3 of 3 Incident Management Jobs in Cardiff

advise as and when needed, supporting the continued growth of client relationships. In addition, you will also be responsible for both contract and SLA management, keeping accurate technical documentation on projects worked. On top of this, you will also be responsible for leading major incident management processes … ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident management processes The Person : Background within IT Managed Services Previous working experience in a Service Delivery Manager role ...

premise environments. This role is central to maintaining a strong security posture, supporting governance and assurance activities, and embedding effective cyber security risk management across the wider technology function. The Role * Reviewing and assuring cyber security controls to ensure effectiveness, coverage and evidence * Maintaining and improving cyber governance, risk … remediation activities * Reviewing and updating security policies, standards, procedures and playbooks * Supporting internal and external audits, regulatory reviews and assurance activities * Assisting with incident management governance, including root cause analysis and control improvements * Working with technology teams to embed effective security risk management and compliance Skills & Experience ...

join an established enterprise operations team in Cardiff. This role sits at the heart of a 24x7 environment where batch processing, system monitoring and incident response keep critical systems running. It’s ideal for someone from a Unix/Linux support, infrastructure support, application support or batch/operations … execution and system health Escalating to DBA, Network and Application teams when required Producing operational reports and maintaining procedures Working within ITIL/incident management processes Experience with any scheduling or workload automation tools (Control-M, VisualCron, Autosys, TWS or similar) is useful but not essential. What matters ...