Service Desk Team Leader
- Hiring Organisation
- Vermelo
- Location
- Peterborough, Cambridgeshire, East Anglia, United Kingdom
- Employment Type
- Permanent
performance and knowledge. Conduct regular 1:1s, team meetings, and contribute to performance reviews. Ensure accurate documentation of incidents, problems, and resolutions in the ITSM tool. Support the onboarding and training of new team members. Identify trends in incidents and escalate recurring issues to Problem Management or relevant support teams. … Skills, Experience & Knowledge: Experience working in a service desk or IT support environment. Previous experience in a supervisory role with direct reports. Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management). Experience working with SLAs, KPIs, and service reporting. Good understanding of ITIL principles and service management practices. Knowledge ...