20 of 20 Incident Management Jobs in the South West

Job summary As a Security Officer, you will rotate around the CSOC into 4 main areas: Protective Monitoring, Incident Management, Threat Intelligence and Threat Hunting. As part of Protective Monitoring, you will join the analyst pool team responsible for triaging cyber alerts ranging from identity & access alerts, networking alerts and XDR. Within Threat Hunting, you will conduct daily … M365D XDR, Microsoft Sentinel and Splunk. The Threat Intelligence team perform the collection, aggregation, analysis and contextualisation of healthcare and security information to produce actionable cyber threat intelligence. The Incident Management team provide end-to-end management of cyber security incidents as well as making security control recommendation and are also involved with fielding several cyber security … main duties you would be involved with are as follows: Work within the Cyber Security Operations Centre (CSOC) with exposure to the Threat Intelligence, Threat Hunting, Protective Monitoring or Incident Management teams. Work as part of the Protective Monitoring team to investigate detections of potential Cyber Security incidents and to triage and raise incidents to organisations and NHS More ❯

plans Design and deliver targeted training to equip business leaders with the skills and knowledge to fulfil their continuity responsibilities Plan and run high-impact simulations for Executive-level Incident Response and Critical Incident Management teams Serve as the go-to expert for resilience and business continuity across the organisation Safeguard certification standards (ISO22301) and uphold best … in-class business continuity practices Identify and resolve compliance gaps swiftly to maintain operational readiness Your skills and experiences: Proven track record in Business Continuity, Incident Management and Emergency Response, with the ability to influence and gain buy-in from senior leaders Agile, analytical thinker who's able to assess situations fast, make sound decisions and solve complex … reports to senior and executive audiences Confident crisis facilitator who is adept at designing and running high-stakes simulations for Executive and Board-level teams Professional qualifications in Crisis Management, Risk Management, or Business Continuity (e.g. Strategic Risk & Crisis Management Diploma, MBCI, CRM), or equivalent proven experience Active membership of relevant industry or sector professional bodies Benefits More ❯

systems. Respond to cyber alerts, incidents and NHS Digital CareCERT notifications. Support the investigation and resolution of security issues across networks, servers, and applications. Assist with security testing, patch management, and accreditation processes. Work with colleagues across Digital Services, clinicians, and external partners to keep our systems secure and resilient. Contribute to disaster recovery and business continuity planning You … managing priorities and participating in large projects.Demonstrable evidence of working in a technical IT Environment. Desirable Experience of working in an ITIL based environment with an emphasis on project management, change control, incident management, customer service and service delivery.IT Security experience within the NHS, public sector or major private sector organisation Additional Criteria Essential Good knowledge in … and monitoring networks, systems and devices.Good knowledge and experience of data networking technologies & protocolsGood technical knowledge of Operating systems (Windows, Linux etc)Knowledge Active Directory/Azure/Entra Management Desirable Knowledge of NHS/Health environments and National IT ProgrammesUnderstanding of NHS IT Policies and Strategies Disclosure and Barring Service Check This post is subject to the Rehabilitation More ❯

systems, services and infrastructure; provides IT assistance and training to all stakeholders. Duties The IT Support Analyst will: Follow and deliver upon the trusts IT service desk support and incident management policies and processes to all stakeholders. Follow and deliver IT service desk incident and support service offerings in line with the trusts internal and external KPIs … complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate asset management system for … creating user accounts and ensuring appropriate access rights in line with internal IT policies and processes. Under direction of the IT Network and Support Manager: o Administer the trusts management information systems. o Administer the trusts public cloud architecture, systems, applications and security. o Administer the trusts on-premise network infrastructure, systems, services and hardware. o Administer the trusts More ❯

delivering a professional and efficient service at all times. Deliver user education and guidance on technology to colleagues. Serve as a point of contact for technical issues, ensuring timely incident resolution. Participate in and contribute to IT projects and service improvement initiatives. Identify, own, and implement proactive maintenance plans, including essential upgrades and software patches. Monitor and review service … of the end-user environment. Own and manage priority incidents, problem records, and IT projects. Offer on-site technical guidance and support to colleagues. Follow approved IT processes including incident management and request fulfilment. Maintain a high level of customer service and satisfaction. ? Essential Experience & Skills Minimum 3 years' experience delivering, maintaining, and supporting on-site/field … audio-visual equipment. Network cabling. VOIP telephony configuration and support. Broadband ordering processes for farm sites. Minimum 3 years' experience in a technical environment delivering 2nd line support and management capability. Proficient in using system management and monitoring tools. Fully conversant with ITIL principles , with thorough working knowledge of Incident, Change, and Problem Management . More ❯

building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you’ll bring: Experience as a Laptop/Desktop … Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If More ❯

