24 of 24 IVR Jobs in the UK

with any of the following platforms: Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce. - 5+ years experience designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management - 3+ years experience in Software development/DevOps, with minimum of 3 successful deployments integrating contact center platforms with at More ❯

of XRM Toolbox • Excellent problem-solving and analytical skills • Strong communication and interpersonal skills Additional Key Experience Focus Points: • Dynamics 365 Omnichannel setup/configuration • Co-Pilot Studio voice (IVR flows) • Customisation to point 1 & 2 via code • Dynamics Marketing and Customer Insights • JavaScript security Notes: To be successfully appointed in this role, it is a requirement to hold or More ❯

of XRM Toolbox • Excellent problem-solving and analytical skills • Strong communication and interpersonal skills Additional Key Experience Focus Points: • Dynamics 365 Omnichannel setup/configuration • Co-Pilot Studio voice (IVR flows) • Customisation to point 1 & 2 via code • Dynamics Marketing and Customer Insights • JavaScript security Notes: To be successfully appointed in this role, it is a requirement to hold or More ❯

of XRM Toolbox • Excellent problem-solving and analytical skills • Strong communication and interpersonal skills Additional Key Experience Focus Points: • Dynamics 365 Omnichannel setup/configuration • Co-Pilot Studio voice (IVR flows) • Customisation to point 1 & 2 via code • Dynamics Marketing and Customer Insights • JavaScript security Notes: To be successfully appointed in this role, it is a requirement to hold or More ❯

of XRM Toolbox • Excellent problem-solving and analytical skills • Strong communication and interpersonal skills Additional Key Experience Focus Points: • Dynamics 365 Omnichannel setup/configuration • Co-Pilot Studio voice (IVR flows) • Customisation to point 1 & 2 via code • Dynamics Marketing and Customer Insights • JavaScript security Notes: To be successfully appointed in this role, it is a requirement to hold or More ❯

of XRM Toolbox • Excellent problem-solving and analytical skills • Strong communication and interpersonal skills Additional Key Experience Focus Points: • Dynamics 365 Omnichannel setup/configuration • Co-Pilot Studio voice (IVR flows) • Customisation to point 1 & 2 via code • Dynamics Marketing and Customer Insights • JavaScript security Notes: To be successfully appointed in this role, it is a requirement to hold or More ❯

developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 2+ years hands More ❯

how to best leverage Genesys Cloud CX Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs and promote CX-as-Code practices within CI/CD pipelines Partner with suppliers and cross More ❯

SMS, Messenger, and social media. Our AI engine 'Athena' is the brains behind much of our technology, from chat bots to speech analytics, real-time call transcription, speech-enabled IVR, and real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you'll own the early More ❯

environment. Key Responsibilities: * Design and deliver end-to-end solutions using Dynamics 365 CE, Power Platform, and Azure * Configure and optimise Omnichannel and CoPilot Studio (live chat, voice, messaging, IVR) * Develop custom business logic and workflows using C#, JavaScript, Power Automate, and Dataverse * Build and manage Power Apps (Canvas & Model-Driven), Power Pages, and Power BI dashboards * Integrate D365 with More ❯

with vector databases and retrieval pipelines for RAG architectures. Knowledge of cloud platforms (AWS, GCP, Azure) and MLOps tooling (MLflow, Kubeflow, or similar). Familiarity with voice-to-text, IVR, and/or computer vision systems is a plus. Strong understanding of software engineering best practices-testing, CI/CD, version control, code reviews. Excellent problem-solving skills and ability More ❯

Scrum, and how to make them work for real-world projects. 🎯 Bonus Points If You Have: 🚀 Fintech Automation: Hands-on experience with next-gen automation—from payment journeys and IVR integrations to .NET, React, and Azure-based solutions that streamline customer servicing and collections. 🚀 AI-Driven Delivery: Experience leading AI-enabled prototypes or proof-of-value projects, leveraging data insights More ❯

Scrum, and how to make them work for real-world projects. 🎯 Bonus Points If You Have: 🚀 Fintech Automation: Hands-on experience with next-gen automation—from payment journeys and IVR integrations to .NET, React, and Azure-based solutions that streamline customer servicing and collections. 🚀 AI-Driven Delivery: Experience leading AI-enabled prototypes or proof-of-value projects, leveraging data insights More ❯

Scrum, and how to make them work for real-world projects. 🎯 Bonus Points If You Have: 🚀 Fintech Automation: Hands-on experience with next-gen automation—from payment journeys and IVR integrations to .NET, React, and Azure-based solutions that streamline customer servicing and collections. 🚀 AI-Driven Delivery: Experience leading AI-enabled prototypes or proof-of-value projects, leveraging data insights More ❯

software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow). Experience with generative AI in the customer service domain is a plus. IVR/Routing/ACD experience preferred. Experience in business process improvement and customer success. Proven ability to independently handle senior executive audiences and stakeholders, provide thought leadership, and gain strategic More ❯

resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products More ❯

a plus Strong hands-on experience with system integration and testing Experience with System Integration Testing and User Acceptance Testing Strong understanding of API integrations across websites, payment portals, IVR, and ideally account-based ticketing systems Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are More ❯

Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user … experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing. Experience with systems integration and data synchronization strategies between Genesys, ServiceNow, and Salesforce. Proficient in Agile methodology, requirements lifecycle management, and tools like JIRA … PMI-PBA, or Agile Scrum Master/Product Owner. Exposure to API integrations and middleware platforms. Experience in working with Contact center Agent Automation channels, (Virtual Agents, Agent Assist, IVR Agent) AI usecases, and Routing of tickets. Enabling AI Platforms (NLP, Conversional AI, Generative AI, and AI Orchestrator) Experience with cloud contact center migrations or implementations using Genesys Cloud or More ❯

Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user … experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing. Experience with systems integration and data synchronization strategies between Genesys, ServiceNow, and Salesforce. Proficient in Agile methodology, requirements lifecycle management, and tools like JIRA … PMI-PBA, or Agile Scrum Master/Product Owner. Exposure to API integrations and middleware platforms. Experience in working with Contact center Agent Automation channels, (Virtual Agents, Agent Assist, IVR Agent) AI usecases, and Routing of tickets. Enabling AI Platforms (NLP, Conversional AI, Generative AI, and AI Orchestrator) Experience with cloud contact center migrations or implementations using Genesys Cloud or More ❯

Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user … experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing. Experience with systems integration and data synchronization strategies between Genesys, ServiceNow, and Salesforce. Proficient in Agile methodology, requirements lifecycle management, and tools like JIRA … PMI-PBA, or Agile Scrum Master/Product Owner. Exposure to API integrations and middleware platforms. Experience in working with Contact center Agent Automation channels, (Virtual Agents, Agent Assist, IVR Agent) AI usecases, and Routing of tickets. Enabling AI Platforms (NLP, Conversional AI, Generative AI, and AI Orchestrator) Experience with cloud contact center migrations or implementations using Genesys Cloud or More ❯

Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user … experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing. Experience with systems integration and data synchronization strategies between Genesys, ServiceNow, and Salesforce. Proficient in Agile methodology, requirements lifecycle management, and tools like JIRA … PMI-PBA, or Agile Scrum Master/Product Owner. Exposure to API integrations and middleware platforms. Experience in working with Contact center Agent Automation channels, (Virtual Agents, Agent Assist, IVR Agent) AI usecases, and Routing of tickets. Enabling AI Platforms (NLP, Conversional AI, Generative AI, and AI Orchestrator) Experience with cloud contact center migrations or implementations using Genesys Cloud or More ❯

Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user … experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing. Experience with systems integration and data synchronization strategies between Genesys, ServiceNow, and Salesforce. Proficient in Agile methodology, requirements lifecycle management, and tools like JIRA … PMI-PBA, or Agile Scrum Master/Product Owner. Exposure to API integrations and middleware platforms. Experience in working with Contact center Agent Automation channels, (Virtual Agents, Agent Assist, IVR Agent) AI usecases, and Routing of tickets. Enabling AI Platforms (NLP, Conversional AI, Generative AI, and AI Orchestrator) Experience with cloud contact center migrations or implementations using Genesys Cloud or More ❯

MUST HAVE SKILLS Minimum 5 years of experience in a client-facing sales engineer/presales/solution architect technical role required Previous experience in contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational AI) required Minimum 5 years of experience participating in the sales cycle at a technology company required Technical experience preferably sales-engineering &/or web-development experience … business requirements to technology team/s Currently reside in London UK required MUST HAVE ONE OR MORE OF THE FOLLOWING SKILLS Previous experience in contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational AI). Previous experience in RPA or Process Automation Previous experience in AI or ML technologies preferably using LLM's. OTHER SKILLS: Confidence and strong presentation skills More ❯

of leading a Consulting practice focused on Contact Centre technology with evidence of building capability and capacity Technical and customer delivery experience of working with: Contact Centre Architecture & Integration (IVR, CTI, CRM, Unified Intelligent Routing) Contact Center Hardware/Device Vendors Telecommunications Carriers & SIP Trunk Providers Workforce optimisation Microsoft Teams Calling Microsoft Teams and its integration with Dynamics 365 Nuance … or other IVR technologies Unified Communications as a Service Dynamics 365 Customer Service CoPilot Studio or other customer service AI tooling Personal Situation Self-driven, agile, innovative, results-orientated with a positive outlook and a clear focus on high quality and client satisfaction PersonalSituation The candidate would ideally have easy access to our London offices Requirement to travel to client More ❯