10 of 10 IVR Jobs in the UK

resolution strategy during major outages in coordination with the Technical Manager. Perform deep root cause analysis (RCA) across contact center applications, voice, network, IVR, CRM, and infrastructure layers. Identify systemic weaknesses and eliminate repeat incidents through structural corrective actions. Author executive‐ready RCA documents including business impact, preventive actions ...

support, or workflow automation environments. Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya. Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows. Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling. This senior role ...

services Minimum 5 years of leadership experience in contact center environment preferred Experience with contact center enterprise software, and specifically deep domain experience in IVR/Routing/ACD and Work Force Management or Quality Management preferred Hands on experience of implementing AI/Digital products (such as Co‐pilot ...

services Minimum 5 years of leadership experience in contact centre environment preferred Experience with contact centre enterprise software, and specifically deep domain experience in IVR/Routing/ACD and Work Force Management or Quality Management preferred Hands‐on experience of implementing AI/Digital products (such as Co‐pilot ...

early and adoption is planned from the outset. Requirements Enterprise platform expertise – You’ve managed business‐critical platforms such as CRM systems, telephony or IVR solutions, or similar SaaS and COTS tools. Vendor and commercial management – You’re experienced in managing supplier relationships, negotiating contracts, and ensuring partners deliver against ...

quality technical and operational documentation * Experience working within secure or highly regulated environments * Strong communication and stakeholder engagement skills Desirable Experience * Contact centre or IVR configuration experience * Familiarity with legacy PBX platforms and migration strategies * Experience within large-scale multi-supplier delivery environments * Understanding of ITIL, change management, and service ...

Supplier Good understanding of Network Validation, Testing, Performance and Quality Experience with Drive Testing useful CS (MSS/MGW, SBC, STP, SMSC, HLR, IVR) PS (SGSN/SGW, PGW, PCRF, DNS, AAA) IMS (CSCF, MRF, TAS, ePDG) Good understanding of standards and architectures (3GPP, IETF, GSMA etc.) Core Network Protocols ...

modelling, and omnichannel integrations. Integrate GenAI capabilities into production deployments — including RAG pipelines, embedding search, and LLM prompt engineering. Manage contact centre infrastructure integrations: IVR, SIP, CTI, and omnichannel APIs. Client and Cross‐functional Collaboration Serve as the primary technical point of contact for assigned client engagements — translating business requirements … Gemini, Claude, etc.). Solid proficiency in Python (preferred) or Node.js for backend integrations and automation scripting. Experience with CX and contact centre infrastructure: IVR, SIP, CTI, and omnichannel API integrations. Skills & Competencies Ability to lead technical client conversations and translate complex requirements into implementation plans. Strong analytical and problem ...

home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce … telephony systems. The role is a remote position but requires regular meetings at the Newcastle contact centre. Key duties include data analysis to optimize IVR performance, maintenance and improvement of telephony platforms to enhance customer experience and operational efficiency, and thorough examination of performance data to manage call volumes. Candidates ...

home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce … centre and customer journey. The Executive will work remotely, with regular team meetings in Newcastle, focusing on data analysis to identify trends and boost IVR performance. Responsibilities include ownership of telephony platforms to improve customer experience, configure and maintain systems, and manage call volumes and spending. Candidates must have Excel ...