4 of 4 ITSM Jobs in Salford

to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to More ❯

third-party service review meetings covering performance, service improvements, quality and processes. Ideally you'll have: Strong & proven service delivery manager experience with a strong understanding of ITIL/ITSM processes. Experience of implementing new IT standards, creating knowledge artefacts and writing documentation Confident communication skills with the ability to manage a wide range of stakeholders Experience dealing with operational More ❯

Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk Person Specification Qualifications Essential Educated to Master's degree level or equivalent, Degree or Equivalent in IT, ITSM Evidence of management development through Continuous Professional Development and/or formal management course Desirable ITIL 3/4 practitioner or higher Specialist training in areas such as: Cyber Security More ❯

IT Service Management Technology Architect - Helix, ITSM Tooling & Integration Outstanding contract opportunity to join this global, infamous and well-loved retailer on a contract basis as a Service Management Technology Architect to deliver the design, integration and optimization of service management tooling across the business. You'll need the following skills and experience: Extensive experience architecting service management tooling including … automation Experience of Helix ITSM tool (or similar) and it's integration with other platforms Experience decommissioning Legacy ITSM tools Experience aligning with enterprise architecture governance and compliance in global corporations Strong stakeholder management skills, particularly with design authorities Ideally, experience within the retail sector £550-£600 per day, Inside IR35, 3 months rolling. 70% remote & Salford More ❯