9 of 9 ITSM Jobs in North Yorkshire

line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution process Collaborate with colleagues to ensure effective problem-solving and knowledge sharing … continuous learning and delivering outstanding service. Background in 1st line IT support or similar technical helpdesk environment Good familiarity with Microsoft 365 (Teams, Outlook, SharePoint, etc.) Comfortable working with ITSM systems to manage incidents and requests Solid understanding of ITIL principles and service desk best practices Strong interpersonal skills - calm, clear, and professional under pressure Self-starter with excellent time More ❯

Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success) Platform & Tooling Ownership Own the configuration, adoption, and continuous improvement of operational platforms (e.g. ServiceNow ITSM, CSM, Performance Analytics) Lead implementation of new intelligent tooling, including an enterprise chatbot and workflow automation solutions Manage vendor partnerships, platform roadmaps, and budget performance related to tooling and AI … building and interpreting executive-level dashboards Executive presence and ability to influence at C-level Desirable Experience with Amazon Bedrock or similar generative AI platforms Familiarity with ITIL/ITSM frameworks and workflow automation tools (e.g. Jira, Confluence) Knowledge of regulatory frameworks such as DORA and PCI Exposure to RPA, low-code/no-code tools, and AI-assisted service More ❯

Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success) Platform & Tooling Ownership Own the configuration, adoption, and continuous improvement of operational platforms (e.g. ServiceNow ITSM, CSM, Performance Analytics) Lead implementation of new intelligent tooling, including an enterprise chatbot and workflow automation solutions Manage vendor partnerships, platform roadmaps, and budget performance related to tooling and AI … comfortable building and interpreting executive-level dashboards Executive presence and ability to influence at C-level Experience with Amazon Bedrock or similar generative AI platforms Familiarity with ITIL/ITSM frameworks and workflow automation tools (e.g. Jira, Confluence) Knowledge of regulatory frameworks such as DORA and PCI Exposure to RPA, low-code/no-code tools, and AI-assisted service More ❯

and technical readiness to support services post go-live, helping to embed these services into business-as-usual operations. The role requires a strong understanding of IT Service Management (ITSM) principles and the (Information Technology Infrastructure Library) ITIL framework, excellent stakeholder engagement skills, and a commitment to ensuring that new digital solutions are not only delivered-but successfully adopted and … this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method . ITSM/ITIL experience mandatory, ideally qualified in ITIL Foundation. Experience of working within a service management function. Excellent grasp of service design phase processes. Excellent grasp of the transition-based More ❯

hours per week on-site, with an hourly rate of £14–£15, depending on experience. In this varied role, you’ll provide technical support in line with IT Service Management best practices, working across 1st, 2nd, and 3rd line issues. You’ll play a vital part in maintaining day-to-day ICT operations, supporting end-users, and contributing to key More ❯

time to market. Holistic Modernisation: Modernise the developer experience across organization & culture, DevOps practices & processes, tooling & automation, and architecture & design. Maximize Investments: Leverage and maximize clients' existing investments in ITSM tools and frameworks. Roadmap Development: Develop roadmaps to improve DevOps maturity and unlock value through NextGen technologies like Generative AI and Platform Product Management. Collaborative Transformation: Work with all organisational More ❯

workload Able to work proactively under their own initiative Experience with small project delivery Qualifications/Education required ITIL Foundation Certified or experience with ITIL Experience in using IT Service Management and CRM solutions is desirable More ❯

to work independently and collaboratively. Strong communication and relationship-building skills. Desirable: Experience in Further or Higher Education. Knowledge of FE funding methodologies and reporting requirements. Familiarity with IT service management principles, SLAs, and KPI reporting. A DBS check is required for this role; if you do not have one, Eden Brown can arrange it for you. If interested, please More ❯

Incidents with accurate reporting Understand the impact of incidents on SLA targets for prioritization Conduct post-mortems for all major incidents Maintain and improve incident data and reporting within ITSM Produce MIRS and performance reports on process maturity and tool adoption Provide timely management reports via the MIM KPI Dashboard What You Will Have Strong relationship management skills and a More ❯