2 of 2 ITSM Jobs in Gateshead

MiCollab, Microsoft MS-700, Microsoft MS-721, AudioCodes SBC (Essentials & Configuration) An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful. Our values We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore More ❯

Problem Resolution: Resolve issues related to desktop and laptop computers, operating systems, software applications, printers, and peripheral devices. Incident Management: Log incidents and service requests accurately in the IT service management system. Track and monitor progress to ensure timely resolution. Escalation: Escalate unresolved or complex issues to 2nd Line Support or other relevant IT teams, providing detailed documentation of the More ❯