1 to 25 of 42 Incident Management Jobs in the South West

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. This would include knowledge and experience of working with Incident Management, Configuration Management, Problem … Management, Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. Proven … relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if SLAs are not met. The post holder must have a proven track record of working with Industry Standard service management tools More ❯

operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all reactive and planned maintenance tasks are delivered to agreed timelines and SLAs … maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. Provide support to Data Center and Site Management teams, including communication assistance, technical information provision, and holiday/sickness coverage … to building services infrastructure issues, collaborating with Site Engineers, and escalating to third-party specialist contractors where specialist knowledge and skills are required Coordinate incident management, maintaining & issuing incident reports using CMMS systems. Operate within defined Service Operations processes and work within site-specific standard operating procedures. More ❯

multitask, prioritize workload, and manage competing demands. • Experience in analyzing IT logs and event sources is preferred. • Monitor and administer Security Information and Event Management (SIEM). • Malware analysis and forensics research. • Understanding/differentiation of intrusion attempts and false positives. • Investigation tracking and threat resolution. • Familiarity with data … Expertise in computer forensics, cybersecurity laws and regulations, operating systems, and intelligence gathering and sharing techniques. • Strong knowledge of cloud computing, network defence, identity management, incident management, and network security. • Extensive experience in a Security Operations Centre (SOC) environment with a proven background in incident response. More ❯

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications, the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts. Develop and implement ongoing preventative maintenance schedules. Report all activity using both Apogee and client incident management systems. Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results. Work with colleagues More ❯

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts. Develop and implement ongoing preventative maintenance schedules. Report all activity using both Apogee and client incident management systems. Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results. Work with colleagues More ❯

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues More ❯

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). \n … adjustment, cleaning or replacement of spare parts \n\nDevelop and implement ongoing preventative maintenance schedules \n\nReport all activity using both Apogee and client incident management systems \n\nLiaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results \n\nWork More ❯

Business Unit: Business Management & Control (Technology Operations & Cyber Security, COO) Salary Range: £24,000 - £30,000 per annum DOE Location: Hybrid - Requirement to work from VM Hub offices when required with ad hoc meetings to supplier locations. Contract type: Permanent Our Team The overarching ambition for COO remains leverage … protecting our organisation and its critical data from cyber criminals as well as managing all technical services used by colleagues and customers alike. Business Management and Control (BM&C) ensures TOCS are effective and fit for purpose in this ambition by leading the way in Financial Planning & Management, Third Party Management, Risk & Control, People & Engagement and Insights & Reporting. An exciting opportunity has arisen for a Governance & Control Assistant to shape, support and maintain governance within TOCS for our most important technology suppliers and cloud service providers. This is a key role in aligning industry best practices More ❯

process to correctly identify root cause and remediation plan. Clearly identify cross-functional dependencies between teams to ensure execution alignment of troubleshooting, analysis and incident resolution. Liaison between R&D and vendor teams when necessary for escalated incidents. Monitor service level agreements amongst vendors to ensure compliance with established … when necessary. Develop and configure tools for the Robotics Clinical Operations teams to sustain business demand for tasks such as pre-operative planning case management, support incident management, system monitoring, and operational reporting/data analytics. What You Need (Required Qualifications) Bachelor's degree in Software Engineering More ❯

IT assistance and training to all stakeholders. Duties The IT Support Analyst will: Follow and deliver upon the trusts IT service desk support and incident management policies and processes to all stakeholders. Follow and deliver IT service desk incident and support service offerings in line with the … requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate … asset management system for IT resources. Ensure the integrity of the trusts records of IT assets and their assignments to stakeholders. Ensure the assignment of IT assets to stakeholders are managed, maintained, recorded and updated effectively and accurately. Follow relevant health and safety guidelines and participate in risk assessments More ❯

line capability wherever and whenever required. We are looking for an experienced product security practitioner with expertise in developing and maintaining robust product security management systems for defence and government customers. The Chief Product Security Engineer will take responsibility for ensuring that all security aspects of the design, development … teams, including in terms of: Deriving security requirements Undertaking security risk assessments for products Preparing security risk mitigation plans Review and approval of Security Management plans Security policy maintenance and monitoring Production of LoB security metrics Management of attendance at external security forums Attendance and support to the … Security Special Interest Group Lead security incident management teams during incident/crisis situations in conjunction with the Lead Product Security Engineer(s) The Chief Product Security Engineer has delegated authority within the independent Design Integrity function, responsible for the following elements: Security process maintenance and monitoring More ❯

