9 of 9 Incident Management Jobs in Bristol

controlled and sensitive operational environment. You will be responsible for building and developing the team, improving IT service delivery processes, defining service standards, managing incident, request, change and escalation processes, and supporting the transition of new services into live operation. You will work closely with IT, security, technical … business stakeholders, acting as a bridge between service delivery, operational requirements and secure working practices. This role will also involve vendor management, KPI reporting, continual service improvement and supporting the development of secure internal working environments. IT SERVICE DELIVERY MANAGER ESSENTIAL SKILLS: Proven experience in an IT Service Delivery ...

Design and implement the Minimum Standard GenBI Release Model , including: readiness criteria go-live approval model scaling guardrails Embed release controls into playbooks Service & Incident Management Define and operationalise a GenBI service model , including: incident management fault reporting ownership across the 'BI as a Service … impact on quality, speed and consistency Key Deliverables (2026) Minimum Standard GenBI Testing Framework (live and auditable) Minimum Standard GenBI Release Model (in operation) Incident & service management model (embedded) Standards integrated into playbooks and onboarding Defined and piloted approach to MCP/automated quality tooling Success Criteria ...

Delivery Manager Overview We are seeking an experienced Service Delivery Manager to lead the delivery of a growing managed services function focused on platform management, security, telemetry, and observability solutions. This is a strategic, hands-on leadership role responsible for ensuring high-quality service delivery across multiple customer accounts … improvement initiatives are embedded into day-to-day operations. Governance & Reporting Own service governance, including SLA monitoring, reporting, and operational performance metrics. Produce accurate management reports that provide meaningful insight into service quality, customer satisfaction, and team performance. Maintain clear service boards, delivery dashboards, and operational documentation. Ensure delivery ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum ...

/CD tooling experience. Scripting experience with PowerShell, Python, Bash or Go. Experience supporting and operating production environments. Knowledge of monitoring, observability and incident management. Understanding of security and compliance best practices. Excellent communication skills and a collaborative approach. Passion for continuous improvement and knowledge sharing. Desirable Microsoft Azure ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching – Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security Proactive Appointments Limited ...

engineering standards, golden paths, reusable modules and platform patterns. Build observability strategies using Prometheus, Grafana, OpenTelemetry and modern APM tooling. Improve reliability through SLOs, incident reviews and Site Reliability Engineering (SRE) practises. Embed DevSecOps, supply-chain security and secure CI/CD practises. Drive cloud-native modernisation and legacy … service engineering. Observability tools including Prometheus, Grafana, OpenTelemetry, ELK, Datadog, Dynatrace or New Relic. DevSecOps and supply-chain security. SRE practises, SLOs, SLIs and incident management. Platform governance, cloud standards or landing zones. FinOps and cost optimisation. We are particularly interested in candidates who have worked in large-scale ...

hour (Inside IR35) We are looking for an experienced Project Security Consultant to support the delivery of security governance, assurance, and risk management across high-profile UK programmes. Key Responsibilities Act as the security lead for assigned projects. Manage project security risks and maintain Security Management Plans … project planning, change control, and delivery activities. Essential Experience Experience supporting security governance within project or programme environments. Strong background in security risk management and maintaining risk registers. Experience producing security documentation and supporting audit and assurance activities. Ability to communicate security risks and governance updates to senior stakeholders. ...