4 of 4 ITSM Jobs in Tyne and Wear

years of experience in IT roles with increasing responsibility Minimum 3 years in system administration and IT support Strong communication and teamwork skills Proven experience in IT service management and SLA monitoring Analytical mindset with strong troubleshooting abilities Self-motivated, adaptable, and committed to continuous learning Certifications such as Microsoft Certified: Azure Administrator Associate or MCSE are advantageous Willingness to More ❯

drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and More ❯

role) Additional Skills: Knowledge of Apex code and Salesforce integrations (APIs) 3rd line IT support experience Familiarity with Microsoft 365, Intune, and cloud technologies (IaaS, PaaS, SaaS) Experience with ITSM platforms and documentation **Please note visa sponsorship is not available for this role. You must have existing full right to work documentation with no time-limitations to be considered More ❯

Collaborate with internal and external teams to ensure secure and reliable operations. Manage and maintain key infrastructure components including servers, networks, and cloud platforms. Deliver technical input into IT service management and improvement projects. Ensure systems are compliant with relevant security standards and best practices. Identify and mitigate risks through regular assessments and reviews. Drive continuous improvement in monitoring, automation … of cyber security principles, tooling, and incident response. Ability to troubleshoot complex technical issues across systems and services. Comfortable working both independently and collaboratively across teams. Familiarity with IT service management frameworks (e.g. ITIL) and best practice methodologies. Desirable Skills and Qualifications Relevant industry certifications (e.g. Microsoft Certified, CompTIA Security+, ITIL, etc.) Experience working in regulated environments with a focus More ❯