Belfast, County Antrim, Northern Ireland, United Kingdom
People Source Consulting
collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incidentmanagement requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer … in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. more »
collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incidentmanagement requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer more »
technical issues through collaboration and best practice troubleshooting. Identify cases necessitating escalation and liaise with subject matter experts, Engineering, or Management. Create and manage incidentmanagement requests directed to product/engineering groups. Facilitate technical collaboration and engagement, involving Product Engineering teams, Services, Support, and Regions. Contribute to more »
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
People Source Consulting
initiatives and automation. Troubleshoot and resolve technical issues for customers, following best practices. Identify cases that require escalation to 3rd line. Create and maintain incidentmanagement requests. Key Required Experience: Support experience investigating complex Microsoft 365 issues relating to performance, administration, site configuration and customization. General understanding of more »