15 IVR Jobs

operating systems. Good network management skills. Understanding of CRM systems. Exposure to telephony technology and an ability to support e.g. Dialler/ICR/IVR systems). Conversant with Disaster Recover/backup solutions. Proficiency in troubleshooting hardware, software, and network issues. Familiarity with Active Directory, Microsoft Office 365, and more »

or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. more »

PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. communication, collaboration, and stakeholder management skills. certifications such more »

or PureEngage platforms, including configuration, administration, and integration capabilities. • Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). • Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. • Effective communication, collaboration, and stakeholder management skills. more »

or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. more »

meet business objectives and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical … implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing platforms (e.g. more »

meet business objectives and align with industry best practices. • Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. • Technology Evaluation and Selection: • Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical … implementation, with a focus on contact center technologies. • In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). • Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. • Strong understanding of cloud computing platforms (e.g. more »

meet business objectives and align with industry best practices. • Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: • Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical … platform, including its features, capabilities, APIs, and integrations. • In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). • Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. • Strong understanding of cloud computing platforms (e.g. more »

meet business objectives and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical … implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing platforms (e.g. more »

Service Cloud, App Cloud, Field Service Lightning, Marketing Cloud, Heroku, CPQ· Experience of sourcing AppExchange partner solutions to meet solution requirements, for example: CTI, IVR, Payment, Knowledge Management, Social Analytics, E-Signatures, Data Validation and Cleansing.· Detailed understanding of Salesforce governor limits, and how to work within them when designing more »

implementation, with a focus on contact center technologies. In-depth knowledge of contact centre concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing platforms (e.g. … meet business objectives and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact centre components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: Evaluate and recommend contact centre technologies, platforms, and vendors based on business requirements, technical more »

the best at what they do. Responsibilities In this role you will be working with a team that manages the operations of a global IVR system, assisting with the deployment of applications to AWS and on-premises architectures, across different environments. Additional tasks include monitoring the performance and the stability … of the IVR environment in all regions, (AMR, EMEIA and JAPAC), and responding to any needs in a timely manner. Requires some evening and weekend work, depending on business needs. Requirements In addition to excellent communication and client interaction skills you should have experience with: • Familiarity with AWS S3, EC2 more »

to work from home, but you will be expected to work from the London office as and when required Key responsibilities Design and Create IVR's flows in AWS Connect Manage/Design routing tables for Connect and Salesforce Able to define Technical Requirement and create specifications for developers Able … you Design, and define backend integration with Amazon Connect leveraging Lambda functions and Dynamo DB (or other services) Able to create, design and manage IVR flows in AWS Connect Should have good Salesforce Admin skills Able to define and set-up appropriate telemetric services (i.e DataDog) to support reporting and … continuous improvement of IVR solutions Experience of Telephony Solutions in large organisations Able to present to solutions and designs to a range of audiences Able to work with and train new staff Competencies Good verbal and written communication skills and a team player Excellent problem-solving skills and the ability more »

AWS IVR ENGINEER REQUIRED IN WELWYN GARDEN CITY* DURATION 6 months DAY RATE -COMPETITIVE VIA UMBRELLA LOCATION- SLOUGH (HYBRID) Join the best of the bunch! We're the UK's biggest 'virtual network operator' (we're powered by O2's network) and for over a decade now we've won … s more than just a 'methodology' to us - it's our way for everyone to give their best. About the role As an AWS IVR Engineer within the Run and Operate chapter, you will be helping the team migrate a third-party AWS Connect IVR solution to our own AWS … Run and Operate Chapter which manages the platforms and infrastructure used by many of the business services needed. This role is part of the IVR implementation squad and reports to the Run and Operate Chapter Lead. We are looking for the following skills & experience: . Significant commercial experience using AWS more »

Data Analyst/Information Analyst/Reporting Analyst/Telecoms Analyst/(Telephony – VoIP, IVR systems). This hugely successful software solutions company is enjoying massive growth. It’s well-established, has a great people culture and offers great prospects for the future. NB : Due to Security vetting requirements, candidates … status. This role sits in the enterprise-level Telco space. The client would ideally like someone to have a working understanding of VoIP and IVR, together with the concept of VOPs (virtual operators). Using various tools, you’ll be connecting to the client’s systems (speech-related products), extracting more »