3 of 3 IVR Jobs in the North of England

architecture, lead key design decisions, and ensure scalable and secure CCaaS capabilities. Key Responsibilities Design end-to-end CCaaS architecture using Amazon Connect Define IVR and call routing logic aligned with Salesforce Produce the target state architecture (BYOT likely) Ensure security, compliance, and performance optimisation Collaborate with DevOps on deployment ...

architecture, lead key design decisions, and ensure scalable and secure CCaaS capabilities. Key Responsibilities Design end-to-end CCaaS architecture using Amazon Connect Define IVR and call routing logic aligned with Salesforce Produce the target state architecture (BYOT likely) Ensure security, compliance, and performance optimisation Collaborate with DevOps on deployment ...

capable of handling multi-step workflows Integrate solutions with Azure, Microsoft 365, Power Platform, APIs, and internal systems Lead development of an AI-powered IVR system, conversational agents, and automated ticketing interactions Implement call transcription, insight generation, and predictive support recommendations Build internal and client-facing data dashboards and commercial ...