1 to 25 of 31 ITSM Jobs in the East Midlands

support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

with specialist support teams for resolution. Adhere to customer’s Security Policies. Administration 20% Participate in team and sector meetings. Utilise the relevant ITSM tool suite to monitor progress of all incidents. Ensure accurate completion of all incident records and associated paperwork. Monitor and update the call management system ...

with specialist support teams for resolution Adhere to customer’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

Management to reduce recurring issues Producing clear reporting around service performance, incident trends and operational performance The role will also have exposure to Halo ITSM, with regular engagement across stakeholders who use the platform. The wider environment is predominantly Microsoft-based, so a good understanding of technologies such as Windows ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

Relevant degree, Level 5 qualification or equivalent practical experience in service management, supplier management or IT operations. Significant experience in service delivery, IT service management or managed-service governance Experience chairing supplier reviews and challenging SLA, KPI, RCA and improvement performance Strong practical knowledge of ITIL-aligned service-management processes ...

alongside good knowledge of Microsoft 365, Exchange and Intune Good knowledge of server operating systems, including Microsoft Server and Linux An understanding of IT service management principles, including incident, change and problem management Strong organisational and prioritisation skills, with the ability to balance business-as-usual activity, incidents and project ...

completed to ensure estate is ready Production and ownership of project/deployment plan Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant 1st point of escalation Recommends and manages updates and configurations to process and Verdant tooling ...

embed non‐functional requirements and secure‐by‐design principles into delivery pipelines. Co‐own cloud reliability roadmap with platform teams; standardize tooling for observability, ITSM, and incident communication. Ensure DR readiness, runbook quality, and resilience patterns are consistently applied across services. People Leadership – Lead and mentor a team ...

Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP. IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar). Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous. Full UK Driving Licence preferred. ...

strong documentation and relationship‐building skills. Security clearance, or the ability to maintain the clearance required for the role. Relevant Software Licence Management, IT service management, cloud, FinOps or vendor certification would be advantageous, as would experience of Azure cost management, Power BI, workflow automation or managed services. About ...

Airwave and mobile communications. Experience/Qualification Hold a degree (or have equivalent experience) and an ITIL Foundation Certificate in IT Service Management (or hold equivalent knowledge and experience). Experience managing budgets (£1m+) and ICT service delivery, operational support, or technical services within a medium-sized multi-site organisation. ...

ITSM Operations Lead Location Corby, ENG, GB, NN17 5JF Brand: RS Group Function: Digital & Technology Work Location: Virtual Location This is a remote role, offering the flexibility to work virtually from anywhere within the UK. Contract Type Permanent The Opportunity We're looking for an established ITSM Operations lead … escalation point for service issues, ensuring ownership and resolution of aged or complex tickets. Support the onboarding of new services into the ITSM environment and maintain operational readiness. Participate in governance reviews and contribute to service reporting and performance management. Provide out-of-hours Major Incident support when required ...

recovery processes Experience using PowerShell, shell scripting or other automation tools Experience working within secure, regulated or highly governed IT environments and following IT Service Management processes Essential qualifications for the IT Ops Engineer : Active MOD DV security clearance Please note that all applicants for this role must have active ...

software or application support teams. Evidence of the ability to shape and improve a support operating mode l Strong practical understanding of IT service management, including incident, major-incident and problem-management disciplines. Experience leading complex incidents and senior customer escalations in business-critical software environments. Strong cross-functional leadership. ...

partner organisations, ensuring that issues are resolved at first point of contact wherever possible. The role supports the smooth and timely delivery of IT service management support in line with agreed key performance indicators and service level agreements. The post holder will provide professional telephone and remote support, triage ...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you've also worked in the following roles, we'd also like to hear ...

years' experience in IT support or service desk management. Proven experience leading and developing technical support teams. Strong knowledge of IT Service Management (ITSM) platforms, ideally ConnectWise . Experience with Microsoft 365 administration and modern workplace technologies. A solid understanding of service management frameworks, including ITIL. Excellent communication, stakeholder management ...

service solutions, ensure scalable, secure delivery within SLAs, and align with ITIL and organizational standards. The role covers service design, requirements analysis, integration with ITSM processes, and documentation. #J-18808-Ljbffr ...

escalation point for complex delivery issues, balancing competing priorities, dependencies and risks while maintaining stakeholder confidence. Drive a mature, service-led approach to IT Service Management, embedding consistent ITIL-aligned incident, problem and change practices, alongside relevant SDI principles and industry best practice. Own the Digital Customer Experience strategy, roadmap … application in due course. Person specification Qualifications Masters level qualification, or equivalent demonstratable experience relevant to the post. Highly developed specialist knowledge of IT Service Management methodologies, frameworks and approaches (e.g. ITIL, SDI), underpinned by theory and applied experience to Master's level or equivalent. Degree level qualification or equivalent ...

Manager to shape customer-focused IT services in a modern digital environment. You will lead a cross-functional team of Business Partners, aligning IT Service Management with business priorities and investment decisions. The role focuses on improving service quality, customer experience and value delivery across the organisation, with a hybrid ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe? Nottinghamshire … levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting service improvement plans, operational reports and management documentation. ...

attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Please note you must be eligible for SC Clearance Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed ...

aerospace client. The role focuses on incident response, tool health, and triaging requests, with on-call coverage as needed. You will handle ITSM incidents, maintain security tooling (SIEM, IDPS, GVM, malware protection), and learn to tune policies while delivering reliable security operations in a dynamic environment. #J-18808-Ljbffr ...

attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued ...