1 to 25 of 29 IVR Jobs in the UK

center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc. 2+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact ...

work effectively in a fast-paced, complex enterprise environment. What you will be doing: Design and implement Amazon Connect contact flows, routing logic, and IVR solutions for voice and digital channels (live chat, voice, written channels) Build and deploy serverless integrations using AWS Lambda (Python/Node.js), API Gateway, DynamoDB ...

DynamoDB and CloudWatch. Proficiency in Python, and willingness to work in Terraform if you have not already. Understanding of contact centre concepts including IVR, routing, queueing and CRM integration. Comfort with version control, code review and CI/CD as normal ways of working. A methodical approach to debugging ...

customers to provide a broad array of AI customer experience services. These services deliver personalized experiences across a variety of channels (voice, email, chat, IVR), utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. The Executive AI Strategist will define, execute, and own business development ...

within customer service environments. Excellent stakeholder management and influencing skills. Desirable Experience UiPath or other enterprise automation platforms. Conversational AI, chatbot or IVR transformation programmes. Knowledge management transformation. Salesforce Administration or Service Cloud certification. Experience within high-volume customer service environments such as travel, hospitality or consumer services. ...

support operations depth Credible across service design, contact centre strategy, WFM and automation. AI & tooling fluency Understands AI automation in a CX context: IVR/chatbot design, agent assist tools, LLM-powered workflows. Speed to competence Gets up to speed fast on unfamiliar technology stacks. Can read a product ...

Desirable skills: Cognigy certification; advanced conversation design or voice UX experience, including persona design, tone-of-voice definition, dialogue repair strategy, multilingual copy design, IVR-to-voice-agent migration, containment optimisation, and usability testing. Contact-centre architecture experience Agent Copilot and Cisco Finesse integration experience SSML and advanced TTS tuning ...

continually on a journey of change. Key Responsibilities The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR’s, reporting, and omni-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers. The Job Work with ...

Connect Solution Architect to design, build, and scale cloud-based contact center solutions on AWS. You will own the solution architecture, including voice routing, IVR, and agent experience, while aligning to AWS Well-Architected principles. You will engage with customers to define requirements, lead architecture discussions, design integration patterns with ...

this area is being defined as we go. You’d rather stay above the detail. You'll be in call transcripts, eval results, IVR configs and provider onboarding sessions. You’re uncomfortable shipping when the underlying technology changes every month. Our mission to elevate later life doesn't resonate with ...

technologies. Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation). Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting. Collaborate with IT teams on tool enhancements, integrations, and upgrades. Evaluate emerging technologies and make recommendations for adoption. At DXC Technology, we believe ...

doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead and manage a team of journey managers and channel owners, ensuring cohesive delivery ...

Technologies UK Ltd in the United Kingdom is seeking an expert AWS Solutions Architect to own the Amazon Connect platform architecture, including voice routing, IVR design and the call life cycle. You will lead architectural discussions, ensure solutions follow AWS Well-Architected Framework principles, and define integration patterns using Lambda ...

tailor messaging to the audience Confident articulating solutions and business value, verbally and in writing Thorough understanding of contact centre technologies, including ACD, IVR, WFO, CTI and multi‐channel Experience designing or deploying contact centre solutions Knowledge of NICE CXone Mpower (AI‐powered omnichannel routing, WEM, real‐time analytics) highly ...

transformation projects within customer environments (experience with NICE CXone preferred). Strong knowledge of Contact Centre as a Service (CCaaS) technologies, including omnichannel routing, IVR, telephony, reporting, workforce engagement management (WEM), integrations, and APIs. Experience managing complex technology projects throughout the full project lifecycle, ensuring delivery to agreed timescales, budgets ...

transformation projects within customer environments (experience with NICE CXone preferred). Strong knowledge of Contact Centre as a Service (CCaaS) technologies, including omnichannel routing, IVR, telephony, reporting, workforce engagement management (WEM), integrations, and APIs. Experience managing complex technology projects throughout the full project lifecycle, ensuring delivery to agreed timescales, budgets ...

customer-facing delivery role, ideally with experience leading, mentoring or coaching a team of consultants or engineers Deep understanding of Anywhere365/AnywhereNOW workflows, IVR design, WebAgent and reporting, plus Dynamics 365 Contact Center capabilities (omnichannel routing, Copilot for Service, unified routing) Solid understanding of Microsoft Teams Phone integration with ...

solution lifecycle from requirements analysis through in-service support, covering areas such as Contact Center integrations, custom solutions and reporting, Professional Services Tools configuration, IVR web interfaces, workflow automation, and API-based integrations with Mitel and third‐party applications. The ideal candidate will work with minimal supervision while handling multiple ...

such as firewalls, NAC (e.g., 802.1X), segmentation and secure network access. Engineer voice and unified communications solutions (SIP, VoIP, SBCs, call routing, dial plans, IVR), ensuring call quality and reliability. Manage incident, problem and change processes, including root cause analysis, post-incident reviews and preventative improvements. Monitor and troubleshoot using ...

With: Voice & Telephony FloCX (Gamma/Cisco), FloOne and Floline+ Microsoft Teams Phone and Operator Connect SIP trunking and hosted VoIP platforms Yealink handsets IVR, call queues, voicemail and call routing Mobile and unified communications solutions Connectivity & Networking SoGEA, FTTC, FTTP and leased lines SonicWall, UniFi, Aruba and DrayTek networking ...

With: Voice & Telephony FloCX (Gamma/Cisco), FloOne and Floline+ Microsoft Teams Phone and Operator Connect SIP trunking and hosted VoIP platforms Yealink handsets IVR, call queues, voicemail and call routing Mobile and unified communications solutions Connectivity & Networking SoGEA, FTTC, FTTP and leased lines SonicWall, UniFi, Aruba and DrayTek networking ...

Consultant is responsible for the implementation of LexisNexis Risk Solutions’ identity products via all delivery channels (e.g., XML, Web Services, hosted web application, hosted IVR) as well as providing third-level escalation support to create, sustain, and enhance client-generated revenue. These activities may include providing technical and business process ...

Gamma/Cisco), FloOne, Floline+ Microsoft Teams Phone and Operator Connect SIP trunking (Gamma and Voicehost) Yealink handsets and desk phone estates Call routing, IVR, call queues and voicemail FloAnywhere and mobile solutions Connectivity & Networking SoGEA, FTTC, FTTP and leased lines DrayTek, UniFi and Aruba networking SonicWall firewalls and VLAN ...

will own project scope, budgets, risks and stakeholder relationships across multiple concurrent engagements. The role requires strong technical knowledge of contact centre solutions (ACD, IVR, SIP, WEM, reporting) and proven experience in budgets and financial performance. #J-18808-Ljbffr ...

Your responsibilities Own the overall solution architecture for the Amazon Connect platform, including Voice routing and contact flows, IVR design and call life cycle, Agent experience and operational model Lead and contribute to deep architectural discussions, ensuring solutions follow AWS Well-Architected Framework principles (security, reliability, scalability, performance efficiency … Architect, with real-life solution architecture experience Good understanding of contact center technology landscape. Proven knowledge of Contact Center technologies including Interactive Voice Response (IVR), Voice Biometrics, Natural Language Processing, Telephony Integration CTI, Automatic Call Distribution ACD, Call Recording and Automation using AI/ML. Deep expertise on AWS contact ...