24 of 24 ITSM Jobs in the East Midlands

Azure Active Directory (Entra ID) Microsoft Intune Windows operating systems Knowledge of networking fundamentals and enterprise infrastructure. Understanding of cloud computing concepts and IT service management frameworks such as ITIL. Desirable Experience working with Cisco networking technologies. Knowledge of SQL and PowerShell scripting. Experience with automation and process improvement initiatives. ...

mailbox access, Teams/OneDrive support) Active Directory basic user/account administration (with guidance) Hardware diagnostics (desktops, laptops, printers, peripherals) Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service Experience 02 years' experience in an IT Service Desk, helpdesk or desktop support environment ...

work under pressureGood customer skillsWe would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL FrameworkAdditional informationCountry: UKLocation: NottinghamHours: 38hrs per week. Shift-based working between 7am to 7pm and 7pm to 7amRole Type: PermanentAbout usComputacenter ...

recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing effectively ...

Entra ID/Azure AD - Intune and Autopilot - Windows endpoint management - Identity and Access Management - MFA and Conditional Access - Joiner, mover and leaver processes - ITSM and service delivery - MSP/outsourced technology provider management - Asset and SaaS management - Information security controls - ISO 27001 or similar security frameworks - Automation of IT ...

understood and completed to ensure estate is readyProduction and ownership of project/deployment planChanges - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service NowManages the release process, deploying updates via Verdant1st point of escalationRecommends and manages updates and configurations to process and Verdant toolingUnderstands reporting data sourcesProactively ...

embed non-functional requirements and secure-by-design principles into delivery pipelines.Co-own cloud reliability roadmap with platform teams; standardize tooling for observability, ITSM, and incident communication.Ensure DR readiness, runbook quality, and resilience patterns are consistently applied across services.People LeadershipLead and mentor a team of SRE engineers, fostering a culture ...

embed non-functional requirements and secure-by-design principles into delivery pipelines. Co-own cloud reliability roadmap with platform teams; standardize tooling for observability, ITSM, and incident communication. Ensure DR readiness, runbook quality, and resilience patterns are consistently applied across services. People LeadershipLead and mentor a team of SRE engineers ...

Service Integration process (new business)The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Leverage your technical ...

Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP. IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar). Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous. Full UK Driving Licence preferred. ...

Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP. IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar). Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous. Full UK Driving Licence preferred. ...

similar platforms. You’ll also ideally have experience with: Change management and structured change control Process improvement and documentation Stakeholder engagement and workshop facilitation ITSM, service management or ITIL environments Translating technical issues for non-technical stakeholders Knowledge of SQL, PHP, HTML, CSS or JavaScript would be useful ...

troubleshooting skills and the ability to provide technical guidance on complex network issues Experience managing or supporting IT Service Desk operations Experience working with ITSM disciplines and ITIL best practices Basic familiarity with cloud-based services such as AWS and Azure A strong interest in maintaining and developing your technical ...

discipline, or equivalent professional experience MSP, PgMP, PMP or similar programme management qualification Additional qualifications in architecture, business analysis, testing, change management or IT service management would be advantageous What Makes You Successful You're someone who: Delivers results through complexity Takes ownership and drives accountability Thinks ...

related discipline, or equivalent professional experienceMSP, PgMP, PMP or similar programme management qualificationAdditional qualifications in architecture, business analysis, testing, change management or IT service management would be advantageousWhat Makes You SuccessfulYou're someone who: Delivers results through complexityTakes ownership and drives accountabilityThinks end-to-end and understands system-wide impactsChallenges ...

process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best ...

IMAC support. Knowledge of standard software: Windows Office, O365, Google Suite Manage incidents and request tickets via an assigned queue in the customer's ITSM system (BMC Remedy) Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. Document and reports ...

development programmes to build ServiceNow expertise. • Collaborate with colleagues across technology and business teams to deliver excellent user support. Exposure To • ITSM (IT Service Management) • CSM (Customer Service Management) • CMDB • Asset Management • Knowledge Management • Service Portal • Integration Hub • Flow Designer • Reporting & Dashboards • Performance Analytics • Custom Applications About … ability to learn quickly and work collaboratively within a team. • Strong attention to detail and organisational skills. Desirable Skills • Basic understanding of IT Service Management or ITIL principles. • Exposure to JavaScript, programming, or scripting through studies or personal projects. • Knowledge of databases, APIs, or system integrations. • Experience using service desk ...

Android) Microsoft Azure Stack Microsoft 365 Multi-vendor hardware build, deployment and break/fix Active Directory Group Policy Management Change Management Jira ITSM (or equivalent ITSM platform) Networking including TCP/IP, DNS, DHCP, WAN, LAN and VLAN Cloud and physical storage technologies Performance monitoring, availability monitoring and restoration ...

discipline inside out and can confidently lead the function from day one. Experience working in a Service Desk, IT Support, Service Operations or IT Service Management environment. A strong understanding of Problem Management, Incident Management and Root Cause Analysis principles. Experience analysing incident trends, service performance data and operational reports. … competing priorities and remain resilient in a fast-paced operational environment. A customer-focused and outcome-driven mindset. Experience using ServiceNow or a similar ITSM tool. ITIL Foundation or equivalent service management experience would be desirable. Why Microlise? When your groceries arrive at your door or you sign for your ...

attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued ...

attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued ...

levels of service and support. Participate in the incident, service request, and knowledge management practices within the ICT Security function, learning and using appropriate ITSM tools. Escalate complex issues to the ICT Security Manager, relevant colleagues, and/or third and fourth line support where appropriate, while gaining experience … systems, and a strong desire to further knowledge and skills in this area. Some experience of providing ICT support and interest in learning an ITSM framework, such as ITIL. Some experience of fault finding and resolution for a varied range of hardware and software. Why Nottinghamshire Fire and Rescue Service ...

Support meeting rooms, video conferencing systems, audiovisual equipment and collaboration technology. Record and maintain accurate information on incidents and requests using the company's ITSM system. Carry out regular checks of meeting rooms and audiovisual equipment. Person Specification: Fluent in Spanish Excellent communication and interpersonal skills with a strong customer … SharePoint. Comfortable with Windows/user operating systems. Laptops, desktops, peripherals, printers and docking stations Wi-Fi, VPN and remote access. Experienced with ITSM and/or ticketing systems. This is a full-time position offering an annual salary of £40,000 - £45,000 + excellent company benefits. Apply ...