3 of 3 IVR Jobs in Scotland

Technologies UK Ltd in the United Kingdom is seeking an expert AWS Solutions Architect to own the Amazon Connect platform architecture, including voice routing, IVR design and the call life cycle. You will lead architectural discussions, ensure solutions follow AWS Well-Architected Framework principles, and define integration patterns using Lambda ...

With: Voice & Telephony FloCX (Gamma/Cisco), FloOne and Floline+ Microsoft Teams Phone and Operator Connect SIP trunking and hosted VoIP platforms Yealink handsets IVR, call queues, voicemail and call routing Mobile and unified communications solutions Connectivity & Networking SoGEA, FTTC, FTTP and leased lines SonicWall, UniFi, Aruba and DrayTek networking ...

Your responsibilities Own the overall solution architecture for the Amazon Connect platform, including Voice routing and contact flows, IVR design and call life cycle, Agent experience and operational model Lead and contribute to deep architectural discussions, ensuring solutions follow AWS Well-Architected Framework principles (security, reliability, scalability, performance efficiency … Architect, with real-life solution architecture experience Good understanding of contact center technology landscape. Proven knowledge of Contact Center technologies including Interactive Voice Response (IVR), Voice Biometrics, Natural Language Processing, Telephony Integration CTI, Automatic Call Distribution ACD, Call Recording and Automation using AI/ML. Deep expertise on AWS contact ...