5 of 5 ITSM Jobs in Warrington

Technical Support Engineer Warrington | 6-month FTC | Full-time | Driving licence required We're looking for a Technical Support Engineer to join a friendly, fast-paced IT team providing essential 1st and 2nd line support across multiple sites. This is More ❯

in areas such as Microsoft 365, Outlook, user permissions, licensing, and drive mappings, multi factor authentication support for remote users Pro-actively pick up and progress tickets from the ITSM tool, or progress tickets assigned to you by the Service Manager. Ensure tickets are maintained with regular updates and detailed resolutions Technical knowledge: A good understanding of how computers and More ❯

attitude with a desire to understand, support and resolve customer issues. Ability to take ownership of tasks independently and collaboratively. Ability to multitask and prioritise effectively. Experience with IT Service Management Tools. What we offer you: We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits: A generous company More ❯

and implementing ServiceNow solutions across multiple data centres and public cloud platforms. Be a subject matter expert in multiple areas of the ServiceNow core platform modules or the IT Service Management modules. Significant demonstrable experience in in ServiceNow platform security. Significant experience in enterprise-wide SaaS, PaaS or IaaS application deployment. Extensive experience and proficient with integration frameworks, technologies and More ❯

environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