8 of 8 ITSM Jobs in Glasgow

processes. Ensure optimal use of business applications. Experience: Relevant certifications e.g: CompTIA A+, ITIL Foundation, Microsoft Office Specialist: Associate (Office 365). Experience with ITSM tool - Service Now. Background in application support, service desk, and/or maintenance teams Excellent customer service and communication skills. Strong analytical and problem-solving More ❯

ensure compliance with existing IT Controls & Policies. Configuration Management –Defining the process for regularly auditing and maintaining the CMDB in its entirety. Support IT Service Management by providing accurate configuration data, which will supplement improvement actions. Lifecycle Management – Monitoring the lifecycle of IT Assets from acquisition to disposal. Maintenance and More ❯

functional teams. Detail-oriented with strong organizational skills. Problem-solving and critical-thinking abilities. Desirable Familiarity with Agile methodologies and ITIL or other IT service management frameworks is a plus. SCRUM experience/certification Key Responsibilities Release Planning and Coordination: Release Execution: Change Management: Testing Documentation Post-deployment Compliance More ❯

high-impact solutions. • Knowledge of industry trends and their impact on business strategies, ERP strategy and service portfolio. • Relevant Agile (e.g. Scrum Alliance), IT service management and/or project management certifications. • Experience in a people or line management role. WHAT YOU'LL LOVE ABOUT WORKING HERE? We are delighted More ❯

Management within a regulated Financial Service environment Proven track record leading Major Incidents, including guiding teams through root cause analysis Experience working within an ITSM/ITIL environment Logical thinking with proven incident and crisis management experience, senior stakeholder engagement, and continuous improvement skills Regulatory and risk experience within a More ❯

Management within a regulated Financial Service environment Proven track record leading Major Incidents including leading teams on root cause analysis Background working within an ITSM/ITIL environment Logical thinker with proven incident and crisis management experience. * Senior Stakeholder Engagement * Continuous Improvement Regulatory & Risk experience within regulated Financial Services business More ❯

similar. Knowledge of Zero Trust , ZTNA , and SASE architectures. Experience in automation/IaC (Ansible, Terraform, Python). Familiarity with GDPR, Cyber Essentials , and ITSM/ITIL environments. Exposure to cloud platforms : Azure, AWS, GCP. Why this role? You'll play a pivotal role in shaping the future of network More ❯

and training delivery. What We’re Looking For: 3+ years’ experience in a similar IT support or site analyst role. Strong understanding of IT Service Management (ideally ITIL frameworks). Hands-on experience supporting Microsoft Windows 10, Office 365, and mobile devices – Windows 11 upgrade experience is a plus. Confident … matters in a clear, friendly manner. Strong problem-solving mindset and ability to prioritise in a fast-paced environment. Experience using ServiceNow (or similar ITSM tool). Ability to manage local hardware inventory and lifecycle processes. Global exposure or experience working in an international organisation is desirable. Interested in finding More ❯