14 of 14 Incident Management Jobs in South Wales

protective monitoring processes led directly by DVSA or its service provider. It also responds to incidents of a technical nature in line with DVSA Incident Management procedures. It restores normal service operation as quickly as possible and minimises any adverse effect on business operations. This ensures that … practice security standards, including performing or arranging digital forensics to support evidence gathering and preservation. Driving proactive cyber defence through threat hunting and vulnerability management, using threat intelligence to identify emerging risks, suspicious activity, and weaknesses in DVSA's security posture. Manage post-incident review, including root cause ...

paced environment? Can you drive service excellence, ensuring that client expectations are not only met but exceeded? What you'll be doing: Responsibilities Service Management & Best Practices: Ensure best practice, ITIL v4-aligned service delivery through ownership of ITIL processes. Oversee every element of service delivery for clients from … onboarding to end-of-life management. Champion a "client-first" approach across the service management function. Client Relationship & Retention: Act as the primary point of contact and advocate for clients within ROCK. Build and maintain strong client relationships, ensuring high levels of satisfaction. Drive client retention by delivering ...

Agile environment across multiple projects to support and improve core business systems. Install, configure, and maintain solutions in line with technical standards and Change Management processes. Develop and maintain automated deployment and release pipelines using Concourse CI/CD to support the reliable delivery of database and infrastructure changes. …/CD principles and has experience developing and maintaining automated deployment pipelines using tools such as Concourse. Has experience supporting production services, including incident management, root cause analysis, problem management, and service improvement activities. Can communicate complex technical concepts clearly to both technical and non-technical stakeholders. ...

reduce risks across that ecosystem. This is a high-impact, strategic role where you will own and develop the organisation’s Supply Chain Risk Management (SCRM) capability. You will ensure that risks arising from third parties are identified, assessed, and managed proportionately across the full commercial lifecycle—from procurement … onboarding through to contract management and offboarding. A key part of the role is working closely with Commercial, Legal, and Service Teams to ensure that security is embedded into government procurement processes, with a strong understanding of how to apply security requirements through contractual mechanisms. About Companies HouseCompanies House ...

develop and deliver effective technical training for diverse audiences.Strong understanding of enterprise IT infrastructure, security platforms and integrated systems.Proficiency with security tools, including vulnerability management, access control and incident management systems.Experience analysing security incidents, identifying trends and supporting remediation.Working knowledge of networking, operating systems and system software.Awareness ...

deliver effective technical training for diverse audiences. Strong understanding of enterprise IT infrastructure, security platforms and integrated systems. Proficiency with security tools, including vulnerability management, access control and incident management systems. Experience analysing security incidents, identifying trends and supporting remediation. Working knowledge of networking, operating systems ...

comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for telecoms-related incidents, logging, categorising, and prioritising faults in line with ITIL best practice. … Service Level Management: Manage and resolve tickets within agreed SLAs, ensuring timely response, accurate updates, and clear documentation throughout the incident lifecycle. Ownership & Escalation Control: Take full ownership of incidents, aiming for First Contact Resolution (FCR), and escalate to Comms Specialists or third-party carriers with clear diagnostics ...

ensuring the stability, availability and performance of critical banking and payment systems. You'll act as a senior technical escalation point, lead major incident response and help shape the future of operational tooling and automation. Key responsibilities include: Leading technical response during major incidents and coordinating service recovery. Providing … another enterprise scheduling platform. SQL Server administration, troubleshooting and performance tuning. Windows Server environments. PowerShell scripting. SFTP. Azure DevOps. ITIL/ITSM practices. Major Incident Management within a production support environment. Automation and operational improvement initiatives Contact: Zach Bennett - CPS Group By applying to this advert ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Junior Application Support Analyst will help to maintain the stability, reliability and usability of critical business applications, while gaining hands-on experience across incident management, system monitoring, user support, testing, documentation and application deployments. Key Responsibilities: Assisting in logging, investigating and resolving application incidents to agreed service levels ...

workplace services across manufacturing, laboratory, warehouse, and office environments, including experience operating within GxP and other regulated frameworks.Demonstrated success owning service performance, major incident management, and supplier delivery with a strong focus on reliability, compliance, and user experience.Excellent stakeholder engagement at senior business level, including manufacturing and operational … leadersDeep knowledge of Digital Workplace technologies, including M365, endpoint management, collaboration platforms, and ServiceNow or comparable ITSM environments.A continuous improvement leader who can translate strategy into execution, standardize services at scale, and modernize the workplace experience in business-critical environments.Join our winning team today. Together, we’ll accelerate ...

during a period of increased demand. The successful Cyber Security Analyst will focus on monitoring and investigating security alerts, responding to incidents, supporting vulnerability management activities, and helping maintain a secure Microsoft-based environment, with particular emphasis on Microsoft Sentinel. Role Responsibilities: Monitor, investigate and respond to security alerts … Manage cyber security tickets, service requests and day-to-day operational security activities. Analyse suspicious activity and escalate potential threats where appropriate. Support vulnerability management and remediation activities across the organisation. Assist with incident response, security investigations and cyber improvement initiatives. Work closely with end users to provide ...

containerized and cloud-based solutions. Contribute to Infrastructure as Code (IaC) initiatives using tools such as Terraform. Participate in release planning, production deployments, and incident management. Stakeholder Collaboration Work closely with Product Owners, Business Analysts, Architects, QA, and DevOps teams. Translate business requirements into technical solutions. Communicate technical concepts … first development approaches. Soft Skills Strong leadership and decision-making capabilities. Excellent analytical and problem-solving skills. Effective communication and stakeholder management abilities. Strong collaboration and team-building mindset. Ability to balance technical excellence with business objectives. Self-motivated with the ability to work independently and lead distributed teams. ...

containerized and cloud-based solutions. Contribute to Infrastructure as Code (IaC) initiatives using tools such as Terraform. Participate in release planning, production deployments, and incident management. Stakeholder Collaboration Work closely with Product Owners, Business Analysts, Architects, QA, and DevOps teams. Translate business requirements into technical solutions. Communicate technical concepts … first development approaches. Soft Skills Strong leadership and decision-making capabilities. Excellent analytical and problem-solving skills. Effective communication and stakeholder management abilities. Strong collaboration and team-building mindset. Ability to balance technical excellence with business objectives. Self-motivated with the ability to work independently and lead distributed teams. ...