2 of 2 IVR Jobs in the South East

Service Desk Ops Manager

Hiring Organisation
Hackajob Ltd
Location
Farnborough, Hampshire, South East, United Kingdom
Employment Type
Permanent
chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption At DXC Technology, we believe ...

Telephony Engineer - eDV Cleared

Hiring Organisation
Searchability NS&D
Location
London, South East, England, United Kingdom
Employment Type
Full-Time
Salary
£40,000 - £75,000 per annum
quality technical and operational documentation * Experience working within secure or highly regulated environments * Strong communication and stakeholder engagement skills Desirable Experience * Contact centre or IVR configuration experience * Familiarity with legacy PBX platforms and migration strategies * Experience within large-scale multi-supplier delivery environments * Understanding of ITIL, change management, and service ...