2 of 2 IVR Jobs in Suffolk

exposure to Agile/Scrum development processes Hands-on experience with Cyara/Hammer/Botium for automated testing and of contact center and IVR/Chatbot flows. Key Competencies Automation design and architecture Test strategy and planning Code quality and maintainability Debugging and problem solving Collaboration and teamwork Continuous ...

strong service delivery. Oversee the design, management, and optimisation of IT infrastructure, networks, and cloud environments (Azure/AWS) Manage all call routing, IVR systems, and queue management to ensure accurate, efficient, and immediate call handling. Develop and execute a long-term technology strategy that aligns with the company ...