15 of 15 Incident Management Jobs in Bristol

line capability wherever and whenever required. We are looking for an experienced product security practitioner with expertise in developing and maintaining robust product security management systems for defence and government customers. The Chief Product Security Engineer will take responsibility for ensuring that all security aspects of the design, development … teams, including in terms of: Deriving security requirements Undertaking security risk assessments for products Preparing security risk mitigation plans Review and approval of Security Management plans Security policy maintenance and monitoring Production of LoB security metrics Management of attendance at external security forums Attendance and support to the … Security Special Interest Group Lead security incident management teams during incident/crisis situations in conjunction with the Lead Product Security Engineer(s) The Chief Product Security Engineer has delegated authority within the independent Design Integrity function, responsible for the following elements: Security process maintenance and monitoring More ❯

required Troubleshoot incidents, escalate complex issues to relevant teams, and follow through to resolution. Develop and maintain comprehensive technical documentation , including: Knowledge base articles Incident reports/Incident Management Knowledge transfer materials Collaborate with cross-functional teams to evaluate and implement new solutions or features for shop … new releases and system updates. Support pre-MIP feature testing and validation in test environments. Ensure adherence to ITIL standards and best practices in incident and change management. Qualifications: Proven experience in manufacturing IT support roles, preferably in an aerospace or industrial environment. Solid hands-on experience with Manufacturing … experience. We specialize in digital systems (IT, embedded software, electronics and systems engineering) and industrial performance (quality assurance, supply chain, operational excellence and project management). Our expertise serves various technology sectors such as automotive, aerospace, defence, rail and energy while providing distinctive support for their development and operations. More ❯

will play a vital role in resolving technical issues, ensuring customer satisfaction, and collaborating with teams to deliver seamless service desk operations. Key Responsibilities: Incident Management: Efficiently log, categorise, and prioritise incidents and service requests via phone, email, or ticketing systems. Troubleshooting: Diagnose and resolve hardware, software, and … exceptional customer service by keeping users informed about the progress and resolution of their requests. Documentation: Maintain accurate records of troubleshooting steps, resolutions, and incident details in the ticketing system. User Support: Assist with tasks such as account creation, password resets, and access issues across various systems. Continuous Improvement … Identify recurring issues and suggest process enhancements to reduce incident rates. Collaboration: Work closely with other IT teams to ensure effective resolution of escalated issues and a seamless user experience. Key Skills and Experience: Technical Knowledge: Proficient in Windows OS, Microsoft Office Suite, desktop applications, and ticketing systems. Experience More ❯

will play a vital role in resolving technical issues, ensuring customer satisfaction, and collaborating with teams to deliver seamless service desk operations. Key Responsibilities: Incident Management: Efficiently log, categorise, and prioritise incidents and service requests via phone, email, or ticketing systems. Troubleshooting: Diagnose and resolve hardware, software, and … exceptional customer service by keeping users informed about the progress and resolution of their requests. Documentation: Maintain accurate records of troubleshooting steps, resolutions, and incident details in the ticketing system. User Support: Assist with tasks such as account creation, password resets, and access issues across various systems. Continuous Improvement … Identify recurring issues and suggest process enhancements to reduce incident rates. Collaboration: Work closely with other IT teams to ensure effective resolution of escalated issues and a seamless user experience. Key Skills and Experience: Technical Knowledge: Proficient in Windows OS, Microsoft Office Suite, desktop applications, and ticketing systems. Experience More ❯

Contribute to peer reviews of solution designs and related code. Collaboration and Strategy: Work closely with offshore development teams. Contribute to departmental strategy, people management, and recruitment. Support incident management and reporting. KPIs and SLAs: Maintain agreed-upon performance metrics and service level agreements. Digital Delivery Strategy More ❯

Contribute to peer reviews of solution designs and related code. Collaboration and Strategy: Work closely with offshore development teams. Contribute to departmental strategy, people management, and recruitment. Support incident management and reporting. KPIs and SLAs: Maintain agreed-upon performance metrics and service level agreements. Digital Delivery Strategy More ❯

