London, England, United Kingdom Hybrid / WFH Options
Experis - ManpowerGroup
Our client is looking for a Technical Business Analyst to join the team. Key Skills/requirements Experience in building, deploying, and supporting enterprise applications. Exposure to Contact Center - IVR, Genesys applications, and integration with third-party applications. Knowledge of the Contact Center domain. Understanding of infrastructure, network, and cloud networking. Develop software solutions by studying information needs, conferring with … this role, you should meet the following requirements: 8-10+ years of experience with applications running on the MS Windows platform. Working knowledge of Contact Centre applications like IVR, Genesys, etc. Good knowledge of IVR design and flow. Experience with workflows, custom workflows, business rules, and business process flows and their configurations as per requirements. Experience in call routing More ❯
responsibility for architecture against their aligned remit area. Essential requirements 8-10 + year experience for applications running in MS Windows platform. Working knowledge of Contact Centre applications like IVR, Genesys etc. Good knowledge on IVR and its designing with flow. Knowledge in Genesys Systems and technology. Experience with Microsoft Office products - O365, PowerPoint, Word, Teams and Excel. Experience with More ❯
the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc., this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As a CCaaS Application … Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Work effort estimations Enterprise ACD, CTI and IVR experience More ❯
the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As a CCaaS Application … Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and IVR experience including management of More ❯
the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As a CCaaS Application … Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and IVR experience including management of More ❯
the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As a CCaaS Application … Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and IVR experience including management of More ❯
the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As a CCaaS Application … Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and IVR experience including management of More ❯
the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As a CCaaS Application … Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and IVR experience including management of More ❯
the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As a CCaaS Application … Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and IVR experience including management of More ❯
the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As a CCaaS Application … Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and IVR experience including management of More ❯
the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As a CCaaS Application … Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and IVR experience including management of More ❯
the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As a CCaaS Application … Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and IVR experience including management of More ❯
the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As a CCaaS Application … Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and IVR experience including management of More ❯
the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As a CCaaS Application … Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and IVR experience including management of More ❯
the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As a CCaaS Application … Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and IVR experience including management of More ❯
the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As a CCaaS Application … Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and IVR experience including management of More ❯
the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As a CCaaS Application … Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and IVR experience including management of More ❯
the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As a CCaaS Application … Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and IVR experience including management of More ❯
the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client expectations. As a CCaaS Application … Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and IVR experience including management of More ❯
MUST HAVE SKILLS Minimum 5 years of experience in a client-facing sales engineer/presales/solution architect technical role required Previous experience in contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational AI) required Minimum 5 years of experience participating in the sales cycle at a technology company required Technical experience preferably sales-engineering &/or web-development experience More ❯
MUST HAVE SKILLS · Minimum 5 years of experience in a client-facing sales engineer/presales/solution architect technical role required · Previous experience in contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational AI) required · Minimum 5 years of experience participating in the sales cycle at a technology company required · Technical experience preferably sales-engineering &/or web-development experience More ❯
optimisation systems for property operations. You'll leverage technologies such as process mining, predictive analytics, and intelligent decision support systems, while also incorporating complementary AI capabilities including voice technologies (IVR, voice-to-text), computer vision (image and video-based diagnostics), and natural language processing where they provide strategic value. Beyond our customer-facing products, you'll drive internal operational excellence More ❯
bring expert knowledge of contact centre technologies specifically Amazon Connect. You'll also be proficient in designing, implementing and optimising contact centre environments including call routing, InteractiveVoiceResponse (IVR) and journey automation using Gen AI utalising Q In Connect integration within CRM systems. You'll have a background in application architecture, and business data or infrastructure architecture with working More ❯
LAN, WAN, content delivery, WLAN, managed IP PBX), managed security solutions (firewall, proxy, VPN), managed mobility Solutions, data center outsourcing (cloud, application hosting, managed storage), call center technologies (ACD, IVR, customer portal, WFM), or IT applications management (SOA, web services, RTE). If Verizon and this role sound like a fit for you, we encourage you to apply even if More ❯
decisions. Proactively participate in all stages of continuous improvement initiatives as well as new business requirements/projects. Business support of the telephony system, the Ops and telephony data, IVR configuration and reporting outputs. What you’ll bring: Skills and competencies Ability to work with various data modelling techniques and strategies including Kimble/Inmon, Data-Mesh etc. Apply knowledge More ❯
