2 of 2 Incident Management Jobs in Bristol

Recruitment Team to review. DUTIES Your duties as the IT Support Engineer/1st Line Technical Support Service Desk Analyst include: Incident Management: Act as the first point of contact for technical issues, triaging and resolving user problems Technical Troubleshooting: Diagnose and fix Windows 10/11, Microsoft … update and manage tickets through to resolution using PSA/RMM tools Customer Communication: Provide clear updates and maintain strong customer service throughout Escalation Management: Escalate complex issues with accurate and detailed notes System Monitoring : Respond to alerts and assist with routine maintenance tasks Documentation: Create and update knowledge ...

managed delivery model. You will work across structured and semi-structured data from key internal systems, including HR, care delivery, finance, estates, medication and incident management to build reusable data pipelines, semantic models and certified datasets. Your work will directly support operational teams, strategic planning and improved outcomes ...