3 of 3 ITSM Jobs in Leicestershire

liaise with 3rd Line support teams or external vendors for issue resolution. Provide detailed updates and maintain accurate records of actions taken in the ITSM tool. Hardware Support & Asset Management Diagnose and resolve hardware faults across end-user devices, network equipment, and peripherals. Perform physical repair, replacement, and testing ...

house point of contact for IT co-ordination, supporting staff and working alongside external IT providers. You will gain hands on experience in IT service management, equipment and user support while developing technical skills essential for a career in IT operations and infrastructure management. You will be enrolled ...

Service Desk Providing first-line technical support (hardware, software, Microsoft environments) Installing and configuring PCs, laptops, printers and peripherals Resolving issues in line with ITSM processes and SLAs Escalating complex incidents and working with wider ICT teams Supporting basic reporting, documentation and service improvements Skills & Experience: Previous experience … Service Desk or IT Support role Strong customer service and communication skills Microsoft Windows/Office 365 support experience Knowledge of IT service management processes (Incident, Change, Problem) Public sector experience desirable On-site role. May involve some planned out-of-hours work. If you are available and interested ...