3 of 3 ITSM Jobs in York

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

under their own initiative Experience with small project delivery Qualifications/Education required ITIL Foundation Certified or experience with ITIL Experience in using IT Service Management and CRM solutions is desirable Please note, this is a home-based role with a requiremement to attend our York office once per month. More ❯

Reporting to: IT Service & Change Management Team Lead Location: York Type: Permanent Band: II Job Summary: A Hiscox IT Service Manager (ITSM) is responsible for the management and delivery of the organization's IT services, and continual service improvement (CSI) planning and facilitation. They will ensure that IT services are … stakeholder engagement updates are delivered, and showing significant control at all times throughout and post the incident. Service Strategy: Delivering the strategies for IT service management that align with the organization's goals. Service Operations: Overseeing service delivery and collaborating with the Product Team to ensure that services are delivered … and translated into measurable improvements. Identifying and measuring quality of service is equally as important as service availability. Reporting: Ensuring that adequate reporting on ITSM functions is met in line with business requirements and meets the needs of a mixed business audience. Relationship Building: Ensuring mutually beneficial relationships are built More ❯