3 of 3 IVR Jobs in the North of England

Insight Analyst

Hiring Organisation
CCA Recruitment Group
Location
Manchester, Lancashire, England, United Kingdom
Employment Type
Full-Time
Salary
£35,000 - £40,000 per annum
growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their ...

Intelligence & Speech Analyst

Hiring Organisation
CCA Recruitment Group
Location
City, Manchester, United Kingdom
Employment Type
Permanent
Salary
GBP 35,000 - 40,000 Annual
growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their ...

Group Customer Experience Platform Specialist role

Hiring Organisation
DFS Furniture Ltd
Location
Doncaster, South Yorkshire, Yorkshire, United Kingdom
Employment Type
Permanent
data, feedback, and customer needs, while ensuring content is kept accurate, up-to-date, and accessible for customers and colleagues. Bot, Chat, and IVR Flow Management: Own and manage chatbot and IVR flows, including scripts, prompts, and architecture - Partnering with Technology teams when required. Analyse chatbot performance, including: containment/… refine flows and improve customer experience and resolution accuracy. Benchmark competitor chatbots to identify best practices and opportunities for improvement. Ensure all bot and IVR flows are fully documented, including architecture and reasoning. Data, Insights & Continuous Improvement: Use article ratings, search behaviour, and performance data to refine content and self ...