6 of 6 Incident Management Jobs in Essex

ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs). Escalate issues appropriately and follow established incident management and escalation procedures. Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities. Create … support product improvements. Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance. Utilise help desk, ticketing, and case management tools to manage support workload. Support configuration, updates, and usage queries relating to internal platforms and operational systems. Requirements: Strong understanding of software, operating ...

strong database and OS administration skills, and a deep understanding of system copies, transports, upgrades, and security. They must excel in troubleshooting, monitoring, and incident management, while ensuring compliance and system resilience. Strong soft skills (communication, documentation, teamwork) are as critical as technical expertise. Future-ready engineers should … NetWeaver, S/4HANA, SAP Cloud Connecter, SAP UI5/Fiori Essential - System Copies & Client Administration Refreshing systems, managing clients, transports Transport Management System (TMS) Moving changes across landscapes SAP Kernel Upgrades & Patching Keeping systems secure and updated - Solution Manager (SolMan) - Monitoring, Change Request Management (ChaRM), and EarlyWatch ...

upgrades, and patching Administer HANA DB, Sybase ASE, and other databases with backup, recovery, and performance tuning Conduct system copies, client administration, and transport management Monitor systems and troubleshoot incidents while ensuring compliance and security Collaborate with developers, functional consultants, and infrastructure teams Must-Have Skills: SAP Basis & System … Administration Database Administration & Backup/Recovery OS Knowledge (Linux/Unix/Windows) System Monitoring & Incident Management Transport Management & Kernel Upgrades User & Role Administration Nice-to-Have/Future Skills: Automation & Scripting (Shell, Python, PowerShell) High Availability & Disaster Recovery SAP on Cloud (Azure) & S/4HANA Migration ...

always maintained to the highest possible standards. You will provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. As one of the shift engineers, you will be working a 12hr continental shift pattern over a 24/… Identifying faults and accurately diagnosing root causes Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers Management of site permit process Being the High Voltage Authorized Person & all associated duties including Management of Inspection & Testing programme Management of Fire ...

including budgeting, forecasting, cost tracking, and vendor/contract oversight. Monitor quality, performance metrics, and benefits realisation; implement corrective actions as needed. Stakeholder & Vendor Management Engage CIO/CTO, business unit leaders, Legal, Compliance, Security, and Procurement. Manage third-party vendors, managed services, and integrators; formalise contracts, SLAs … performance reviews. Risk, Issue, Change, and Communications Management Proactively identify risks and implement mitigation strategies; maintain risk appetite alignment with governance. Manage change communications to business units, IT teams, and executive sponsors; prepare training and adoption plans where required. Training & Capability Development Design, implement, and run scalable training programmes ...

secure gateways. Ensure systems are configured in line with security best practices. Monitor for security threats and respond to incidents in line with incident management procedures. Investigate root causes and implement corrective and preventative actions. Conduct regular vulnerability scanning, risk assessments, and remediation activities. Work with stakeholders ...