9 of 9 ITSM Jobs in the East Midlands

first mindset. Ability to work effectively in a team environment. Good organisational and time management skills, with the ability to prioritise workload. Familiarity with ITSM tools (e.g. ServiceNow) and ITIL-aligned processes. Desirable Experience working within a large enterprise or campus environment. Knowledge of device lifecycle management and asset control ...

skills Highly data-driven, translating insight into action Experience with ServiceNow, Lean, and ITIL frameworks IT service desk leadership experience with broad technical understanding (ITSM, OS, networking) Strong knowledge of ITIL processes (incident, request, change) Demonstrated delivery of measurable outcomes in complex environments Strong critical thinking, judgement, and decision-making ...

/Crystal Reports Server, LAN/WAN/Wi-Fi networking, firewalls, VoIP/SIP telecoms, endpoint management, IT asset management, service desk, and ITSM processes. Who this role will suit: The IT Support Technician role will suit someone who is naturally curious, practical, responsible, and comfortable working ...

experience leading IT integration activities within mergers, acquisitions, divestments, or large-scale transformation programmes. Experience of AVD, identity and access management, endpoint management, and ITSM tools. Strong knowledge of infrastructure, networking, cloud technologies, identity and access management, end-user computing, and cybersecurity principles. Experience managing complex technical projects across multiple ...

suppliers and contractors Managing local IT procurement and invoice processing Supporting health & safety compliance within the department Overseeing the effective use of the IT Service Management platform Maintaining accurate IT documentation Assisting with support and installation tasks where required Deputising for the IT Manager during periods of absence About ...

approx. 1000 calls and 700 emails a month. Day-to-Day Activities: Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident. We will try our best endeavours to resolve the issue at the first point ...

Management, Psychology or Law Proven experience in an HR Advisor role, ideally in a fast-paced environment. Experience using HRIS platforms (e.g., Moorepay) or ITSM style systems. Strong attention to detail and accuracy in HR documentation and record keeping. Experience providing HR advisory support across multiple sites. Ability to coach ...

progress, notifying them of impending changes or agreed outages. Improve customer service, perception, and satisfaction. You will track, log and correct information using our ITSM tools to protect assets and components. You will maintain a high level of customer service and have confidence to deal with complex complaints along with … processes, and services, tactical or operational and will contribute to the implementation of remedies and preventative measures. You will create knowledge-based articles for ITSM customer self-help guides. Identify and engage with users or stakeholders to collate user needs evidence. Diagnose and troubleshoot software and hardware problems and help ...

this and other big ticket products. You must have knowledge of ServiceNow - in two of any of the following - HR, CSM, ITSM, IRM, BCM, H&S, SPM, NowAssist Ideal Candidate description Strong Stakeholder Management & Communication, able to challenge with credibility and business partner effectively. Partner with other Product Managers … face off into the Organisation With at least knowledge in two of the following areas - HR, CSM, ITSM, IRM, BCM, H&S, SPM, NowAssist Evangelise with pragmatism, regarding the role that ServiceNow can play for the organisation. Strong commercial mindset - Internally to support cost of delivery, and externally to drive ...