9 of 9 ITSM Jobs in Cheshire

Microsoft Teams and Logitech Video Conferencing platforms to facilitate virtual meetings. Document and track all incidents and service requests using the company's IT service management system Collaborate with the IT team to escalate more complex issues and ensure swift resolution. What are we looking for: Proven experience ...

administration, or IT operations Strong experience supporting Windows environments (desktop & server) Experience managing hardware, software deployments, and secure access controls Solid understanding of IT service management processes (incident, problem, change) Experience liaising with third-party vendors and infrastructure providers Strong troubleshooting and analytical skills High attention to detail and commitment ...

months (highly extendable) Rate: Inside IR35 We are seeking an experienced Product Manager to deliver high-quality digital services for our clients IT service Management company, a leader in digital business transformation in the UK public sector, with a strong track record in central government environments. Applicants must have demonstrable ...

meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes … communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills, and be capable of making the case for and achieving effective service transition deliverables in project environments ...

Service Designer - IT Service Management & Digital Transformation Location: Remote (UK) Contract: Initial 6 Months Rate: Inside IR35 We're looking for a strategic, systems-minded Service Designer to support major digital transformation and IT-enabled service improvement programmes. This role sits at the heart of an agile multidisciplinary teams, shaping ...

expected to sites within the allocated areas and beyond as required. Main duties of the job What You'll do: Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions. Contribute to the development of a detailed Knowledge Base to support ...

skills and experience Hands-on experience operating VMware vDefend and Avi ALB Strong troubleshooting skills in virtualised networking and security environments Experience working within ITSM processes such as incident, problem, and change management A good understanding of security monitoring, alerting, and response processes We Are Ingram Micro Ingram Micro ...

environments. Understanding of network fundamentals, including LANs, VLANs, IP connectivity, and fault diagnosis. Experience using monitoring and ticketing systems (e.g. SolarWinds, JIRA and other ITSM tools). Basic Active Directory administration and scripting exposure (e.g. PowerShell). Basic SQL and or Postgres administration. Knowledge of installation and maintenance of roadside … security standards and best practices. Desired Experience/Skills: Experience within the tolling, transport, or roadside infrastructure sector. Use of Visio, MS Project, and ITSM platforms. Experience producing technical documentation for non-technical audiences. Additional Requirements: Full, clean driving licence. Willingness to participate in an on-call rota. Ability ...

Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line … Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong ...