1 of 1 ITSM Jobs in Reigate

communication for incidents, planned maintenance, and service performance, building trust and supporting client retention and growth. Service tooling and reporting Define and own the ITSM tooling strategy, ensuring platforms support scalable, consistent service delivery across products and regions. Define and evolve service data, reporting, and client transparency capabilities, ensuring cross … product visibility and actionable insight for internal and client decision-making. Drive standardisation and optimisation of ITSM tooling, automation, and self-service capability across the function. Identify and adopt AI-assisted capabilities (e.g., intelligent triage, predictive incident detection, automated resolution workflows) to improve service efficiency and quality. Manage ITSM ...