18 of 18 IVR Jobs in the UK

CPaaS environment Demonstrable understanding of Twilio Flex, Twilio APIs, AWS and programmable communications platforms Strong understanding of secure payment integrations (e.g., PCI‐DSS, tokenisation, IVR payments, hosted payment pages) Understand the latent power of mining business critical data flowing across the CEP and how to present data in usable management ...

scalable, secure, and resilient contact centre environments across complex transformation programmes. Key experience required: End-to-end Amazon Connect solution architecture Contact flows, IVR, routing profiles, queues, and agent experience AWS Lambda, Lex Bots, APIs, and event-driven integrations Strong AWS cloud architecture background Integrations with Salesforce, ServiceNow, and other ...

major enterprise environment building and enhancing cloud contact centre capabilities using modern AWS technologies. Key experience required: Strong Amazon Connect implementation experience across IVR, routing, CTI and CRM integrations AWS services including Lambda, API Gateway, S3 and CloudWatch Experience with Amazon Lex, AI/ML services and LLM integrations TypeScript ...

supporting and/or managing business-critical telephony applications or unified communications platforms in a production environment, including user configuration, call flow design and IVR/dialler configuration. Hands-on incident management through to resolution, including coordination across internal teams and suppliers. Experience delivering changes/releases (planning, testing, implementation ...

solution validation About You Strong experience with Dynamics 365 Customer Service and/or Contact Centre transformation (CCaaS) Proven expertise in contact centre design (IVR, routing, omnichannel) and case management/CRM workflows Experience facilitating workshops and translating outputs into structured requirements and user stories Ability to work across business ...

high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/… shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across ...

high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/… shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across ...

high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/… shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across ...

high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/… shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across ...

client on GCP . This role combines conversational AI, data strategy, and customer engagement , acting as a trusted advisor to drive intelligent, data-driven IVR transformation . Key Responsibilities Act as the onsite Voice AI and Data Architecture lead , building strong relationships with banking stakeholders across business, data … teams. Design and deliver Voice AI/Agentic IVR solutions leveraging: Google CES/CXAS, Dialogflow CX/CCAI Vertex AI (LLMs, RAG, agent frameworks) Define and implement enterprise data architecture for Voice AI: Conversation data pipelines (Real Time + batch) Integration with data lakes, warehouses (BigQuery) Customer ...

Interactive Voice Response IVR CX Designer £400-430 per day Inside IR35 | Remote-First (1 day per month onsite) | Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant transformation of its customer contact experience and are looking for an experienced IVR CX Designer to help redesign … voice and conversational channels. This role will focus on improving the customer experience within a modern contact centre environment, designing intuitive, efficient and effective IVR journeys that reduce customer effort while increasing containment and resolution rates. The successful candidate will work closely with product owners, customer experience teams and contact ...

Interactive Voice Response IVR CX Designer (Apply online only) per day Inside IR35 Remote-First (1 day per month onsite) Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant transformation of its customer contact experience and are looking for an experienced IVR CX Designer to help … voice and conversational channels. This role will focus on improving the customer experience within a modern contact centre environment, designing intuitive, efficient and effective IVR journeys that reduce customer effort while increasing containment and resolution rates. The successful candidate will work closely with product owners, customer experience teams and contact ...

Interactive Voice Response IVR CX Designer £400-430 per day Inside IR35 Remote-First (1 day per month onsite) Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant transformation of its customer contact experience and are looking for an experienced IVR CX Designer to help redesign ...

Interactive Voice Response IVR CX Designer Find out more about this role by reading the information below, then apply to be considered. £400-430 per day Inside IR35 | Remote-First (1 day per month onsite) | Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant transformation … customer contact experience and are looking for an experienced IVR CX Designer to help redesign and optimise customer journeys xkybehq across voice and conversation Please click on the apply button to read the full job description ...

incomplete deliverables Take ownership of the platform through a structured handover and knowledge capture Produce and enhance technical documentation, including: Contact flows/IVR logic Routing and queue configuration Integration architecture Carry out hands-on engineering tasks including: Configuration changes Debugging and issue resolution System optimisation Support transition activity, including …/coexistence where required Essential Skills & Experience Strong hands-on experience with AWS solution development Proven expertise in Amazon Connect, including: Contact flow and IVR development Queue and routing logic Multi-channel configuration (voice, email, chat) Solid experience in system design and architecture Strong troubleshooting and optimisation capability within live ...

incomplete deliverables Take ownership of the platform through a structured handover and knowledge capture Produce and enhance technical documentation, including: Contact flows/IVR logic Routing and queue configuration Integration architecture Carry out hands-on engineering tasks including: Configuration changes Debugging and issue resolution System optimisation Support transition activity, including …/coexistence where required Essential Skills & Experience Strong hands-on experience with AWS solution development Proven expertise in Amazon Connect, including: Contact flow and IVR development Queue and routing logic Multi-channel configuration (voice, email, chat) Solid experience in system design and architecture Strong troubleshooting and optimisation capability within live ...

home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce … telephony systems. The role is a remote position but requires regular meetings at the Newcastle contact centre. Key duties include data analysis to optimize IVR performance, maintenance and improvement of telephony platforms to enhance customer experience and operational efficiency, and thorough examination of performance data to manage call volumes. Candidates ...

home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce … centre and customer journey. The Executive will work remotely, with regular team meetings in Newcastle, focusing on data analysis to identify trends and boost IVR performance. Responsibilities include ownership of telephony platforms to improve customer experience, configure and maintain systems, and manage call volumes and spending. Candidates must have Excel ...