4 of 4 ITSM Jobs in Waterlooville

knowledge of Microsoft 365 administration and troubleshooting Strong customer service and communication skills Experience using IT ticketing systems Exposure to ITIL or structured IT service management frameworks - desirable Calm and structured when handling incidents or customer queries Strong at prioritisation and managing multiple tickets effectively Customer-focused with a professional ...

Excellent communication skills with a calm, professional approach Ability to follow structured processes and maintain accurate records Desirable: Familiarity with ITIL or other IT service management frameworks Experience working in structured or standards-driven environments What's on Offer Hybrid working (3 days office/2 days remote) Company pension ...

working within an ISO/IEC (phone number removed) aligned environment (using it to improve service, not just for compliance) * Solid understanding of IT service management principles (incident, problem, change, request) * Experience owning SLAs, service reporting, and improvement initiatives * Confident communicator with the ability to manage escalations professionally and empathetically ...

role within an MSP or IT services environment Strong people leadership skills with a focus on team development and wellbeing Solid understanding of IT service management (incident, problem, change, request) Experience improving service performance, SLAs, and customer outcomes Confidence in handling escalations with professionalism and empathy Ability to balance operational ...