7 of 7 Incident Management Jobs in Belfast

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service … Delivery Managers and Recovery. Please note you must be eligible to gain security clearance and NI access. The Role As a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process … and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to resolution * Coordination and communication throughout the incident life cycle * Facilitate conference calls where necessary * Escalate where appropriate * Verification of resolution details * Production of Management Incident More ❯

the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the NCA directly … privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end … internal and/or external) functions: Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement. Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design: Collaborating with internal and More ❯

Overview: Remote based My client are seeking an experienced Major Incident Manager to join them on a remote basis. You will be responsible for overseeing and managing all high-severity incidents, ensuring effective communication and coordination across stakeholders to restore services swiftly and efficiently. Key to this role will involve taking full ownership of major incidents, acting as the … central point of contact between service delivery teams and technical recovery resources. In addition to managing the incident lifecycle, you will also contribute to ongoing process improvements and help shape service enhancement initiatives within the team. Key Responsibilities: Take full ownership of all high-severity incidents from initiation to resolution. Assess and verify incident priority, updating and reallocating … as necessary. Determine the severity and impact of incidents to ensure appropriate escalation and response. Coordinate and communicate effectively throughout the incident lifecycle. Facilitate technical and management conference calls during incidents as required. Provide clear and timely updates to stakeholders throughout major incidents. Ensure timely progression of incidents in line with defined processes and service level agreements. Confirm More ❯

help ensure stability and continued growth of our global infrastructure. The role requires hands-on knowledge of various distributed market data platforms, with great Linux scripting, networking, and project management experience. Role Responsibilities Market Data & Solace CI/CD: Support and continually refine current Market Data Infrastructure hardware and software packages/configurations/scripts Market Data & Solace BAU … Vendors in AMER, APAC and EMEA to maintain the global Market Data Infrastructure ITIL Process: Work well in a dynamic demanding environment that follows ITIL processes and policies like Incident Management, Change Management, Service Design and Service Operations while demonstrating strong interest in emerging tools and technologies within the industry. Communication & Presentation: Excellent organizational, verbal interaction and … and Fixed Income markets. Excellent problem skills within the Market Data and Solace environments. Excellent written and oral communication skills. Experience collaborating directly with vendors and exchanges. Proven project management skills. Non-Essential A ruthless approach towards automation Experience in programming or scripting languages Experience supporting message-based architecture AWS Certification to 'Cloud Practitioner' level or above or equivalent More ❯

manage the technical security of our ICT environment and specifically the technical elements of our ISO 27001 certified ISMS ensuring a robust risk managed environment, carrying out technical assessments, incident management and reporting. Requirements 1. Experience of developing, implementing, and managing policies, procedures, and best practices to ensure a secure Information Security Management System (ISMS) certified to … Cyber Essentials, GovAssure or ISO 27001 standard or equivalent. 2. Experience in IT security risk management and analysis including experience in: - Defining and managing security incident plans, procedures, and investigations. - Conducting risk assessments. - Reporting and measuring the impact of security measures. - Managing Penetration and/or audit schedules. 3. Experience of using ICT Monitoring technologies to help ensure … and assure the integrity of information held in ICT systems. 4. A track record of the recent management of a secure computer network infrastructure with demonstrable experience of managing the security of a hybrid cloud environment. 5. Ability to document and communicate security risks and mitigation strategies to non-technical stakeholders. - Excellent verbal and written communication skills. - Strong organisational More ❯

manage the technical security of our ICT environment and specifically the technical elements of our ISO 27001 certified ISMS ensuring a robust risk managed environment, carrying out technical assessments, incident management and reporting. Requirements 1. Experience of developing, implementing, and managing policies, procedures, and best practices to ensure a secure Information Security Management System (ISMS) certified to … Cyber Essentials, GovAssure or ISO 27001 standard or equivalent. 2. Experience in IT security risk management and analysis including experience in: - Defining and managing security incident plans, procedures, and investigations. - Conducting risk assessments. - Reporting and measuring the impact of security measures. - Managing Penetration and/or audit schedules. 3. Experience of using ICT Monitoring technologies to help ensure … and assure the integrity of information held in ICT systems. 4. A track record of the recent management of a secure computer network infrastructure with demonstrable experience of managing the security of a hybrid cloud environment. 5. Ability to document and communicate security risks and mitigation strategies to non-technical stakeholders. - Excellent verbal and written communication skills. - Strong organisational More ❯

complex network issues and provide guidance as needed. Document all actions taken, troubleshooting steps, and resolutions in a clear and concise manner. Adhere to established processes and procedures for incident management, service restoration and documentation. Produce initial/interim root cause analysis documentation for both internal and external use. Participate in on-call weekend shifts on a rotational More ❯