2 of 2 ITSM Jobs in Poole

communication and interpersonal skills. Proficiency in Microsoft Office tools (Word, Excel, Visio, SharePoint); ERP system experience is a plus. Ability to manage multiple tasks and prioritise effectively. Familiarity with ITSM tools and ticketing systems. A proactive mindset with a focus on continuous improvement. Attention to detail and strong documentation skills. Willingness to collaborate and support team goals. What you need More ❯

when required. As a 2nd Line Support Analyst, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server More ❯