3 of 3 ITSM Jobs in Sunderland

support, providing a friendly and professional service. Troubleshoot and resolve common IT issues, escalating more complex cases to senior team members. Accurately log incidents and service requests in the ITSM system, ensuring users are kept updated. Support routine IT tasks such as user account setup, system access requests, and profile management. Provide technical assistance for Office 365 applications (Outlook, Excel More ❯

new company Hays Technology are recruiting an IT Product Owner on a permanent basis to join an expanding public sector organisation. You will be reporting to the Head of ITSM & Infrastructure. Your new role The IT Product Owner will be working closely with Copilot, MS365, and Atlassian and is responsible for driving the vision, strategy, and execution of innovative solutions More ❯

you will be the driving force behind the strategy, adoption, and innovation of the company's core Microsoft (Azure, Copilot, M365) and Atlassian platforms. Reporting to the Head of ITSM & Infrastructure, you will act as the crucial link between technology and business objectives, ensuring these powerful tools deliver maximum value and enhance productivity across the organisation. Key Responsibilities Shape the … an IT Product Owner or in a similar role. Strong, hands-on knowledge of the Microsoft 365 suite, including emerging technologies like Copilot. A background in IT service management (ITSM), project delivery, and effective stakeholder engagement. Excellent problem-solving skills and the ability to manage complex technical issues and vendor relationships. A confident communication style, with the ability to translate More ❯