CX Solutions Consultant
- Hiring Organisation
- SVL
- Location
- Greater Glasgow Area, United Kingdom
platforms such as CXone, Amazon Connect, or similar technologies would be an advantage. · A good understanding of core contact centre technologies, including routing strategies, IVR design, digital channels, workforce optimisation, quality management, analytics, and performance management. · Familiarity with integration concepts, including APIs and RESTful services, and how CX platforms connect ...