1 to 25 of 42 Incident Management Jobs in the South West

assessment of Clarks' security posture Support business continuity and disaster recovery processes and assist in the development and implementation of activities to improve Clarks' cyber resilience Support of security incident response activities, including providing expertise in triaging and resolving key issues, engaging with outsourced security operations and internal SecOps teams to ensure standards and policies are appropriately applied, and … assisting in the creation and updating of relevant run books to help ensure effective incident management planning and execution Support for compliance and audit activities, working with internal and external stakeholders to understand requirements, identify remedial activity, and monitor progress Analysing emerging and developing threats and working with stakeholders to validate the potential impact on Clarks - and recommend … Demonstrable experience in information security roles with a proven track record of developing and implementing effective security control environments both tactically and strategically Knowledge of security and IT risk management methodologies and practical experience of applying these to operational business environments Good understanding of security controls and best practices across a number of the following areas/domains: Network More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support … ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident More ❯

and compute power. Responsibilities Manage enterprise Azure critical national infrastructure in a large-scale environment Provide support and troubleshooting for Azure services including Compute, Storage, Networking, etc. Utilize Azure Management tools such as Azure Monitor, Agents, KQL, ARM templates, Azure Policies, and Infrastructure as Code (IaC) with Azure DevOps, Bicep, etc. Perform scripting with PowerShell and manage patching in … cloud environments Follow ITIL incident management practices, document troubleshooting steps, and ensure SLA/OLA/KPI adherence Engage in customer support activities, including incident triage, resolution, and proactive problem management Develop and maintain operational and process documentation Contribute to security and compliance standards (GDPR, ISO, SOC, etc.) Qualifications 5+ years of IT and Azure/… platform services and troubleshooting skills Scripting skills in PowerShell Ideal Skills Ability to work under deadlines and manage multiple priorities Excellent fault analysis and problem-solving skills Experience with incident management and process improvement Effective communication and documentation skills More ❯

full time, 37 hours per week on a rolling 24/7 shift working pattern including day and night shifts. World changingwork From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better … pattern; with two-day shifts, two night shifts, followed by a sleep day and three days off. Coordinate and manage customer data and IT infrastructure incidents based on ITIL Incident Management framework in order to restore services as quickly as possible minimising the disruption to the business. Support critical operational services running over a variety of platforms. Provide … first and second line support to customers and colleagues to ensure 24/7 service continuity. Become the focal point for incident escalation with customers, suppliers and colleagues, and responsible for managing several incidents at any one time. Our work is life-changing, often life-saving and always life-enhancing.The Met Office is Great Place to Work UK certified. More ❯

plus benefits . The role As Security Operations Manager, you will lead and manage the Security Operations Team and have responsibility for security event monitoring, management and incident response. Reporting to the Chief Information Security officer, you will focus on ensuring the Pennon Group's Corporate and Operational Technology information systems are available, integral and confidential. What you … ll be doing Lead and provide first line supervision to the Security Operations Team that is primarily responsible for security event monitoring, management and incident response. Act as the focal point for any investigations involving information security. Provide management oversight for information security incident identification, assessment, and response, reporting, communication, mitigation and monitoring. Play a significant … Ensure information security incidents are compliant with SLAs and process adherence. Revise and develop processes to strengthen the current Security Operations procedures to achieve operational efficiency and effectiveness. Oversee management, administration & maintenance of security devices under the management of the Information Security function. Creation of reports, dashboards, metrics for security operations and presentation to Senior Management and More ❯

provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is … complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and More ❯

provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is … complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and More ❯

projects. What you'll be doing: Provide 1st and 2nd line support to end users across hardware, software, telecoms and systems. Monitor and manage incoming support tickets via the Incident Management System. Install, configure, and upgrade hardware and software. Manage and maintain network servers, system performance, and user access/security controls. Ensure systems are secure through proactive … you'll work with: Windows Server 2019/2022, Windows 11, Azure Hybrid AD Microsoft 365 Admin, Teams, Intune/Autopilot Cisco Firewalls, VLANs, VPNs, Umbrella VMware, Datto (VM management & restoration), RDS Active Directory, Group Policy, Powershell Sentinel, Defender, NAS maintenance Print management (Papercut), Service Desk Management Cyber Security Essentials Plus, ISO27001 standards What we're looking More ❯

building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as a Laptop/Desktop Hardware … Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you More ❯

the heart of what we do and we'll do our best toagreea working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better … work. Providing exceptional customer experience and service, to internal Met Office staff. Training & Continued professional development both on the job & with dedicated training time & paid qualifications. Proactively reviewing the Incident and Task queues and taking ownership ofsupportrequests. Supporting modem Windows desktop, hardware lifecycle, M365, and wider aspects of End user computing in the Met Office Administering and updating policies … supporting hardware, software, and operating systems in a modern Enterprise environment, with examples of your experience in at least four of the following technical domains: -ITSM Tool usage for Incident Management, and workign in an ITIL framework. -Microsoft Operating Systems support (Windows 10,11 or Windows Server 2016, 2019, 2022) -Hardware installation andsupport(Laptop builds & upgrades, Mobile Devices More ❯

the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incident management space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯

