2 of 2 Incident Management Jobs in County Antrim

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service … Delivery Managers and Recovery. Please note you must be eligible to gain security clearance and NI access. The Role As a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process … and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to resolution * Coordination and communication throughout the incident life cycle * Facilitate conference calls where necessary * Escalate where appropriate * Verification of resolution details * Production of Management Incident More ❯

IT tools and services provided by the current supplier. A key aspect of your role will be to assess the service we are receiving, contributing to the tracking and management of service performance in partnership with them. You will also work alongside the current supplier's IT team as they implement a new SAP S/4HANA system. Critically … future SAP solution owned by Airbus . This requires a strategic mindset, the ability to see the big picture, and a proactive approach to long-term planning. Service Performance Management (Transition Period): During the transition, you will assess the IT services received from the existing supplier and contribute to the tracking and management of their service performance in … and production) within the SAP environment. Proactively monitor system health, performance, and stability. HANA Landscape Administration: Administer and monitor the SAP HANA landscape, ensuring optimal performance and availability. Change Management & Transport: Coordinate and manage end-to-end change management and transport processes within the SAP landscape, ensuring adherence to structured approaches that minimize risk. Incident Management More ❯