threats around the clock Developing and managing the IT budget, ensuring expenditures remain within the allocated budget while seeking optimisation opportunities Ensuring the effective management of IT services, including Incident, Problem, Change, Asset, Knowledge, Service Desk, Security Operations and ITSM tooling Your previous experience is likely to include … . Leading and developing high-performing, global and multicultural teams to implement efficient processes and drive CI in IT service management Extensive experience and proven ability to manage complex projects and drive strategic initiatives Extensive experience in IT security operations and incident management, with a strong focus … all times Demonstrate a proven ability to inspire, lead and develop high-performing, diverse and multicultural teams to achieve common goals Drive global change management processes and ensure widespread adaption, leading organisational transformation and aligning initiatives with long-term strategic objectives Have a sound understanding of project management More ❯

our customers. About the role As a Service Operations Engineer at Amiosec, you will monitor production infrastructure for faults and issues, including creation and management of security-based alerts, day to day management, etc. Working hours are Monday – Friday, 7.5 hours per day on a weekly shift rotation. … note - Due to the nature of our work, all candidates will be required to obtain and maintain UK security clearance (DV) Typical Activities Include: Incident and Major Incident Management Release and Deployment activities Fulfilling service requests such as information requests or new hardware requests Hardware provisioning activities … hosts and vCentre technologies. Experience in firewalled Network/Gateway environments Desirable: CCNP Experience of using collaboration tools e.g. Atlassian Confluence & JIRA. Mobile Device Management (MDM) knowledge. Experience with SIEM tools e.g. Splunk. Experience with VMWare, Veeam Backup. Experience with Windows server platforms. Experience of using deployment automation tools More ❯

our customers. About the role As a Service Operations Engineer at Amiosec, you will monitor production infrastructure for faults and issues, including creation and management of security-based alerts, day to day management, etc. Working hours are Monday – Friday, 7.5 hours per day on a weekly shift rotation. … note - Due to the nature of our work, all candidates will be required to obtain and maintain UK security clearance (DV) Typical Activities Include: Incident and Major Incident Management Release and Deployment activities Fulfilling service requests such as information requests or new hardware requests Hardware provisioning activities … hosts and vCentre technologies. Experience in firewalled Network/Gateway environments Desirable: CCNP Experience of using collaboration tools e.g. Atlassian Confluence & JIRA. Mobile Device Management (MDM) knowledge. Experience with SIEM tools e.g. Splunk. Experience with VMWare, Veeam Backup. Experience with Windows server platforms. Experience of using deployment automation tools More ❯

devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you'll bring: Experience … delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial More ❯

Technology Location: Cambridge (Hybrid – 2 days/week in office) Day Rate: Competitive inside IR35 Duration: 6 months Start Date: ASAP Role Type: Risk Management | IT Governance | Regulatory Compliance Our client, a leading global consultancy, is seeking an experienced Risk Lead to shape and drive a robust risk management … governance, and in full compliance with regulatory bodies such as Ofqual and ISO standards. Key Responsibilities: Design, implement and own Exam Technology’s risk management framework, policies and procedures. Identify and mitigate IT risks in high-stakes assessment products and services. Lead real-time risk assessments, audits, and remediation … teams to embed risk controls. Support the development of new assessment solutions from a risk perspective. Ideal Candidate Profile: Proven experience in IT Risk Management within complex or regulated environments. Strong knowledge of risk management frameworks such as ISO 31000, NIST, COSO. Solid understanding of cybersecurity, incident More ❯

required Troubleshoot incidents, escalate complex issues to relevant teams, and follow through to resolution. Develop and maintain comprehensive technical documentation , including: Knowledge base articles Incident reports/Incident Management Knowledge transfer materials Collaborate with cross-functional teams to evaluate and implement new solutions or features for shop … new releases and system updates. Support pre-MIP feature testing and validation in test environments. Ensure adherence to ITIL standards and best practices in incident and change management. Qualifications: Proven experience in manufacturing IT support roles, preferably in an aerospace or industrial environment. Solid hands-on experience with Manufacturing … experience. We specialize in digital systems (IT, embedded software, electronics and systems engineering) and industrial performance (quality assurance, supply chain, operational excellence and project management). Our expertise serves various technology sectors such as automotive, aerospace, defence, rail and energy while providing distinctive support for their development and operations. More ❯

produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled in the … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills: Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port … high level understanding of application development technology to enable them to build and deploy Databases - Should be able to deploy and maintain different database management systems and understand enough to fault find issues Legacy Infrastructures - Not all projects will use modern technology exclusively, some may deploy to or integrate More ❯

