4 of 4 ITSM Jobs in Northamptonshire

ITSM Operations Lead Location Corby, ENG, GB, NN17 5JF Brand: RS Group Function: Digital & Technology Work Location: Virtual Location This is a remote role, offering the flexibility to work virtually from anywhere within the UK. Contract Type Permanent The Opportunity We're looking for an established ITSM Operations lead … escalation point for service issues, ensuring ownership and resolution of aged or complex tickets. Support the onboarding of new services into the ITSM environment and maintain operational readiness. Participate in governance reviews and contribute to service reporting and performance management. Provide out-of-hours Major Incident support when required ...

partner organisations, ensuring that issues are resolved at first point of contact wherever possible. The role supports the smooth and timely delivery of IT service management support in line with agreed key performance indicators and service level agreements. The post holder will provide professional telephone and remote support, triage ...

user enquiries Helping depot users troubleshoot system issues and supporting general system use Logging, managing and updating incidents and requests through our IT Service Management tool Escalating more complex issues to CAD System Analysts or the Lead CAD Systems Analyst Supporting routine system administration and operational activities Helping test software … committed to providing excellent customer service to technical and non-technical users Knowledge of CAD software, design systems, databases, integrations, APIs or IT Service Management tools would be helpful, but is not essential Experience gained through an internship, placement, university project or similar activity would be advantageous Unfortunately, sponsorship ...

Group is seeking an ITSM Operations Lead to coordinate ITIL-aligned service operations and ensure high-quality support for business-critical systems. The role covers incident, problem, change and request management, with governance, reporting and continuous improvement across global operations. You will lead Major Incident and P3 handling, mentor teams ...