13 of 13 ITSM Jobs in the East Midlands

/11, Intune, and Azure AD. Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP). Experience using ITSM/ticketing tools (such as Freshdesk, Zendesk, or ServiceNow). Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple tickets and prioritise effectively. ...

excellence Essential qualifications & experience - Senior service management certifications (e.g. ITIL® Expert, ISO/IEC 20000, COBIT®, SIAM or equivalent) 10+ years' experience in IT service management or operations leadership Demonstrated experience managing large service delivery teams and external vendors Desirable experience - Cloud service management experience (Azure and/ ...

displays, microphones) for live and hybrid events. Resolving escalated 1st and 2nd line support tickets across Windows, Apple, and mobile platforms using industry-standard ITSM tools. Managing MFA and security baselines and ensuring endpoints are patched in line with GDPR and Cyber Essentials best practices. The Person: Strong experience ...

networking fundamentals. Background in application installation, configuration, upgrades and patching. Understanding of SQL Server (IaaS/PaaS) with appetite to develop further. Familiarity with ITSM tools such as ServiceNow. Awareness of change control and governance processes. Ability to work independently and as part of a collaborative team. Strong organisational, communication ...

implementation of contract changes Present service performance, quality insights and improvement recommendations in governance forums Design and configure SLA dashboards within internal tooling and ITSM platforms Review service metrics and adjust targets to meet evolving needs Produce regular performance reports, identifying trends and recommending targeted improvements Who you are: Proven ...

equivalent Desirable Educated to a degree standard or equivalent level of knowledge and experience Training Essential Working knowledge of the ITIL framework and IT service management best practices Desirable Relevant technical certification (eg. MCSA) or technical degree level qualification ITIL v3 or above Foundation Certificate Experience Essential Experience of working ...

being part of a supportive, high-performing team, this could be the perfect opportunity for you. You will: Monitoring security incidents via the ITSM platform Conducting analysis using a wide range of security tools Investigating alerts and responding swiftly to events Helping maintain the integrity of client IT infrastructures Identifying ...

ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. * Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. The Requirements * Demonstratable experience within ...

complex security alerts, responding to incidents, and mentoring Tier 1 analysts. Your day-to-day will include: Monitoring and triaging security events via our ITSM platform Analysing alerts using a range of security tools including SIEM, EDR, and email security platforms Leading deep-dive investigations and working with incident responders ...

other Product Managers to face off into the Organisation Knowledge across platform with at lease knowledge in two of the following areas - HR, CSM, ITSM, IRM, BCM, H&S, SPM, NowAssist Evangelise with pragmatism, regarding the role that ServiceNow can play for the organisation. Strong commercial mindset - Internally to support ...

process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best ...

IT Service Management Analyst - Permanent full time role - Lincoln based (hybrid working) - Salary up to £45,000 plus excellent benefits A well-established organisation is seeking an experienced IT Service Management Specialist to join its IT Service Delivery function. This is a pivotal role responsible for working across supplier relationships ...

service. Role Highlights: First-line IT support for password resets, account admin, mailbox requests and basic troubleshooting. Log and manage tickets accurately in the ITSM tool. Escalate issues when needed and keep users updated throughout. Follow ITIL-aligned processes and SLAs. What We Need: Strong communication skills and confidence … phone. Customer service experience (IT experience is a bonus). Good attention to detail + willingness to learn. Desirable: Active Directory, Office 365 or ITSM tool knowledge. Perfect for anyone with a passion for technology and a desire to build an IT career.Apply ...