4 of 4 ITSM Jobs in Tyne and Wear

skills across Microsoft 365 technologies including Intune, Entra ID, Teams and Exchange, alongside networking technologies such as Meraki and Cisco. Experience working with IT service management platforms such as Halo ITSM or similar tools for incident, request and asset management Problem-solving experience within a Service Desk environment that operates ...

demands with longer-term improvement initiatives and are comfortable managing priorities in a busy and fast-paced environment.You bring a strong understanding of IT service management practices, including incident, request, access and knowledge management, and have experience working with modern ITSM platforms and service portals. You understand the value ...

outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees. Continually update … working in an IT Service Desk or Applications team. Broad knowledge of Productivity Applications, especially ServiceNow components, including but not limited to: IT Service Management IT Operations Management IT Asset Management ServiceNow DevOps IT Workflows Employee Workflows Experience of IT service management processes Good experience in a Productivity Applications team ...

improvement initiatives from concept through to implementation and adoption. Act as a key stakeholder in the evolution and optimisation of the organisation's IT Service Management platform. Use data, reporting and service metrics to identify trends, drive efficiencies and improve service performance. Work collaboratively with technology and business teams … operational excellence. The Person With proven experience leading IT Service Improvement, Service Management or Service Transformation initiatives, you will possess: Strong understanding of ITSM best practices and service delivery frameworks. Experience implementing automation solutions that deliver measurable operational improvements. Familiarity with AI, with experience of workflow automation or low-code ...