3 of 3 ITSM Jobs in Inverclyde

SaaS platforms. Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching. Comfortable with ITSM/ticketing, change control and documentation. Familiarity with scripting/automation (PowerShell/Bash) is a plus. Clear, confident communication skills translating technical concepts for non-technical ...

client operations Support the ongoing management and deployment of Proactive Customer Solutions such M365 Protect, Patching etc. Log, manage and update cases using the ITSM platform, ensuring timely resolution and documentation Collaborate with clients to gather necessary information, perform root cause analysis and implement preventative solutions Analyse backup job reports ...

technical input Able to interpret and understand safety rules, operating and maintenance instructions and procedural manuals Clearly document issues, requests, and solutions within the ITSM system Contribute to and maintain the internal knowledge base Act as a mentor to develop the knowledge and experience of other technical colleagues Identify process … configuration of network devices (switches, routers, firewalls) Experience in working with on-premise, cloud and hybrid infrastructure environments Experience in working with CRM or ITSM tools such as Zendesk or ServiceNow Excellent command of the English language both written and spoken Familiarity with DevOps and Agile methodologies Familiarity with ...