5 ITSM Jobs in Northamptonshire

effectively, ensuring compliance and satisfaction. and contribute to IT transformation projects aimed at improving efficiency and effectiveness. Required Skills and Experience: experience in IT service management, with a strong understanding of the ITIL framework. in utilizing JIRA for tracking and managing IT service requests and incidents. with Google Workspace (formerly more »

effectively, ensuring compliance and satisfaction. and contribute to IT transformation projects aimed at improving efficiency and effectiveness. Required Skills and Experience: experience in IT service management, with a strong understanding of the ITIL framework. in utilizing JIRA for tracking and managing IT service requests and incidents. with Google Workspace (formerly more »

Microservices, Azure functions and new technologies Creating releases and deploying code via Azure Pipelines Ensuring that reported issues/bugs are resolved effectively using ITSM tool and Azure DevOps Ensure that all developments are completed in accordance with agreed coding standards and best practices Continual review and improvement of implemented more »

Database (CMDB), ensuring alignment with business needs. Facilitate CMDB audits to ensure accuracy. Develop continual service improvement roadmaps for Change & CMDB modules within the ITSM tool. Define team KPIs and objectives, review performance against these metrics, and provide management information to support service reviews. Lead and coach a team, managing … HR processes. Develop Change & CMDB documentation and processes to ensure accurate information and efficient operations. Manage risks related to Change & CMDB modules within the ITSM tool. Contribute to the IT Service strategy, driving continuous improvement aligned with business objectives. Deputize for the Service & Operations Manager as needed. AttributesEssentialPreferred … Qualifications Higher education qualification and relevant IT experience ITIL V3/4 qualification or equivalent Experience Leadership experience in change/configuration management IT service management experience Skills Decision-making, stakeholder management, analytical skills Data analysis, project management Knowledge ITIL Service Asset and Configuration Management Multi-tiered applications, SDLC Other more »

Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to £25,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/ more »