5 of 5 ITSM Jobs in Salford

in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills More ❯

likely to include objective measures of Customer Satisfaction, delivery quality and financial cost performance. What youll need Youll be a proven practitioner in IT Service Management Youre likely trained in ITIL, at least to Foundation status Youll know that its not all about ITIL Youll be able to show that More ❯

and editorial stakeholders, ensuring service management aligns with both technology strategy and the evolving needs of digital content creation and distribution. Operational Governance and ITSM Process Ownership - provide subject matter expertise and hands-on leadership for core IT Service Management (ITSM) processes, including change, release, incident, problem, risk, compliance, service … service management or ITSM teams in complex, large-scale technology environments, ideally within digital media, broadcasting, or public sector organizations. Deep expertise in IT Service Management processes (ITIL, incident, problem, change, release, service transition) and demonstrable track record of driving continuous service improvement. Strong background in implementing and optimizing service More ❯

a clear understanding of how these components interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers and AIOps. Experience working More ❯

data analysis, performance measurement, and metrics-based insights, with an aptitude for translating data into actionable insights. Proven ability in Service Level Management, IT Service Management, or related roles, with demonstrable experience in leading teams and driving strategic initiatives. Solid technical knowledge of IT infrastructure, products/applications, and network … operations, with a clear understanding of how these components are consumed by Business Operations Proficiency in ITSM tools (e.g., ServiceNow/BMC Helix) and data visualisation/reporting platforms (e.g., Power BI, Tableau) to support effective reporting and insights generation. Experience working with IT Service Management (ITSM) platforms, including ServiceNow More ❯