5 of 5 IVR Jobs in the South East

within customer service environments. Excellent stakeholder management and influencing skills. Desirable Experience UiPath or other enterprise automation platforms. Conversational AI, chatbot or IVR transformation programmes. Knowledge management transformation. Salesforce Administration or Service Cloud certification. Experience within high-volume customer service environments such as travel, hospitality or consumer services. ...

doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead and manage a team of journey managers and channel owners, ensuring cohesive delivery ...

ongoing maintenance of workflow and operational data solutions, making sure they align with wider data infrastructure and operational processes.Produce digital performance insight across IVR, chatbot and online journeys, spotting opportunities to improve customer experience and self serve effectiveness.Deliver accurate, compliant complaints and regulatory reporting, ensuring outputs are auditable and meet ...

services Minimum 5 years of leadership experience in contact center environment preferred Experience with contact center enterprise software, and specifically deep domain experience in IVR/Routing/ACD and Work Force Management or Quality Management preferred Hands on experience of implementing AI/Digital products (such as Co-pilot ...

Must have skills: -Amazon Connect -AWS Lambda -NodeJS Good to Have Skills: - Terraform - TypeScript Detailed skill set: - Amazon Connect instance setup & configuration - Contact flow & IVR design (inbound/outbound routing) - Terraform (Infrastructure as Code) - AWS DynamoDB - AWS S3 - API integrations Main Responsibilities: - Lead the amazon connect development. Own the full ...