2 of 2 Incident Management Jobs in Basildon

Daily Operational checks and tasks and transferring to other teams within IT where necessary Liaise with third party suppliers to resolve issues Alert IT Management to significant issues. Following Incident management and Request fulfilment processes. Assist with documentation of Service Desk procedures Assist with developing and maintaining … Configuration Management Database Shadow external suppliers during installations/upgrades. Provide planned assistance with IT Projects Provide analysis of Infrastructure and documentation of procedures as required Update knowledge base with resolution information Undertake any other project work as required More ❯

Daily Operational checks and tasks and transferring to other teams within IT where necessary Liaise with third party suppliers to resolve issues Alert IT Management to significant issues. Following Incident management and Request fulfilment processes. Assist with documentation of Service Desk procedures Assist with developing and maintaining … Configuration Management Database Shadow external suppliers during installations/upgrades. Provide planned assistance with IT Projects Provide analysis of Infrastructure and documentation of procedures as required Update knowledge base with resolution information Undertake any other project work as required More ❯