of 2 ITSM Jobs in Doncaster

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

but capable service desk team, manage third-party vendors, and ensure a reliable, secure, and user-focused IT environment. Responsibilities: Designing and refining IT service management processes in line with best practice (ITIL) Leading the support team and promoting a culture of customer-focused service excellence Owning incident and problem … contracts to ensure quality and value Identifying and mitigating service risks and maintaining compliance with IT governance standards About you: Proven experience in IT service management or technical support leadership Strong working knowledge of Microsoft 365 and infrastructure fundamentals Demonstrable experience leading small teams in IT support or operations Understanding More ❯