IT Service Desk Team Leader
- Hiring Organisation
- Walsall Housing Group
- Location
- Walsall, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £41,772 - £44,300 per annum
Leading, motivating and developing a team of IT Technicians to deliver a responsive and customer-focused service. Managing and maintaining the IT Service Management (ITSM) solution and Incident Management processes. Ensuring incidents, service requests and problems are prioritised and resolved within agreed service levels. Identifying recurring issues and driving improvements ...