Manager to embed operational resilience and business continuity plans. Influence internal stakeholders to address resilience and continuity needs. Prepare reports for Boards and Executive Management to ensure understanding and compliance with standards and regulations, including DORA regulations across UK, Ireland, and Canada. Lead and participate in relevant committees and … upheld and remediation programs are in place. Manage daily resilience workstreams and team activities, coordinating planning efforts. Provide timely updates and reports to senior management and stakeholders. Support incident management and maintain records of incidents and resilience activities. Lead, motivate, and develop team members, managing recruitment, performance … have experience with continuity standards and operational resilience regulations (FCA & PRA), with strategic thinking and integration of legal/regulatory requirements. Strong leadership, relationship management, and communication skills are essential. Experience in legal, law firms, or insurance industries, especially within regulated environments, is desirable. Additional skills include: Excellent communication More ❯

are managed appropriately and remediated according to agreed timescales. Assisting in the creation, testing, and implementation of response and recovery plans in support of incident management threat modelling. Researching and investigating attack techniques and recommending ways to defend against them. Supporting the Security function in all aspects of … Security operations and management reporting. Performing technical assessments of new and existing processing systems, identifying potential weaknesses and recommending suitable protection measures. Participating in red teaming and simulation exercises (technical & non-technical), to better understand our cyber-attack and defence posture, rehearse responses, and evaluate readiness. Assisting with the More ❯

and availability. Perform systems administration activities to ensure the smooth operation of applications across multiple platforms Coordinate and communicate with impacted stakeholders as per incident management process. Demonstrate ownership of events and incidents through to restoration Perform daily shift handovers to peers and management across multiple geographies. … well under pressure A keen interest and desire to work within the security arena Ability to communicate effectively at all levels up to senior management This role will need to participate in weekends and holidays on-call support as and when required. More ❯

risk assessments, analysis and advice to clients within the Defence Sector. Day-to-day, you'll be a key stakeholder in the Security Risk Management process, working closely with our clients to identify and respond to cyber threats and security risks. Your responsibilities will include: Providing subject matter expertise … security requirements and vulnerabilities, escalating unresolved vulnerabilities when appropriate. Managing the effective coordination of all security-related activities, including but not limited to, queries, incident management, document reviews and testing. This role is 37 hours per week based at our customer site near Corsham. Hybrid working patterns available. … of JSP440 and JSP604. Experience of SbD and the application of it to MoD Products, Services or Systems. Good understanding of proactive security risk management, with experience in the completion of Risk Balance Cases, Risk Balance Decisions and Security Cases. Good understanding of configuration management and the through More ❯

Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams with technical tasks, including verification of data generated by machine-learning processes … to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries. ● Work to predefined procedures and respond to customers in line with company policy. ● Carry … base detailing resolutions for common issues and requests. ● Verification of acquired and generated data. ● Perform data quality processes as required. ● Interact with effective asset management processes. Personal Qualities and Experience Essential: A collaborative approach to working. Strong communication skills - written, on the phone and in person. Experiencing accessing and More ❯

and availability Perform systems administration activities to ensure the smooth operation of applications across multiple platforms Coordinate and communicate with impacted stakeholders as per incident management process Demonstrate ownership of events and incidents through to restoration Support critical systems that handle sensitive and proprietary data Create, maintain and More ❯

and availability Perform systems administration activities to ensure the smooth operation of applications across multiple platforms Coordinate and communicate with impacted stakeholders as per incident management process Demonstrate ownership of events and incidents through to restoration Support critical systems that handle sensitive and propri... More ❯

scale/enterprise environment. Experience in Microsoft Azure Platform services (Compute, Storage, Networking etc.). Managing/Operating/Troubleshooting experience in Azure. Azure Management - Azure Monitor, Monitoring Agents, KQL, ARM template, Azure Policies, IaC and deployment models. Infrastructure as code experience, ideally Azure DevOps, ARM, Bicep, ADO - Azure … DevOps. Strong fault analysis/determination and problem solving skills. Able to perform work under continuous deadlines. Experience with ITIL compliant incident management. Documenting troubleshooting and problem resolution steps. Scripting experience with PowerShell. Patch Management experience in the cloud. Ready to work with a customer support model in … place. Demonstrate ownership of incident tracking, triage, mitigation, and resolution. Initiating process changes designed to improve efficiency. Partner with peers and stakeholders to improve tools, processes and customer support. Responsibility for achieving agreed SLA/OLA/KPI objectives. Manage the initial response and platform issues, triaging for Alerts More ❯

to facilitate effective service health monitoring and performance. Collaborate and ensure regular dialog with ITIL Functions (Change Delivery, Service Transition, Problem/Event Mgmt., Incident Mgmt.) and Business & Service Partners/Managers to ensure common understanding on service health, service planning and strategy. Find opportunities for service improvements, discuss … partners and drive the RFC (request for change) as needed. What will make you stand out? You have 8+ years experience in IT service management and service delivery with practical experience of service and process design, implementation and improvement. You have a proven track record in governing and managing … following are not necessary to apply but will make you stand out: IT relevant Diploma or Degree ITIL Certification Desirable IT Audit and Risk Management Certification Essential Qualifications There are no specific qualifications or minimum educational requirements needed for this role. More about the team Data Solutions within the More ❯