Contribute to peer reviews of solution designs and related code. Collaboration and Strategy: Work closely with offshore development teams. Contribute to departmental strategy, people management, and recruitment. Support incident management and reporting. KPIs and SLAs: Maintain agreed-upon performance metrics and service level agreements. Digital Delivery Strategy More ❯

Contribute to peer reviews of solution designs and related code. Collaboration and Strategy: Work closely with offshore development teams. Contribute to departmental strategy, people management, and recruitment. Support incident management and reporting. KPIs and SLAs: Maintain agreed-upon performance metrics and service level agreements. Digital Delivery Strategy More ❯

will play a vital role in resolving technical issues, ensuring customer satisfaction, and collaborating with teams to deliver seamless service desk operations. Key Responsibilities: Incident Management: Efficiently log, categorise, and prioritise incidents and service requests via phone, email, or ticketing systems. Troubleshooting: Diagnose and resolve hardware, software, and … exceptional customer service by keeping users informed about the progress and resolution of their requests. Documentation: Maintain accurate records of troubleshooting steps, resolutions, and incident details in the ticketing system. User Support: Assist with tasks such as account creation, password resets, and access issues across various systems. Continuous Improvement … Identify recurring issues and suggest process enhancements to reduce incident rates. Collaboration: Work closely with other IT teams to ensure effective resolution of escalated issues and a seamless user experience. Key Skills and Experience: Technical Knowledge: Proficient in Windows OS, Microsoft Office Suite, desktop applications, and ticketing systems. Experience More ❯

will play a vital role in resolving technical issues, ensuring customer satisfaction, and collaborating with teams to deliver seamless service desk operations. Key Responsibilities: Incident Management: Efficiently log, categorise, and prioritise incidents and service requests via phone, email, or ticketing systems. Troubleshooting: Diagnose and resolve hardware, software, and … exceptional customer service by keeping users informed about the progress and resolution of their requests. Documentation: Maintain accurate records of troubleshooting steps, resolutions, and incident details in the ticketing system. User Support: Assist with tasks such as account creation, password resets, and access issues across various systems. Continuous Improvement … Identify recurring issues and suggest process enhancements to reduce incident rates. Collaboration: Work closely with other IT teams to ensure effective resolution of escalated issues and a seamless user experience. Key Skills and Experience: Technical Knowledge: Proficient in Windows OS, Microsoft Office Suite, desktop applications, and ticketing systems. Experience More ❯

enabling innovation for our colleagues across the organization. What you ll be doing Serve as the primary owner of Collaboration products, ensuring their effective management, scalability, and alignment with business objectives, driving the development and implementation of a strategic vision for collaboration technologies. Define and maintain the Collaboration roadmap … including adoption of new features and retirement of legacy tools. Ensure product currency is managed through vulnerability resolution, patch management and application of security updates. Identify opportunities to drive business value through enhanced productivity and collaboration by understanding colleague needs and wider collaboration technology landscape. Ensure product reliability, performance … and security through proactive monitoring and incident management, leveraging observability tooling to increase issue prevention and proactive support. Use data-led insights and continuous improvement to increase Engineering capacity by driving Operational work to 1st and 2nd line support. Evaluate emerging technologies and recommend enhancements to improve the More ❯

enabling innovation for our colleagues across the organization. What you’ll be doing Serve as the primary owner of Collaboration products, ensuring their effective management, scalability, and alignment with business objectives, driving the development and implementation of a strategic vision for collaboration technologies. Define and maintain the Collaboration roadmap … including adoption of new features and retirement of legacy tools. Ensure product currency is managed through vulnerability resolution, patch management and application of security updates. Identify opportunities to drive business value through enhanced productivity and collaboration by understanding colleague needs and wider collaboration technology landscape. Ensure product reliability, performance … and security through proactive monitoring and incident management, leveraging observability tooling to increase issue prevention and proactive support. Use data-led insights and continuous improvement to increase Engineering capacity by driving Operational work to 1st and 2nd line support. Evaluate emerging technologies and recommend enhancements to improve the More ❯