the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incident management space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯

the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incident management space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯

the Role:We are seeking a highly skilled and motivated Cyber Security Manager to lead and enhance our cyber security posture. This is a pivotal role responsible for overseeing incident management, ensuring compliance with information security standards, and driving cyber assurance across the organisation. You will work closely with the Security Operations Centre (SOC), senior stakeholders, and cross … business to communicate risks, strategies, and progress.* Stay current with the evolving threat landscape and emerging technologies.* Support audits and regulatory inspections as required.Essential Skills & Experience:* Proven experience in incident management and cyber security operations.* Strong knowledge of ISO 27001, NIST, and other security frameworks.* Experience with governance, risk, and compliance (GRC) processes.* Familiarity with Security Operations Centres … SOC) and threat detection tools.* Excellent understanding of the cyber threat landscape and mitigation strategies.* Demonstrated ability to train teams and promote a security-first culture.* Strong stakeholder management and communication skills.* Relevant certifications such as CISSP, CISM, or equivalent.* Experience in the defence sector or working with government clients is highly desirable.* Must be a British National and More ❯

the Role: We are seeking a highly skilled and motivated Cyber Security Manager to lead and enhance our cyber security posture. This is a pivotal role responsible for overseeing incident management, ensuring compliance with information security standards, and driving cyber assurance across the organisation. You will work closely with the Security Operations Centre (SOC), senior stakeholders, and cross … to communicate risks, strategies, and progress. * Stay current with the evolving threat landscape and emerging technologies. * Support audits and regulatory inspections as required. Essential Skills & Experience: * Proven experience in incident management and cyber security operations. * Strong knowledge of ISO 27001, NIST, and other security frameworks. * Experience with governance, risk, and compliance (GRC) processes. * Familiarity with Security Operations Centres … SOC) and threat detection tools. * Excellent understanding of the cyber threat landscape and mitigation strategies. * Demonstrated ability to train teams and promote a security-first culture. * Strong stakeholder management and communication skills. * Relevant certifications such as CISSP, CISM, or equivalent. * Experience in the defence sector or working with government clients is highly desirable. * Must be a British National and More ❯

systems, services and infrastructure; provides IT assistance and training to all stakeholders. Duties The IT Support Analyst will: Follow and deliver upon the trusts IT service desk support and incident management policies and processes to all stakeholders. Follow and deliver IT service desk incident and support service offerings in line with the trusts internal and external KPIs … complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate asset management system for … creating user accounts and ensuring appropriate access rights in line with internal IT policies and processes. Under direction of the IT Network and Support Manager: o Administer the trusts management information systems. o Administer the trusts public cloud architecture, systems, applications and security. o Administer the trusts on-premise network infrastructure, systems, services and hardware. o Administer the trusts More ❯

provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is … complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and More ❯

have a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What youll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what weve promised our customer and our own organisation. Constantly drive us to do better for our … that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management Its likely that youll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group Services colleagues … it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. Youll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management Youll work with the Snr Delivery Lead/Delivery Director More ❯

a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What you'll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation. Constantly drive us to do better for … that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group … Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management You'll work with the Snr Delivery More ❯

Experience of building and operating consumer-facing services Demonstrable experience as an infrastructure, operations or technical expert operating in the space between development and operations. Previous experience in cloud management, code and test, scaling, automation, source control, deployment, and back-up Experience using Azure DevOps, Octopus Deploy (or another CICD tool) to automate software releases to customers. Scripting experience … continuous improvement. You have a passion for DevOps and Platform as a Service. Understanding of security and compliance requirements related to platform infrastructure. Experience with observability practices and tooling, incident management processes and driving operational excellence. Diversity, Equity and Inclusion If you're excited about this role but your experience doesn't align perfectly, we encourage you to More ❯

Netcompany is seeking a dedicated DevOps Engineer Apprentice to bolster their NHS project team. In this role, the chosen candidate will be instrumental in enhancing the incident management protocols, advancing observability and monitoring strategies, and refining CI/CD practices within the AWS ecosystem. Role Collaborating with cross-functional teams to ensure smooth and reliable incident management More ❯

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You'll play a key role in a fast-paced, tech-led company that delivers real-time data … customers. In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You'll More ❯

and are expanding out into other AWS products such as ECS Fargate . Our IAC is a mix of Serverless framework and Terraform . We use JIRA for project management, Github actions for our CI/CD pipelines and Incident.io for our incident management process. For more detailed information, feel free to ask for our tech radar More ❯

integrating the software that developers produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled in the design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills: Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port of call to diagnose and resolve problems, they need to be able to understand … DevOps engineer they need a high level understanding of application development technology to enable them to build and deploy Databases - Should be able to deploy and maintain different database management systems and understand enough to fault find issues Legacy Infrastructures - Not all projects will use modern technology exclusively, some may deploy to or integrate with legacy infrastructure. DevOps engineers More ❯

and vulnerabilities, ensuring that findings are managed appropriately and remediated according to agreed timescales. Assisting in the creation, testing, and implementation of response and recovery plans in support of incident management threat modelling. Researching and investigating attack techniques and recommending ways to defend against them. Supporting the Security function in all aspects of Security operations and management More ❯