provide narrative for complex subjects to board level/senior management. Act as a technical specialist in advanced forensic investigations in support of Security Operations function. Responsible for the management and delivery of threat use cases and content, Ideation, production of bespoke detections to identify malicious activity across NHS tooling and telemetry. Prioritise workload and hunts carried out by … the team. Interface and build relationships with Incident Management and Threat Intelligence teams. Management of staff, resource allocation, and workload. Ensure the objectives and activities of the function are aligned with overarching Threat Operations strategy. About us The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in … solutions dealing with information security issues; ability to apply these in protecting information security across the organisation. Extensive knowledge of concept, procedures and processes of Security Information and Event Management (SIEM); ability to utilise related applications to protect organisational networks from cyber risks. Desirable Extensive knowledge of techniques, approaches and processes of digital threats; ability to detect, monitor, analyse More ❯

of the CSOU and provides centralised security monitoring across both NHS England and the wider health and care system in England. The CSOC consists of Protective Monitoring, Threat Operations, Incident Management, Service Operations and Engineering. To support our strategy to improve NHS cyber resilience, we are recruiting for a Senior Security Analyst who specialises in Service Delivery Management … organisation's exposure to risks of various kinds; ability to apply this knowledge appropriately to diverse situations. Desirable Proven knowledge of the processes, tools and techniques of information security management, ability to deploy and monitor information security systems, as well as detect, resolve and prevent violations of IT security, to protect organisational data. Qualifications Essential Masters level degree or More ❯

You will be responsible for the development, implementation, and continuous improvement of diagnostic workflows, ensuring compliance with national standards and contributing to the advancement of genomic medicine. Leadership and Management Lead a defined section or function within the SWGLH Bioinformatics service. Oversee service delivery, ensuring accuracy, timeliness, and adherence to quality standards. Manage staff performance, training, and development, including … pipelines and tools for NGS and other technologies. Collaborate with IT teams to ensure robust infrastructure and software support. Lead on the integration of bioinformatics systems with Laboratory Information Management Systems (LIMS). Ensure compliance with ISO15189:2022 standards and support UKAS accreditation processes. Quality and Governance Write and maintain Standard Operating Procedures (SOPs) for bioinformatics processes. Lead internal … and external quality assurance activities. Maintain rigorous documentation and audit trails for all bioinformatics workflows. Support incident management, root cause analysis, and continuous quality improvement. Education and Training Deliver training and mentorship to staff and students in bioinformatics. Assess and support STP trainees through formal evaluations and feedback. Maintain HCPC registration and a portfolio of Continuing Professional Development More ❯

part of a highly skilled environment, supporting mission-critical IT infrastructure and playing a key role in maintaining secure and stable platforms. You'll be involved in everything from incident response to system optimisation, working closely with internal stakeholders and external partners. As a trusted recruitment partner, we're supporting our client in finding an engineer with strong hands … on experience and a proactive approach to platform operations in highly regulated environments. Key Responsibilities Provide day-to-day operational support for secure environments, including incident management, change implementation , and routine maintenance Deliver approved technical changes in line with customer and project requirements Proactively monitor infrastructure to identify and resolve potential issues Automate processes to improve efficiency and More ❯

Job summary The Senior Security Analyst (Ops) sits within the Protective Monitoring function of the Cyber Security Operations Centre (CSOC). The CSOC is made up of Protective Monitoring, Incident Management, Threat Operations, Engineering and Consultancy. The role is a Tier 3 analyst in the XDR Protective Monitoring Sub team. Cyber Operations purpose is to support safe care … aware that RRP is non contractual and subject to review. Main duties of the job As a Senior Security Analyst Ops you will: Provide Tier 3 security analytics and incident response for service-specific security monitoring. Deputise for Security Lead (Analyst) in their absence. Act as an escalation point for Tier 2 Analysts for incidents and investigations. Offer mentorship … ability to detect, monitor, analyse and prevent unauthorised access, loss or compromise of business email accounts. Desirable Working knowledge of concept, procedures and processes of Security Information and Event Management (SIEM); ability to utilise related applications to protect organisational networks from cyber risks. Skills and Experience Essential Working knowledge of concept, issues and techniques of endpoint security; ability to More ❯

make a real impact. You'll also contribute to continuous service improvement and help shape the future of our IT support function. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLA’s and performance KPI’s To ensure incidents … technical and user support to meet the requirements of the Service Desk To participate in project based work and other departmental activities including the performance of routine procedures and incident management What do you need to thrive? Good standard of education including A levels or equivalent Previous call centre or Service desk/IT support experience A good More ❯

