16 of 16 ITSM Jobs in the East Midlands

of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem More ❯

ability to manage medium to large scale client environments (500+ users). Passion for service excellence and a proactive approach to continuous improvement. Advantageous: Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). 25 days holiday More ❯

/Office 365, Windows 10/11, Intune, and Azure AD. Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP). Experience using ITSM/ticketing tools (such as Freshdesk, Zendesk, or ServiceNow). Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple tickets and prioritise effectively. A proactive, hands-on approach with More ❯

passwords. o Creation and amendments to extensions. o Call log and recording requests. o Provisioning desk and soft phones. Experience and skills required - Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite (Word/Excel/Powerpoint/Visio/Project). Windows Server 2016/2019/ More ❯

and problem-solving skills Strong communication and teamwork abilities Flexible, proactive, and hands-on approach Ability to work independently and prioritise tasks effectively Familiarity with ITIL or similar IT service management frameworks (advantageous) What's In It for You? Competitive salary and benefits package Opportunity to work in an international, collaborative IT environment Involvement in diverse IT infrastructure and automation More ❯

and collaboration skills. Customer focused and willing to extend service with proactive and flexible support. Ability to work independently and prioritize tasks effectively. Familiarity with ITIL or other IT service management frameworks Apply now for an opportunity onm this great PERMANENT Role More ❯

is required this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with More ❯

is required this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with More ❯

written and Oral. Excellent Ability to produce Service Management documentation and Reports Excellent Business Relationship skills Experience of working Remotely Excellent Analytics and Problem solving skills Experience with IT Service Management Tools Additional Information Private Medical Cover funded for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy More ❯

disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server, SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in IT Service Management (ITIL), Infrastructure Management, and Cloud Technologies. Experience with external vendor management and engagement. Strong problem-solving abilities with a proactive, team-oriented approach. This role is based in Derbyshire More ❯

solving skills. Confident with Microsoft Office, and able to manage multiple priorities in a fast-paced environment. A real passion for customer excellence. Advantageous: ITIL Foundation certification. Experience with ITSM tools (e.g. Autotask). Knowledge of IT service delivery or infrastructure. This is a great opportunity for someone who is ambitious, proactive, and keen to build a career in service More ❯

Access Control Systems, BCDR, CCTV IP. Supporting the delivery of IT projects including upgrades, migrations + implementations. A formal IT qualification is preferred: MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, CompTIA, Cyber Essentials (or similar). Experience of working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous. Full UK Driving Licence preferred. More ❯

Saturday and Sunday:07:00 - 15:3010:30 - 19:00 Start Date: ASAP Key Responsibilities Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident. We will try our best endeavours to resolve the issue at the first point of contact for the caller where is feasibly More ❯

and self-service initiatives. Deploy desktop IT equipment and support desk moves. Monitor and manage stock levels of IT consumables, raising orders as needed. Work closely with the IT Service Management team to deliver high-quality service. Identify and suggest opportunities for process improvement and automation. Monitor and manage Service Desk workstreams to maintain queue health and SLA compliance. Provide … knowledge/qualified Background in Technology and IT Support A relevant technical or professional qualification. 1 Years Service Desk or Contact Centre Experience Experience of Service Now or equivalent ITSM tooling Microsoft qualified at foundation level. Basic Network Understanding Basic Hardware & Software Understanding Understanding of Key IT concepts Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest More ❯

Company Description Culina Group Limited, through its subsidiaries, provides logistics, warehousing, distribution, and other services for the food and drink industry in United Kingdom and Ireland. It provides chilled, ambient, contract packaging, and bonded logistics services, as well as value More ❯

continual service improvement. Consistently exploring ways to meet stakeholder expectations, enhance customer and user satisfaction, and improve overall effectiveness and efficiency. What you'll need: Proven experience in IT Service Management, with deep expertise in ITIL 4 practices across service value system and service lifecycle. Strong understanding of service governance, service pipeline & catalogue design, balanced scorecard measures, and continuous improvement … including, creating and updating a wide range of service documentation and IT operational process maps . Exposure or experience in Infrastructure, Digital, SaaS, Application (SAP), or Supply Chain technologies. ITSM toolsets such as ServiceNow, and exposure to architectural frameworks (e.g., TOGAF). Service Management across various disciplines, including managing third-party suppliers in multi-customer and provider environments. Strong process More ❯