9 of 9 IVR Jobs in the UK

define the chatbot strategy using Copilot Studio. Design AI for Supervisors including real-time dashboards, conversation intelligence, and sentiment analytics. Guide implementation of Intelligent IVR leveraging Azure Communication Services or integrated CCaaS platforms. Platform Integration & Governance Oversee the integration of telephony systems (e.g., Genesys, NICE, Five9, Azure Communication Services) into ...

dispatcher, dialog, permissions, auth, accounting, TLS, NAT traversal, RTPengine integration, scripting in KEMI/native config. · Operate FreeSWITCH as the media/B2BUA/IVR/conferencing layer: dialplans, modules (mod_sofia, mod_conference, mod_xml_curl), ESL, codec negotiation, and transcoding. · Manage Session Border Controllers (Oracle/Acme Packet ...

platforms such as CXone, Amazon Connect, or similar technologies would be an advantage. · A good understanding of core contact centre technologies, including routing strategies, IVR design, digital channels, workforce optimisation, quality management, analytics, and performance management. · Familiarity with integration concepts, including APIs and RESTful services, and how CX platforms connect ...

high-quality customer journeys across voice, web, mobile, and chat platforms . Key Responsibilities Design and execute end-to-end test strategies across voice (IVR/IVA), web, mobile (iOS/Android), and chat Create test plans and cases covering intent handling, ambiguity resolution, and business rules Perform functional, regression ...

competitive yet sustainable. Requirements: Proven experience as a Senior Software Engineer or similar role. Strong expertise in AWS services, particularly Amazon Lex, Contact Flows, IVR and Amazon Connect Proficiency in TypeScript, modern JavaScript frameworks and Python. Solid understanding of DevOps methodologies and tools (e.g., CI/CD, Serverless, Monitoring). ...

Comfortable in technical conversations (you don’t need to code, but you get how things work) Exposure to: Telephony/contact centre environments (SIP, IVR, PBX, PSTN) APIs, integrations or workflow-based systems Strong problem-solver who enjoys figuring things out when there’s no clear playbook Detail-oriented with ...

adaptable and keen to learn new technologies as these change over time Experience with other Telephony applications such as call recording, Workforce Management, Eckoh IVR, Dialler would be advantageous Strong workload management skills and working at pace We may be almost 160 years old, but were still leading ...

Amazon Connect is used across the business, while also getting into the detail of building and delivering voice flows. Responsibilities Design and build IVR and voice flows within Amazon Connect Take ownership of the AWS contact centre platform, driving best practice and improvements Act as a technical lead, providing guidance … aligned with AWS best practices What they’re looking for Proven experience building and delivering solutions in Amazon Connect Strong hands-on experience with IVR/voice flow development Experience working within AWS environments (Lambda, Lex, etc. beneficial) Ability to operate as both a developer and technical lead Experience gathering ...

Amazon Connect is used across the business, while also getting into the detail of building and delivering voice flows. Responsibilities Design and build IVR and voice flows within Amazon Connect Take ownership of the AWS contact centre platform, driving best practice and improvements Act as a technical lead, providing guidance … aligned with AWS best practices What they’re looking for Proven experience building and delivering solutions in Amazon Connect Strong hands-on experience with IVR/voice flow development Experience working within AWS environments (Lambda, Lex, etc. beneficial) Ability to operate as both a developer and technical lead Experience gathering ...