Ltd), we offer IT services that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more. Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management for health and safety compliance More ❯

retrospectives and lessons learned (depending on nature of testing) Input relevant testing outcomes and information into Operational Resilience annual self-assessment and governance fora, as required Support Crisis and Incident Management activities, as required, including participating in on-call rotation What will make you stand out? Significant relevant experience in specialist role Demonstrable knowledge and experience in operational … resilience and testing. Familiarity with crisis and incident management. Ability to run projects, and lead in a cross-functional environment. Strong communication skills. Proactive, innovative, and adaptive mindset. Strong analytical and planning skills. Experience with UK regulatory frameworks and other relevant jurisdictional frameworks such as DORA. Essential Qualifications: There are no minimum educational requirements for this role. More about … new BOI UK operating model builds on our niche strengths, reduces silos, and supports UK strategy delivery. UK Operations enables this strategy through personal and business customer servicing, debt management, customer relations, operational resilience, IT, and supplier governance, ensuring standardisation, quality, and best practices. Operational Resilience is a critical team managing risks to delivery stability, ensuring rapid recovery from More ❯

team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams with technical tasks, including verification of data generated by machine-learning processes, using a variety of communication … Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries. ● Work to predefined procedures and respond to customers in line with company policy. ● Carry out proactive tasks to assist … team in maintaining a knowledge base detailing resolutions for common issues and requests. ● Verification of acquired and generated data. ● Perform data quality processes as required. ● Interact with effective asset management processes. Personal Qualities and Experience Essential: A collaborative approach to working. Strong communication skills - written, on the phone and in person. Experiencing accessing and configuring devices remotely. Confident user More ❯

team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams with technical tasks, including verification of data generated by machine-learning processes, using a variety of communication … Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries. ● Work to predefined procedures and respond to customers in line with company policy. ● Carry out proactive tasks to assist … team in maintaining a knowledge base detailing resolutions for common issues and requests. ● Verification of acquired and generated data. ● Perform data quality processes as required. ● Interact with effective asset management processes. Personal Qualities and Experience Essential: A collaborative approach to working. Strong communication skills - written, on the phone and in person. Experiencing accessing and configuring devices remotely. Confident user More ❯

team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams with technical tasks, including verification of data generated by machine-learning processes, using a variety of communication … Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries. ● Work to predefined procedures and respond to customers in line with company policy. ● Carry out proactive tasks to assist … team in maintaining a knowledge base detailing resolutions for common issues and requests. ● Verification of acquired and generated data. ● Perform data quality processes as required. ● Interact with effective asset management processes. Personal Qualities and Experience Essential: A collaborative approach to working. Strong communication skills - written, on the phone and in person. Experiencing accessing and configuring devices remotely. Confident user More ❯

you’ll need: Experience in either an application support, IT support or relevant technical role A strong technical base of knowledge, ideally across databases, scripting, application monitoring tools and incident management systems Strong problem-solving skills Methodical and highly organised Excellent communication skills, both to technical & non-technical members of the team High levels of initiative and a More ❯

the delivery of security compliance assurance to frameworks such as PCI-DSS and NIST Cyber Security Framework. You will be managing security governance processes including Third Party Security Risk Management, and delivering controls assurance. What you'll be doing Assisting in meeting compliance requirements within HL, such as PCI-DSS and in line with frameworks such as SWIFT CSCF … third-party security risk by conducting security due diligence and risk assessments for vendors, suppliers, partners, and contractors. Develop and mature processes and procedures for third party security risk management, including due diligence and third-party incident management. Work closely with stakeholders to provide advice in relation to third party information security risks, recommending risk mitigation strategies and … Must be experienced in liaising with stakeholders at all levels and be confident in influencing business areas to meet compliance requirements. Demonstrable experience of working with compliance and risk management in a NIST CSF (Preferable) or ISO27001 aligned environment, along with an understanding of PCI-DSS. Experience in managing supply chain risk, including due diligence, risk escalation and treatment. More ❯

the delivery of security compliance assurance to frameworks such as PCI-DSS and NIST Cyber Security Framework. You will be managing security governance processes including Third Party Security Risk Management, and delivering controls assurance. What you'll be doing Assisting in meeting compliance requirements within HL, such as PCI-DSS and in line with frameworks such as SWIFT CSCF … third-party security risk by conducting security due diligence and risk assessments for vendors, suppliers, partners, and contractors. Develop and mature processes and procedures for third party security risk management, including due diligence and third-party incident management. Work closely with stakeholders to provide advice in relation to third party information security risks, recommending risk mitigation strategies and … Must be experienced in liaising with stakeholders at all levels and be confident in influencing business areas to meet compliance requirements. Demonstrable experience of working with compliance and risk management in a NIST CSF (Preferable) or ISO27001 aligned environment, along with an understanding of PCI-DSS. Experience in managing supply chain risk, including due diligence, risk escalation and treatment. More ❯