2 of 2 IVR Jobs in the West Midlands

content approval, periodic sign-off (quarterly, half-yearly, annually), and lifecycle management. Champion the continuous improvement cycle by using data, customer feedback (including IVR surveys), and speech analytics to assess programme effectiveness and recommend enhancements. Promote a knowledge-sharing culture across the organisation by delivering training, communications, and awareness programmes ...

contact centre projects, from initiation through delivery and handover to operations. Lead projects involving Genesys (Cloud or On-Prem) contact centre solutions, including voice, IVR, routing, reporting, and integrations. Oversee implementation and optimisation of Nuance solutions (IVR, speech recognition, conversational AI, voice biometrics). Develop and manage project plans, schedules … customer experience (CX) projects. Strong hands-on project experience with Genesys contact centre platforms (Cloud, Engage, or equivalent). Experience working with Nuance technologies (IVR, speech recognition, conversational AI, or voice solutions). Solid understanding of contact centre operations, call flows, IVR design, routing strategies, and reporting. Strong stakeholder management ...